E-mail not working out of the box with Online Accounts

[Yoann Gini]

Hello,

I've just did a clean install of Ubuntu 20.04.

Post to the installation I've been asked to configure some credentials by the Online Accounts wizard, which I did with Gmail.

Everything went well until I've tried to read my e-mail: Thunderbird was installed and not set automatically.

Drive was reachable, Calendars too, but not e-mails.

After some research I've found that Online Accounts works only with Evolution, which isn't installed by default.

I've installed Evolution via Ubuntu Software and it worked!

Then, I've tried to remove this useless Thunderbird client. I've started to look at Ubuntu Software and Thunderbird was proposed to be installed, even if it already was...

I've installed it anyway, then uninstalled it.

The original copy was still there!

The only way for me to remove the built-in Thunderbird was with the following command line:
sudo apt-get remove --auto-remove thunderbird

From a end user perspective, I suggest to not install Thunderbird by default and add Evolution to the default install list.

It will improve the first contact with Ubuntu for the end user.

Thanks for your work anyway! It's pretty impressive of simplicity so far.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: ubiquity (not installed)
ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
Uname: Linux 5.4.0-26-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Wed Apr 29 15:56:24 2020
InstallCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/ubuntu.seed maybe-ubiquity quiet splash ---
InstallationDate: Installed on 2020-04-28 (1 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
SourcePackage: ubiquity
Symptom: installation
UpgradeStatus: No upgrade log present (probably fresh install)

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Reviewing your log files attached to this bug report it seems that there is a problem with your installation media (CD/DVD). You can verify the integrity of the Ubuntu ISO files you downloaded by following the instructions at https://help.ubuntu.com/community/HowToMD5SUM. You might also retry your installation with new media. In the event that is is not in fact an error with your installation media please set the bug's status back to New. Thanks and good luck!

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Yoann Gini (ygini)]

Hello

My downloaded ISO is valid (ea28c4fd933be55f9f01a5fa9e868490), and I've did the tryout in a VM to avoid any side effect from an invalid install media. The result is exactly the same.

[Sebastien Bacher (seb128)]

Thank you for your bug report, your post makes sense and describe some known issues

* The fact that thunderbird doesn't integrate with the GNOME online accounts is bug #1586678

* The gnome-software issue could have to do with the fact that you installed another format than the deb?

* Changing back to use evolution by default is being discussed there
https://discourse.ubuntu.com/t/evolution-again-as-default-email-app-client/15457

[Yoann Gini (ygini)]

`The gnome-software issue could have to do with the fact that you installed another format than the deb?`

I didn't installed anything by my own to see this issue:
— Thunderbird is installed by default
— I got to Ubuntu Software to remove it and instead of a "uninstall" button, I get an "install" one
— installing / deinstalling does not change the presence of the default one

I think there is an issue in the way the default Thunderbird installation is made, it's in a way that is not visible from Ubuntu Software UI.

Regarding Evolution vs Thunderbird, I've no opinion on that, as long as the default one is properly working with Online Account it's good for me.