Ubuntu
gnome-shell package

Lock screen ignores user input for a few seconds after "Please try again" message

Bug #1878933 reported by Bart Schuurmans on 2020-05-15

This bug report is a duplicate of: Bug #1876262: Ignored keystrokes when retyping the password in lockscreen. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	gdm	New	Undecided	Unassigned
	gnome-shell (Ubuntu)	New	Undecided	Unassigned

Bug Description

When I try to unlock my PC from the lock screen, I sometimes enter the wrong password. After checking the password (which takes ~1s), the lock screen displays the following message:

"Sorry, that didn't work. Please try again."

For ~2s after that, keyboard input is ignored, which means that if you start typing you password immediately after reading the "try again" prompt, the first few characters are discarded and your password is incorrect again.

This is a bad user experience, and I'm not sure what the purpose of the delay is.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: gnome-shell 3.36.1-5ubuntu2
ProcVersionSignature: Ubuntu 5.4.0-29.33-generic 5.4.30
Uname: Linux 5.4.0-29-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Fri May 15 16:32:58 2020
DisplayManager: gdm3
InstallationDate: Installed on 2020-02-09 (96 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
RelatedPackageVersions: mutter-common 3.36.1-3ubuntu3
SourcePackage: gnome-shell
UpgradeStatus: Upgraded to focal on 2020-05-10 (4 days ago)

Tags:

Revision history for this message

Bart Schuurmans (minnozz) wrote on 2020-05-15:

Dependencies.txt Edit (21.1 KiB, text/plain; charset="utf-8")
GsettingsChanges.txt Edit (1.4 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (310 bytes, text/plain; charset="utf-8")
ShellJournal.txt Edit (172.3 KiB, text/plain; charset="utf-8")
monitors.xml.txt Edit (1.1 KiB, text/plain; charset="utf-8")

Revision history for this message

Thom Wiggers (twiggers) wrote on 2020-05-17:

This bug report is related; but doesn't fully cover OP https://gitlab.gnome.org/GNOME/gdm/-/issues/181

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2020-05-18:

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1876262, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.