Entire system freezes when Chrome freezes when I try to quit the app by clicking on the X button, resulting in an unresponsive machine.

Bug #1875486 reported by Seija K.
14
This bug affects 3 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

I had to hit Control+Alt+F1 for the screen to turn black because GNOME would not respond either, and then the ttyl screen disappeared and I was put back in the login screen.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-26-generic 5.4.0-26.30
ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
Uname: Linux 5.4.0-26-generic x86_64
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: seija 1466 F.... pulseaudio
CasperMD5CheckResult: skip
Date: Mon Apr 27 16:27:20 2020
InstallationDate: Installed on 2020-04-26 (1 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 0cf3:e009 Qualcomm Atheros Communications
 Bus 001 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
 Bus 001 Device 002: ID 0c45:6a06 Microdia Integrated_Webcam_HD
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Inspiron 5570
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-26-generic root=UUID=d6d3e13f-ad59-49e9-a5c7-055147c9065b ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-26-generic N/A
 linux-backports-modules-5.4.0-26-generic N/A
 linux-firmware 1.187
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/15/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.3
dmi.board.name: 09YTN7
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.2.3:bd05/15/2019:svnDellInc.:pnInspiron5570:pvr:rvnDellInc.:rn09YTN7:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 5570
dmi.product.sku: 0810
dmi.sys.vendor: Dell Inc.
mtime.conffile..etc.apport.crashdb.conf: 2020-04-27T10:14:04.511031
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: seija 1466 F.... pulseaudio
CasperMD5CheckResult: skip
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-04-26 (1 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 0cf3:e009 Qualcomm Atheros Communications
 Bus 001 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
 Bus 001 Device 002: ID 0c45:6a06 Microdia Integrated_Webcam_HD
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Inspiron 5570
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-26-generic root=UUID=d6d3e13f-ad59-49e9-a5c7-055147c9065b ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-26-generic N/A
 linux-backports-modules-5.4.0-26-generic N/A
 linux-firmware 1.187
Tags: focal
Uname: Linux 5.4.0-26-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 05/15/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.3
dmi.board.name: 09YTN7
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.2.3:bd05/15/2019:svnDellInc.:pnInspiron5570:pvr:rvnDellInc.:rn09YTN7:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 5570
dmi.product.sku: 0810
dmi.sys.vendor: Dell Inc.
mtime.conffile..etc.apport.crashdb.conf: 2020-04-27T10:14:04.511031

Revision history for this message
Seija K. (rose128) wrote :
tags: added: apport-collected
description: updated
Revision history for this message
Seija K. (rose128) wrote : AlsaInfo.txt

apport information

Revision history for this message
Seija K. (rose128) wrote : CRDA.txt

apport information

Revision history for this message
Seija K. (rose128) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Seija K. (rose128) wrote : IwConfig.txt

apport information

Revision history for this message
Seija K. (rose128) wrote : Lspci.txt

apport information

Revision history for this message
Seija K. (rose128) wrote : Lspci-vt.txt

apport information

Revision history for this message
Seija K. (rose128) wrote : Lsusb-t.txt

apport information

Revision history for this message
Seija K. (rose128) wrote : Lsusb-v.txt

apport information

Revision history for this message
Seija K. (rose128) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Seija K. (rose128) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Seija K. (rose128) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Seija K. (rose128) wrote : ProcModules.txt

apport information

Revision history for this message
Seija K. (rose128) wrote : RfKill.txt

apport information

Revision history for this message
Seija K. (rose128) wrote : UdevDb.txt

apport information

Revision history for this message
Seija K. (rose128) wrote : WifiSyslog.txt

apport information

Revision history for this message
Seija K. (rose128) wrote : modified.conffile..etc.apport.crashdb.conf.txt

apport information

Revision history for this message
Seija K. (rose128) wrote :

This issue occurred at around 4:34 PM, EDT, on April 27, 2020.

Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
To post a comment you must log in.