Frequent hangs with linux 5.3.0-51-generic using video

[Ethan Blanton]

After updating 19.10 to linux-image-5.3.0-51-generic and rebooting, some video playing applications (notably Zoom) cause frequent, brief (several seconds) kernel hangs. The following message is logged the first time it happens, and the second line is repeated each subsequent time that it happens:

May 2 15:46:33 grid kernel: [ 965.230227] i915 0000:00:02.0: GPU HANG: ecode 9:0:0x00000000, hang on rcs0
May 2 15:46:33 grid kernel: [ 965.231255] i915 0000:00:02.0: Resetting rcs0 for hang on rcs0

It will run normally for a few seconds, then hang for a few seconds, then resume. When it is hung the system is completely non-responsive at the console.

Rebooting to linux-image-5.3.0-42-generic fixes the hangs (although there are many other problems).

Zoom was hanging recording from an attached v4l2 camera and playing the video on-screen; I was able to record from the same attached camera and play its output onscreen using obs without issue. I don't know if this may give a hint as to the source of the problem.

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: linux-image-5.3.0-51-generic 5.3.0-51.44
ProcVersionSignature: Ubuntu 5.3.0-42.34-generic 5.3.18
Uname: Linux 5.3.0-42-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.8
Architecture: amd64
CurrentDesktop:

Date: Sat May 2 16:22:56 2020
MachineType: Dell Inc. XPS 13 7390
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.3.0-42-generic root=UUID=aeb9197c-491f-493d-9a7a-7094efd5023c ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-42-generic N/A
 linux-backports-modules-5.3.0-42-generic N/A
 linux-firmware 1.183.5
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/25/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.4.0
dmi.board.name: 0377MH
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.4.0:bd11/25/2019:svnDellInc.:pnXPS137390:pvr:rvnDellInc.:rn0377MH:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 13 7390
dmi.product.sku: 0962
dmi.sys.vendor: Dell Inc.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Francis Ginther (fginther)]

This looks like a duplicate of lp:1872001.