Bluetooth sound card not detected

[Manoj Verma]

I am able to use my inbuilt mic but unable to use external mic using neither Bluetooth nor mic with USB.
My headphones are absolutely working fine with other devices (Mobile Phone or other laptop with windows)

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.3.0-62.56~18.04.1-generic 5.3.18
Uname: Linux 5.3.0-62-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.15
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: manoj 1480 F.... pulseaudio
 /dev/snd/controlC0: manoj 1480 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Fri Jul 17 12:31:29 2020
InstallationDate: Installed on 2019-10-15 (275 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Title: Bluetooth sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/13/2013
dmi.bios.vendor: Insyde
dmi.bios.version: F.6A
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 3564
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 21.46
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.6A:bd05/13/2013:svnHewlett-Packard:pnHPPaviliong4NotebookPC:pvr0691130000204610000610100:rvnHewlett-Packard:rn3564:rvr21.46:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV G=N L=CON B=HP S=PAV
dmi.product.name: HP Pavilion g4 Notebook PC
dmi.product.sku: D7Z60PC#ACJ
dmi.product.version: 0691130000204610000610100
dmi.sys.vendor: Hewlett-Packard

[Marc Deslauriers (mdeslaur)]

Thanks for taking the time to report this bug and helping to make Ubuntu better. We appreciate the difficulties you are facing, but this appears to be a "regular" (non-security) bug. I have unmarked it as a security issue since this bug does not show evidence of allowing attackers to cross privilege boundaries nor directly cause loss of data/privacy. Please feel free to report any other bugs you may find.

[Sebastien Bacher (seb128)]

Thank you for taking the time to report this bug and help make Ubuntu better. Unfortunately, we cannot work on this bug because your description didn't include enough information. You may find it helpful to read 'How to report bugs effectively' http://www.chiark.greenend.org.uk/~sgtatham/bugs.html. We'd be grateful if you would then provide a more complete description of the problem.

We have instructions on debugging some types of problems at http://wiki.ubuntu.com/DebuggingProcedures.

At a minimum, we need:
1. The specific steps or actions you took that caused you to encounter the problem.
2. The behavior you expected.
3. The behavior you actually encountered (in as much detail as possible).

Thanks!

[Daniel van Vugt (vanvugt)]

Also, please try changing the profile of your headset to HSP/HFP in Settings.

[Launchpad Janitor (janitor)]

[Expired for bluez (Ubuntu) because there has been no activity for 60 days.]