Ubuntu
gnome-shell package

Dead/frozen mouse pointer after login

Bug #1882361 reported by da2na on 2020-06-06

This bug report is a duplicate of: Bug #1873052: X11 fractional scaling causes two cursors after login (usually with amdgpu). Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	gnome-shell (Ubuntu)	New	Undecided	Unassigned

Bug Description

A dead/frozen copy of the mouse pointer remains on the screen, after login. This issue has been previously reported by other users. The dead mouse pointer goes away if you switch the the Scale on Display Settings to any alternative and then back to your desired scale. Using an AMD Ryzen processor with a Radeon Vega graphics chip and default Gnome desktop.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: gnome-shell 3.36.1-5ubuntu2
ProcVersionSignature: Ubuntu 5.4.0-33.37-generic 5.4.34
Uname: Linux 5.4.0-33-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.2
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sat Jun 6 06:41:46 2020
DisplayManager: gdm3
InstallationDate: Installed on 2020-05-10 (27 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200422)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
RelatedPackageVersions: mutter-common 3.36.2-1ubuntu1~20.04.1
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)

Tags:

Revision history for this message

da2na (fmadruga) wrote on 2020-06-06:

Dependencies.txt Edit (21.3 KiB, text/plain; charset="utf-8")
GsettingsChanges.txt Edit (1.4 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.4 KiB, text/plain; charset="utf-8")
ShellJournal.txt Edit (3.9 KiB, text/plain; charset="utf-8")
monitors.xml.txt Edit (1.5 KiB, text/plain; charset="utf-8")

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2020-06-08:

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1873052, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.