Envy 5030 Printer unable to be setup via hplip Lubuntu 20.04

Bug #1884584 reported by Owen Charles
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
hplip (Ubuntu)
New
Undecided
Unassigned

Bug Description

Information via $ lsb_release -rd:

Description: Ubuntu 20.04 LTS
Release: 20.04

Information via $ apt-cache policy hplip
hplip:
  Installed: 3.20.3+dfsg0-2
  Candidate: 3.20.3+dfsg0-2
  Version table:
 *** 3.20.3+dfsg0-2 500
        500 http://archive.ubuntu.com/ubuntu focal/main amd64 Packages
        100 /var/lib/dpkg/status

Relevant hplip package information:

$ dpkg -l hplip*
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name Version Architecture Description
+++-==============-==============-============-========================================================
ii hplip 3.20.3+dfsg0-2 amd64 HP Linux Printing and Imaging System (HPLIP)
un hplip-cups <none> <none> (no description available)
ii hplip-data 3.20.3+dfsg0-2 all HP Linux Printing and Imaging - data files
un hplip-doc <none> <none> (no description available)
ii hplip-gui 3.20.3+dfsg0-2 all HP Linux Printing and Imaging - GUI utilities (Qt-based)

Hello, newbie here,

I am unable to setup and use my HP Envy 5030 printer on my Lubuntu 20.04 system.

Steps to reproduce the problem:

I am trying to setup my printer via wifi.

1) I run hp-setup from the terminal.

2) I select the 'Wireless/802.11' option and click next.

3) I plug my printer in via usb cable and press next.

4) My printer is recognized and I press next.

5) An error dialog pops up saying "An I/O error occurred.
Please check the USB connection to your printer and try again.
(Device I/O error)". Moreover, the terminal displays a 'Channel write error'. (please see the attached screenshot).

Please find attached the results of the hp-check.log file; it is worth noting that a warning message is displayed in the file indicating that Ubuntu 20.04 is not supported.

Regarding the Missing Required Dependencies via the hp-check.log file:
libcups2 - is installed.
python3-pyqt4 - has been replaced with python3-pyqt5
gtk2-engines-pixbuf - is installed.

I am able to set up the printer with hp-setup when selecting the USB option. I am able to print but not scan.

I have previously installed the hplip package via the automatic installer on the HP website (https://developers.hp.com/hp-linux-imaging-and-printing), but this didn't work either. Important to note that the automatic installer does not support Ubuntu 20.04, so no surprise there.

Thank you in advance,

Owen

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: hplip 3.20.3+dfsg0-2
ProcVersionSignature: Ubuntu 5.4.0-37.41-generic 5.4.41
Uname: Linux 5.4.0-37-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.3
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: LXQt
Date: Mon Jun 22 19:22:07 2020
InstallationDate: Installed on 2020-06-05 (16 days ago)
InstallationMedia: Lubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
Lpstat: device for ENVY_5000_series_TH79S4C0PZ_: implicitclass://ENVY_5000_series_TH79S4C0PZ_/
MachineType: LENOVO 81J1
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/ENVY_5000_series_TH79S4C0PZ_.ppd'] failed with exit code 2: grep: /etc/cups/ppd/ENVY_5000_series_TH79S4C0PZ_.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-37-generic root=UUID=53a299e0-a9e5-4e56-b902-0f79b0931a13 ro quiet splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/18/2019
dmi.bios.vendor: LENOVO
dmi.bios.version: 9HCN23WW
dmi.board.asset.tag: No Asset Tag
dmi.board.name: LNVNB161216
dmi.board.vendor: LENOVO
dmi.board.version: SDK0R32802WIN
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo ideapad S130-11IGM
dmi.modalias: dmi:bvnLENOVO:bvr9HCN23WW:bd04/18/2019:svnLENOVO:pn81J1:pvrLenovoideapadS130-11IGM:rvnLENOVO:rnLNVNB161216:rvrSDK0R32802WIN:cvnLENOVO:ct10:cvrLenovoideapadS130-11IGM:
dmi.product.family: ideapad S130-11IGM
dmi.product.name: 81J1
dmi.product.sku: LENOVO_MT_81J1_BU_idea_FM_ideapad S130-11IGM
dmi.product.version: Lenovo ideapad S130-11IGM
dmi.sys.vendor: LENOVO

Revision history for this message
Owen Charles (charleso19) wrote :
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.