Cannot import .ovpn file (The Add button is greyed out) but can import via command-line

[Jacky Boen]

Hi, it seems there's a bug with the Network Manager GUI where I can't import an .ovpn file. However, when I run `nmcli connection import type openvpn file Jacky.ovpn`, it is able to import the VPN connection successfully.

There is an existing VPN with the exact same content but different server IP address. I wonder if that is related to the issue?

EDIT: I deleted the existing VPN and it's still the same so maybe not.

I have attached screenshot that shows the problem.

1) The release of Ubuntu you are using, via 'lsb_release -rd' or System -> About Ubuntu
Description: Ubuntu 20.04 LTS
Release: 20.04

2) The version of the package you are using, via 'apt-cache policy pkgname' or by checking in Software Center
network-manager-openvpn-gnome:
  Installed: 1.8.12-1
  Candidate: 1.8.12-1
  Version table:
 *** 1.8.12-1 500
        500 http://sg.archive.ubuntu.com/ubuntu focal/main amd64 Packages
        100 /var/lib/dpkg/status

3) What you expected to happen
I can click on Add when importing the OpenVPN profile.

4) What happened instead
The Add button is greyed out and I can't click it to import the OpenVPN profile.

[Sebastien Bacher (seb128)]

Thank you for your bug report, is tht specific to a ovpn import or do you get the same issue if you enter the same details manually? Could you check if changing the gateway or adding a password makes a difference on the UI?
Also could you try if nm-connection-editor has the same issue?

[Jacky Boen (aqiank)]

Hi Sebastien,

Yes, it is specific to the import function. If I enter details manually, it seems to work. Changing gateway and adding password doesn't seem to help.

nm-connection-editor doesn't have this problem.

[Jacky Boen (aqiank)]

Ah, it seems having a route line in the .ovpn file is the thing that caused it. I have to remove the route in the UI then the Add button becomes green.

[Jacky Boen (aqiank)]

To be more specific, it seems the route line in the .ovpn file causes the Network Manager UI to add the route without a gateway and that's why the Add button is greyed out.

[Sebastien Bacher (seb128)]

Thanks, that does sound like bug #1810660 then, marking as duplicate