There is no sound from the built-in speakers and does not see the built-in microphone

[Alexander]

After update my Inspiron 5490 from Ubuntu 18.04 to 20.04 system see only "Dummy Sound".

I updated kernel to 5.6.13-050613-lowlatency, reinstall pulseaudio, add "options snd-hda-intel dmic_detect=0" to /etc/modprobe.d/alsa-base.con, add "blacklist snd_soc_skl" to /etc/modprobe.d/blacklist.conf. I applied the solution from this source: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1876238.

I still have this problem.

Audio: Device-1: Intel driver: sof-audio-pci
           Sound Server: ALSA v: k5.6.13-050613-lowlatency

$ aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: sofhdadsp [sof-hda-dsp], device 0: HDA Analog (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: sofhdadsp [sof-hda-dsp], device 1: HDA Digital (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: sofhdadsp [sof-hda-dsp], device 3: HDMI1 (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: sofhdadsp [sof-hda-dsp], device 4: HDMI2 (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: sofhdadsp [sof-hda-dsp], device 5: HDMI3 (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: evince 3.36.0-2
Uname: Linux 5.6.13-050613-lowlatency x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Thu May 21 17:18:36 2020
DistributionChannelDescriptor:
 # This is the distribution channel descriptor for the OEM CDs
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-bionic-amd64-20190418-59+beaver-osp1+X00
InstallationDate: Installed on 2020-01-31 (111 days ago)
InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20190418-12:10
SourcePackage: evince
UpgradeStatus: Upgraded to focal on 2020-05-18 (2 days ago)
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.2
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistributionChannelDescriptor:
 # This is the distribution channel descriptor for the OEM CDs
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-bionic-amd64-20190418-59+beaver-osp1+X00
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-01-31 (113 days ago)
InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20190418-12:10
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
Tags: focal
Uname: Linux 5.6.13-050613-lowlatency x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.2
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/hwC0D0', '/dev/snd/hwC0D2', '/dev/snd/pcmC0D5p', '/dev/snd/pcmC0D4p', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D1c', '/dev/snd/pcmC0D1p', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/pcmC0D7c', '/dev/snd/pcmC0D6c', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistributionChannelDescriptor:
 # This is the distribution channel descriptor for the OEM CDs
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-bionic-amd64-20190418-59+beaver-osp1+X00
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-01-31 (113 days ago)
InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20190418-12:10
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 002: ID 0bda:5538 Realtek Semiconductor Corp. Integrated_Webcam_HD
 Bus 001 Device 003: ID 8087:0aaa Intel Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Inspiron 5490
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-33-generic root=UUID=4b1d1189-110f-4f43-a4ad-eaf0b866e9c4 ro mem_sleep_default=deep quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.4.0-33.37-generic 5.4.34
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-33-generic N/A
 linux-backports-modules-5.4.0-33-generic N/A
 linux-firmware 1.187
Tags: focal
Uname: Linux 5.4.0-33-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/14/2020
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.7.0
dmi.board.name: 0NDT7Y
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.7.0:bd04/14/2020:svnDellInc.:pnInspiron5490:pvr:rvnDellInc.:rn0NDT7Y:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 5490
dmi.product.sku: 0955
dmi.sys.vendor: Dell Inc.

[Alexander (klimat-88)]

After I enabled "Proposed" and update pulseaudio, the problems did not fix.
I still have no sound. And after the update I can’t connect the bluetooth headphones.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1879973

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Alexander (klimat-88)]

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[Alexander (klimat-88)]

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[Alexander (klimat-88)]

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[Alexander (klimat-88)]

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[Alexander (klimat-88)]

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[Alexander (klimat-88)]

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[Alexander (klimat-88)]

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[Alexander (klimat-88)]

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[Alexander (klimat-88)]

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[Alexander (klimat-88)]

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[Alexander (klimat-88)]

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[Alexander (klimat-88)]

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[Alexander (klimat-88)]

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[Alexander (klimat-88)]

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[Alexander (klimat-88)]

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[Alexander (klimat-88)]

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[Alexander (klimat-88)]

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[Alexander (klimat-88)]

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[Alexander (klimat-88)]

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[Kai-Heng Feng (kaihengfeng)]

[ 20.736541] sof-audio-pci 0000:00:1f.3: error: no reply expected, received 0x0
[ 20.831432] sof-audio-pci 0000:00:1f.3: firmware boot complete
[ 20.853571] sof-audio-pci 0000:00:1f.3: error: ipc error for 0x60010000 size 20
[ 20.853572] sof-audio-pci 0000:00:1f.3: error: hw params ipc failed for stream 1
[ 20.853574] sof-audio-pci 0000:00:1f.3: ASoC: 0000:00:1f.3 hw params failed: -22
[ 20.853575] HDMI3: ASoC: hw_params FE failed -22

[Hui Wang (hui.wang)]

Looks like the linux-firmware is not correct (please check /lib/firmware/intel/sof/), so please install or reinstall the linux-firmware to the latest version of 20.04 (maybe 1.187 or 1.188).

reboot, if audio still doesn't work, please upload a dmesg with the new firmware and upload the output of 'ls -la /lib/firmware/intel/sof'.

thx.

[Alexander (klimat-88)]

I had to downgrade to Ubuntu 18.04, so I cannot check it.

[Alexander (klimat-88)]

I did a new install of Ubuntu 20.04 and sound work fine.