Resume from suspend freeze

Bug #1887202 reported by bAlvarado
This bug report is a duplicate of:  Bug #1867983: Computer is frozen after suspend. Edit Remove
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

I am running Linux Mint 20 because Linux Mint 19.3 with Kernels 5.4.0-40 and 4.15.0-109 would cause a freeze when resuming from suspend. Kernel 5.0.0-32 would resume from suspend perfectly with the following behaviour: if screen was black a quick press of the space key would give me my desktop but the mouse pointer would not move for a few seconds until the wireless or ethernet notification came up, at which point the pointer would move with the touchpad input and wi-fi or ethernet would connect and I would be on my way. When it freezes the networking notification never appears and I am stuck with either a black screen or desktop with frozen mouse pointer. No keyboard inputs are accepted but my volume hard buttons react so something is still alive on my laptop. A hard shutdown with the power button is required to recover. The only difference between failure and success is the different kernels, all graphics, wi-fi and sound drivers are the same. The upgrade to Linux Mint 20 did not help because it uses the 5.4.0-40 kernel. It appears the hang is after the graphics come up but there appears to be a problem with the hand-off to the mouse or network drivers during resume. I am stuck on 5.0.0-32 even though it is end of life. Here is my system report. Network wi-fi drivers b43-pci-bridge and wl both fail with 5.4 and 4.15 and both work with 5.0 so I believe it is not the drivers.

System: Kernel: 5.0.0-32-generic x86_64 bits: 64 compiler: gcc v: 7.4.0 Desktop: Xfce 4.14.2
           tk: Gtk 3.24.13 wm: xfwm4 dm: LightDM Distro: Linux Mint 20 Ulyana
           base: Ubuntu 20.04 focal
Machine: Type: Laptop System: Hewlett-Packard product: HP EliteBook 6930p v: F.20
           serial: <filter> Chassis: type: 10 serial: <filter>
           Mobo: Hewlett-Packard model: 30DB v: KBC Version 87.2B serial: <filter>
           BIOS: Hewlett-Packard v: 68PCU Ver. F.20 date: 12/08/2011
Battery: ID-1: BAT0 charge: 35.3 Wh condition: 35.5/57.7 Wh (61%) volts: 12.1/11.1
           model: Hewlett-Packard Primary serial: <filter> status: Unknown
CPU: Topology: Dual Core model: Intel Core2 Duo T9550 bits: 64 type: MCP arch: Penryn rev: A
           L2 cache: 6144 KiB
           flags: lm nx pae sse sse2 sse3 sse4_1 ssse3 vmx bogomips: 10639
           Speed: 2033 MHz min/max: 800/2667 MHz Core speeds (MHz): 1: 1717 2: 1736
Graphics: Device-1: Intel Mobile 4 Series Integrated Graphics vendor: Hewlett-Packard
           driver: i915 v: kernel bus ID: 00:02.0 chip ID: 8086:2a42
           Display: x11 server: X.Org 1.20.8 driver: modesetting unloaded: fbdev,vesa
           resolution: 1440x900~60Hz
           OpenGL: renderer: Mesa DRI Mobile Intel GM45 Express (CTG) v: 2.1 Mesa 20.0.8
           direct render: Yes
Audio: Device-1: Intel 82801I HD Audio vendor: Hewlett-Packard driver: snd_hda_intel v: kernel
           bus ID: 00:1b.0 chip ID: 8086:293e
           Sound Server: ALSA v: k5.0.0-32-generic
Network: Device-1: Intel 82567LM Gigabit Network vendor: Hewlett-Packard driver: e1000e
           v: 3.2.6-k port: 70e0 bus ID: 00:19.0 chip ID: 8086:10f5
           IF: enp0s25 state: up speed: 100 Mbps duplex: full mac: <filter>
           Device-2: Broadcom and subsidiaries BCM4312 802.11b/g LP-PHY vendor: Hewlett-Packard
           driver: wl v: kernel port: 7000 bus ID: 02:00.0 chip ID: 14e4:4315
           IF: wls1 state: up mac: <filter>
Drives: Local Storage: total: 111.79 GiB used: 43.06 GiB (38.5%)
           ID-1: /dev/sda vendor: Fujitsu model: MHW2120BJ FFS G2 size: 111.79 GiB speed: 3.0 Gb/s
           serial: <filter>
Partition: ID-1: / size: 70.53 GiB used: 43.06 GiB (61.1%) fs: ext4 dev: /dev/sda6
           ID-2: swap-1 size: 1.86 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/sda5
USB: Hub: 1-0:1 info: Full speed (or root) Hub ports: 6 rev: 2.0 chip ID: 1d6b:0002
           Device-1: 1-5:2 info: Chicony CKA7216 type: Video driver: uvcvideo rev: 2.0
           chip ID: 04f2:b053
           Hub: 2-0:1 info: Full speed (or root) Hub ports: 6 rev: 2.0 chip ID: 1d6b:0002
           Hub: 3-0:1 info: Full speed (or root) Hub ports: 2 rev: 1.1 chip ID: 1d6b:0001
           Hub: 4-0:1 info: Full speed (or root) Hub ports: 2 rev: 1.1 chip ID: 1d6b:0001
           Hub: 5-0:1 info: Full speed (or root) Hub ports: 2 rev: 1.1 chip ID: 1d6b:0001
           Hub: 6-0:1 info: Full speed (or root) Hub ports: 2 rev: 1.1 chip ID: 1d6b:0001
           Hub: 7-0:1 info: Full speed (or root) Hub ports: 2 rev: 1.1 chip ID: 1d6b:0001
           Hub: 8-0:1 info: Full speed (or root) Hub ports: 2 rev: 1.1 chip ID: 1d6b:0001
Sensors: System Temperatures: cpu: 53.0 C mobo: N/A
           Fan Speeds (RPM): N/A
Repos: No active apt repos in: /etc/apt/sources.list
           Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
           1: deb http: //packages.linuxmint.com ulyana main upstream import backport #id:linuxmint_main
           2: deb http: //archive.ubuntu.com/ubuntu focal main restricted universe multiverse
           3: deb http: //archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
           4: deb http: //archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
           5: deb http: //security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
           6: deb http: //archive.canonical.com/ubuntu/ focal partner
Info: Processes: 190 Uptime: 37m Memory: 3.75 GiB used: 1.17 GiB (31.1%) Init: systemd v: 245
           runlevel: 5 Compilers: gcc: 9.3.0 alt: 7/9 Client: Unknown python3.8 client
           inxi: 3.0.38
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: papo 988 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: XFCE
DistroRelease: Linux Mint 20
HibernationDevice: RESUME=UUID=9c91c918-e81c-45a5-ad1f-193aaf3c4729
InstallationDate: Installed on 2020-03-17 (115 days ago)
InstallationMedia: Linux Mint 19.1 "Tessa" - Release amd64 20181217
MachineType: Hewlett-Packard HP EliteBook 6930p
NonfreeKernelModules: wl
Package: linux (not installed)
PccardctlStatus:
 Socket 0:
   3.3V
  16-bit
  PC Card
   Subdevice 0 (function 0) bound to driver "pata_pcmcia"
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-32-generic root=UUID=7326dc61-884b-49ec-a92a-6e498911067f ro quiet splash
ProcVersionSignature: Ubuntu 5.0.0-32.34~18.04.2-generic 5.0.21
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Daemon not responding.
RelatedPackageVersions:
 linux-restricted-modules-5.0.0-32-generic N/A
 linux-backports-modules-5.0.0-32-generic N/A
 linux-firmware 1.187.1
Tags: ulyana
Uname: Linux 5.0.0-32-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/08/2011
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68PCU Ver. F.20
dmi.board.name: 30DB
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 87.2B
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68PCUVer.F.20:bd12/08/2011:svnHewlett-Packard:pnHPEliteBook6930p:pvrF.20:rvnHewlett-Packard:rn30DB:rvrKBCVersion87.2B:cvnHewlett-Packard:ct10:cvr:
dmi.product.family: 103C_5336AN
dmi.product.name: HP EliteBook 6930p
dmi.product.sku: GW684AV#ABA
dmi.product.version: F.20
dmi.sys.vendor: Hewlett-Packard

Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1887202

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: disco
Revision history for this message
bAlvarado (glaze182) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected ulyana
description: updated
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bAlvarado (glaze182) wrote : CRDA.txt

apport information

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bAlvarado (glaze182) wrote : CurrentDmesg.txt

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bAlvarado (glaze182) wrote : IwConfig.txt

apport information

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bAlvarado (glaze182) wrote : Lspci.txt

apport information

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bAlvarado (glaze182) wrote : Lspci-vt.txt

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bAlvarado (glaze182) wrote : Lsusb.txt

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bAlvarado (glaze182) wrote : Lsusb-t.txt

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bAlvarado (glaze182) wrote : Lsusb-v.txt

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bAlvarado (glaze182) wrote : PccardctlIdent.txt

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bAlvarado (glaze182) wrote : ProcCpuinfo.txt

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bAlvarado (glaze182) wrote : ProcCpuinfoMinimal.txt

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bAlvarado (glaze182) wrote : ProcEnviron.txt

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bAlvarado (glaze182) wrote : ProcInterrupts.txt

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bAlvarado (glaze182) wrote : ProcModules.txt

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bAlvarado (glaze182) wrote : RfKill.txt

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bAlvarado (glaze182) wrote : UdevDb.txt

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bAlvarado (glaze182) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
bAlvarado (glaze182) wrote :
Download full text (5.2 KiB)

I am updating to inform you that the most recent kernel solved the problem. here is my info.
Thank you for all your efforts.

System: Kernel: 5.4.0-45-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 Desktop: Xfce 4.14.2
           tk: Gtk 3.24.13 wm: Metacity dm: LightDM Distro: Linux Mint 20 Ulyana
           base: Ubuntu 20.04 focal
Machine: Type: Laptop System: Hewlett-Packard product: HP EliteBook 6930p v: F.20
           serial: <filter> Chassis: type: 10 serial: <filter>
           Mobo: Hewlett-Packard model: 30DB v: KBC Version 87.2B serial: <filter>
           BIOS: Hewlett-Packard v: 68PCU Ver. F.20 date: 12/08/2011
Battery: ID-1: BAT0 charge: 35.3 Wh condition: 35.5/57.7 Wh (61%) volts: 11.8/11.1
           model: Hewlett-Packard Primary serial: <filter> status: Unknown
CPU: Topology: Dual Core model: Intel Core2 Duo T9550 bits: 64 type: MCP arch: Penryn rev: A
           L2 cache: 6144 KiB
           flags: lm nx pae sse sse2 sse3 sse4_1 ssse3 vmx bogomips: 10640
           Speed: 2751 MHz min/max: 800/2667 MHz Core speeds (MHz): 1: 2746 2: 2660
Graphics: Device-1: Intel Mobile 4 Series Integrated Graphics vendor: Hewlett-Packard
           driver: i915 v: kernel bus ID: 00:02.0 chip ID: 8086:2a42
           Display: x11 server: X.Org 1.20.8 driver: modesetting unloaded: fbdev,vesa
           resolution: 1440x900~60Hz
           OpenGL: renderer: Mesa DRI Mobile Intel GM45 Express (CTG) v: 2.1 Mesa 20.0.8
           direct render: Yes
Audio: Device-1: Intel 82801I HD Audio vendor: Hewlett-Packard driver: snd_hda_intel v: kernel
           bus ID: 00:1b.0 chip ID: 8086:293e
           Sound Server: ALSA v: k5.4.0-45-generic
Network: Device-1: Intel 82567LM Gigabit Network vendor: Hewlett-Packard driver: e1000e
           v: 3.2.6-k port: 70e0 bus ID: 00:19.0 chip ID: 8086:10f5
           IF: enp0s25 state: down mac: <filter>
           Device-2: Broadcom and subsidiaries BCM4312 802.11b/g LP-PHY vendor: Hewlett-Packard
           driver: wl v: kernel port: 7000 bus ID: 02:00.0 chip ID: 14e4:4315
           IF: wls1 state: up mac: <filter>
Drives: Local Storage: total: 141.23 GiB used: 85.28 GiB (60.4%)
           ID-1: /dev/sda vendor: Fujitsu model: MHW2120BJ FFS G2 size: 111.79 GiB speed: 3.0 Gb/s
           serial: <filter>
           ID-2: /dev/sdb type: USB vendor: Generic model: Multi-Card size: 29.44 GiB
           serial: <filter>
Partition: ID-1: / size: 70.53 GiB used: 59.67 GiB (84.6%) fs: ext4 dev: /dev/sda6
           ID-2: swap-1 size: 1.86 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/sda5
USB: Hub: 1-0:1 info: Full speed (or root) Hub ports: 6 rev: 2.0 chip ID: 1d6b:0002
           Hub: 2-0:1 info: Full speed (or root) Hub ports: 6 rev: 2.0 chip ID: 1d6b:0002
           Device-1: 2-5:6 info: Realtek USB3.0-CRW type: Mass Storage driver: usb-storage
           rev: 2.1 chip ID: 0bda:0309
           Hub: 3-0:1 info: Full speed (or root) Hub ports: 2 rev: 1.1 chip ID: 1d6b:0001
           Device-2: 3-1:2 info: HP Bluetooth 2.0 Interface [Broadcom BCM2045] type: Bluetooth
           driver: btusb rev: 2.0 chip ID: 03f0:171d
           Hub: 4-0:1 info: Fu...

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