gnome-shell crashes while switching from Citrix Workspace

Bug #1871328 reported by Danilo Piazzalunga
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
gnome-shell (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

GNOME Shell crashes frequently while switching to and/or from full screen applications, such as Citrix Workspace:
https://www.citrix.com/it-it/downloads/workspace-app/linux/workspace-app-for-linux-latest.html

Since it is a crash in GNOME Shell, and not in the client application, I assume this is a bug in the former package.

I am running gnome-shell version 3.36.0-2ubuntu2 on Ubuntu Focal Fossa 20.04.

The same problem was present on Ubuntu 19.10.

ProblemType: Crash
DistroRelease: Ubuntu 20.04
Package: gnome-shell 3.36.0-2ubuntu2
ProcVersionSignature: Ubuntu 5.4.0-21.25-generic 5.4.27
Uname: Linux 5.4.0-21-generic x86_64
ApportVersion: 2.20.11-0ubuntu24
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Tue Apr 7 10:27:45 2020
DisplayManager: gdm3
ExecutablePath: /usr/bin/gnome-shell
ExecutableTimestamp: 1585586945
GsettingsChanges:

InstallationDate: Installed on 2013-12-27 (2292 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
ProcCmdline: /usr/bin/gnome-shell
ProcCwd: /home/danilo
ProcEnviron:
 LANG=it_IT.UTF-8
 PATH=(custom, user)
 SHELL=/bin/bash
 XDG_RUNTIME_DIR=<set>
RelatedPackageVersions: mutter-common 3.36.0-2ubuntu1
Signal: 5
SourcePackage: gnome-shell
UpgradeStatus: Upgraded to focal on 2020-04-07 (0 days ago)
UserGroups: adm cdrom dip docker lpadmin lxd plugdev sambashare sudo

Revision history for this message
Danilo Piazzalunga (danilopiazza) wrote :
Revision history for this message
Apport retracing service (apport) wrote : This bug is a duplicate

Thank you for taking the time to report this crash and helping to make this software better. This particular crash has already been reported and is a duplicate of bug #1858414, so is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Please continue to report any other bugs you may find.

information type: Private → Public
tags: removed: need-amd64-retrace
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in gnome-shell (Ubuntu):
status: New → Confirmed
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