[Inspiron 11-3162, Realtek ALC3234, Black Headphone Out, Front] No sound output from earphones
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
alsa-driver (Ubuntu) |
New
|
Undecided
|
Unassigned |
Bug Description
Starting from Ubuntu 20.04 (tested Xubuntu and Ubuntu MATE), there is no sound output when you plug an earphone/headset. The built-in speakers, on the other hand, are working properly. This is a laptop, Dell Inspiron 11 3162.
I checked volume levels with alsamixer, I played with the device selection in the Pulseaudio mixer application, but nothing worked. I also tested Firefox (playing a YouTube video) and system sounds. None of them worked. The audio test made by apport-bug played no sound through the earphone.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+
ProcVersionSign
Uname: Linux 5.4.0-26-generic x86_64
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
CasperMD5CheckR
CurrentDesktop: XFCE
Date: Sun Apr 26 18:12:06 2020
InstallationDate: Installed on 2020-04-24 (2 days ago)
InstallationMedia: Xubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
PackageArchitec
SourcePackage: alsa-driver
Symptom: audio
Symptom_
Symptom_Card: Áudio interno - HDA Intel PCH
Symptom_
USER PID ACCESS COMMAND
/dev/snd/
Symptom_Jack: Black Headphone Out, Front
Symptom_Type: No sound at all
Title: [Inspiron 11-3162, Realtek ALC3234, Black Headphone Out, Front] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/31/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.4.0
dmi.board.name: 0NM68T
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.
dmi.modalias: dmi:bvnDellInc.
dmi.product.family: To be filled by O.E.M.
dmi.product.name: Inspiron 11-3162
dmi.product.sku: 0725
dmi.product.
dmi.sys.vendor: Dell Inc.
summary: |
- No sound output from earphones + [Inspiron 11-3162, Realtek ALC3234, Black Headphone Out, Front] No sound + output from earphones |
Please run amixer sset 'Capture Source' 'Internal Mic' or 'Headset Mic' first, make sure the capture source is not headphone mic,
then plug the headset/earphone, choose correct option from the pop-up dialogue.
thx.