Random reboots

Bug #1887904 reported by lp-void
12
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Fix Released
Undecided
Unassigned

Bug Description

While using the system (Ubuntu 20.04) the system reboots with no apparent cause.
Never happened without using keyboard and/or mouse (e.g., doesn't happen at night).
Sometimes happens while just touching the mouse, but sometimes after 30 minutes of extensive use.

I built a custom kernel per these instructions: https://wiki.ubuntu.com/KernelTeam/GitKernelBuild
and the problem does not happen so far (over a day of work where before it happened at least every hour)

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-40-generic 5.4.0-40.44
ProcVersionSignature: Ubuntu 5.4.0-40.44-generic 5.4.44
Uname: Linux 5.4.0-40-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: yakov 1952 F.... pulseaudio
 /dev/snd/controlC0: yakov 1952 F.... pulseaudio
 /dev/snd/controlC2: yakov 1952 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Fri Jul 17 10:40:52 2020
InstallationDate: Installed on 2019-10-21 (270 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
IwConfig:
 lo no wireless extensions.

 eno1 no wireless extensions.
MachineType: System manufacturer System Product Name
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-40-generic root=/dev/mapper/vg0-ubuntu--20.04 ro quiet splash nvidia-drm.modeset=1 debug ignore_loglevel
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-40-generic N/A
 linux-backports-modules-5.4.0-40-generic N/A
 linux-firmware 1.187.1
RfKill:
 0: hci0: Bluetooth
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
UpgradeStatus: Upgraded to focal on 2020-06-19 (27 days ago)
dmi.bios.date: 10/24/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2606
dmi.board.asset.tag: Default string
dmi.board.name: ROG STRIX Z390-H GAMING
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2606:bd10/24/2019:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnROGSTRIXZ390-HGAMING:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: ASUS_MB_CNL
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Revision history for this message
lp-void (lp-void) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Please attach `journalctl -b -1` after the random reboot.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
lp-void (lp-void) wrote :

Problem no longer happens with kernel 5.4.0-42-generic.
all previous kernels do not have corresponding headers in the repository:
*Error! Your kernel headers for kernel 5.4.0-40-generic cannot be found.*
so problem cannot be reproduced and can therefore be closd.

Changed in linux (Ubuntu):
status: Incomplete → Fix Released
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