printer communication error

[Kósa Lajos]

Since updated to 20.04, I cannot print through USB (HP DeskJet 5570, but apparently according to some google research I am not the only one affected, and not only with HP).

Until yesterday the error message looked like hplip found the printer, but could not communicate to it. After reinstalling hplip und cups, now hplip cannot even find the printer (xsane the same).

Printer is usable as network printer, but that's not an acceptable solution.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: hplip 3.20.3+dfsg0-2
ProcVersionSignature: Ubuntu 5.4.0-33.37-generic 5.4.34
Uname: Linux 5.4.0-33-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.2
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: KDE
Date: Sun May 31 15:12:08 2020
Lpstat:
 device for DeskJet_5570_series_TH5A71Q1GX0674_: implicitclass://DeskJet_5570_series_TH5A71Q1GX0674_/
 device for HP_DeskJet_5570_series: dnssd://HP%20DeskJet%205570%20series%20%5B1D38FD%5D._ipp._tcp.local/?uuid=1c852a4d-b800-1f08-abcd-dc4a3e1d38fd
MachineType: System manufacturer System Product Name
Papersize: a4
PpdFiles:
 Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/DeskJet_5570_series_TH5A71Q1GX0674_.ppd', '/etc/cups/ppd/HP_DeskJet_5570_series.ppd'] failed with exit code 2: grep: /etc/cups/ppd/DeskJet_5570_series_TH5A71Q1GX0674_.ppd: Permission denied
 HP_DeskJet_5570_series: HP Deskjet 5570 Series, hpcups 3.20.3
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-33-generic root=UUID=7ec84d5a-3d57-4d46-91e2-b4ef200eb5e4 ro persistent quiet splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: Upgraded to focal on 2020-04-25 (36 days ago)
dmi.bios.date: 03/10/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3003
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: A88X-PLUS
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3003:bd03/10/2016:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnA88X-PLUS:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
modified.conffile..etc.default.apport:
 # set this to 0 to disable apport, or to 1 to enable it
 # you can temporarily override this with
 # sudo service apport start force_start=1
 enabled=0
mtime.conffile..etc.default.apport: 2016-02-26T22:19:15

[hornetster (hornetster)]

Yes, similar issue.
2x fresh installs of 20.04.1.

Using a Brother MFC-J890DW, and trying to connect USB. Keep getting 'several printers' automatically created, but generally don't work, and appear not to be USB.
Scanning is also hit and miss.
Have tried using automatically created printers, and also installing the Brother drivers. Sometimes works, (via network mostly), but after a reboot, broken again. Uninstall/reinstall.
Used to 'just work'. Last OS was an older version of Mint.