[MS-7A38, Realtek ALC892, Green Headphone Out, Front] No sound at all

[[e-mail]]

Problem keeps appearing when video is played. video keeps playing but no sound is heard thru headphones.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-29.33-generic 5.4.30
Uname: Linux 5.4.0-29-generic x86_64
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC2: ernest 1095 F.... pulseaudio
 /dev/snd/controlC1: ernest 1095 F.... pulseaudio
 /dev/snd/controlC0: ernest 1095 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Thu May 7 09:55:52 2020
InstallationDate: Installed on 2020-04-25 (11 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic_1 failed
Symptom_Card: Family 17h (Models 10h-1fh) HD Audio Controller - HD-Audio Generic
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC2: ernest 1095 F.... pulseaudio
 /dev/snd/controlC1: ernest 1095 F.... pulseaudio
 /dev/snd/controlC0: ernest 1095 F.... pulseaudio
Symptom_Jack: Green Headphone Out, Front
Symptom_Type: No sound at all
Title: [MS-7A38, Realtek ALC892, Green Headphone Out, Front] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/28/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: B.10
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: B450M PRO-VDH MAX (MS-7A38)
dmi.board.vendor: Micro-Star International Co., Ltd.
dmi.board.version: 8.0
dmi.chassis.asset.tag: To be filled by O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Micro-Star International Co., Ltd.
dmi.chassis.version: 8.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrB.10:bd08/28/2019:svnMicro-StarInternationalCo.,Ltd.:pnMS-7A38:pvr8.0:rvnMicro-StarInternationalCo.,Ltd.:rnB450MPRO-VDHMAX(MS-7A38):rvr8.0:cvnMicro-StarInternationalCo.,Ltd.:ct3:cvr8.0:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: MS-7A38
dmi.product.sku: To be filled by O.E.M.
dmi.product.version: 8.0
dmi.sys.vendor: Micro-Star International Co., Ltd.

[Sebastien Bacher (seb128)]

Thank you for your bug report. Is it specific to video playing and/or to a specific software? if so which one?

[Launchpad Janitor (janitor)]

[Expired for alsa-driver (Ubuntu) because there has been no activity for 60 days.]