Logitech G700s extra G buttons don't work in wireless mode

Bug #1875408 reported by Lastique
18
This bug affects 3 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Starting with Linux kernel 5.4.0, extra buttons G4-G10 on the side and top of the Logitech G700s mouse don't work when the mouse is connected over the wireless dongle. The buttons do work in wired connection.

The problem is not present with kernel 5.3.18. It is present with 5.4.28, 5.5.19, 5.6.7.

In wireless mode, the `libinput list-devices` command does not show additional input devices, including the keyboard device, associated with the mouse. Only the "Logitech G700s" pointer device is shown.

This problem appeared after upgrading Kubuntu 19.10 to 20.04. It was not present on 19.10.

Upstream bug: https://bugzilla.kernel.org/show_bug.cgi?id=207465

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-lowlatency 5.4.0.26.32
ProcVersionSignature: Ubuntu 5.4.0-26.30-lowlatency 5.4.30
Uname: Linux 5.4.0-26-lowlatency x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC3: lastique 2015 F.... pulseaudio
 /dev/snd/controlC0: lastique 2015 F.... pulseaudio
 /dev/snd/controlC2: lastique 2015 F.... pulseaudio
 /dev/snd/controlC1: lastique 2015 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: KDE
Date: Mon Apr 27 17:09:22 2020
HibernationDevice:
 # Prevents "gave up waiting for suspend/resume device" timeout on boot
 RESUME=none
InstallationDate: Installed on 2015-05-01 (1822 days ago)
InstallationMedia: Kubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
MachineType: System manufacturer System Product Name
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-26-lowlatency root=UUID=a03f1835-52f9-4409-9da7-fe45770637ae ro quiet splash nomdmonddf nomdmonisw vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-26-lowlatency N/A
 linux-backports-modules-5.4.0-26-lowlatency N/A
 linux-firmware 1.187
RfKill:
 0: hci0: Bluetooth
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
UpgradeStatus: Upgraded to focal on 2020-04-25 (1 days ago)
dmi.bios.date: 11/09/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3603
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: P8Z68-V PRO
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3603:bd11/09/2012:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP8Z68-VPRO:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Revision history for this message
Lastique (andysem) wrote :
Revision history for this message
Lastique (andysem) wrote :
Revision history for this message
Lastique (andysem) wrote :
description: updated
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Lastique (andysem) wrote :

The workaround is to blacklist hid_logitech_hidpp and hid_logitech_dj modules by adding /etc/modprobe.d/blacklist-hid_logitech.conf with this content:

```
blacklist hid_logitech_hidpp
blacklist hid_logitech_dj
```

and running `update-initramfs -u -k all`. After reboot, the buttons start working as expected.

Revision history for this message
Andrzej (jarzebowski-andrzej) wrote :

I got the same issue after updating from 18.04 to 20.10 (I did following update in one go 18.04 > 20.04 > 20.10, kernel x86_64 Linux 5.8.0-28-generic).

I had issue with Logitech G604 using dongle. Buttons G4 and G7 (two buttons on the side, closest to the back of the mouse) stopped working plus when dongle was reconnected while system was running, scroll up and down was not working after the re-connection.

The workaround for scroll issue was either to reboot whole machine or switch mouse into Bluetooth mode and back to dongle mode.

Thankfully workaround by user Lastique works, both issues disappeared.

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