ryzen 5 3600x hard lockup

[Martin Gerdzhev]

System randomly freezes and requires a hard reset. Very frequently it happens when trying to wake it up from a period of inactivity. (after the screen has turned off). Almost daily occurrence.

Description: Ubuntu 19.10
Release: 19.10
Codename: eoan

Linux MartoBeast 5.3.0-45-generic #37-Ubuntu SMP Thu Mar 26 20:41:27 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: linux-image-5.3.0-45-generic 5.3.0-45.37
ProcVersionSignature: Ubuntu 5.3.0-45.37-generic 5.3.18
Uname: Linux 5.3.0-45-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu8.8
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: martin 2642 F.... pulseaudio
 /dev/snd/controlC0: martin 2642 F.... pulseaudio
 /dev/snd/controlC2: martin 2642 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Fri Apr 3 08:46:11 2020
InstallationDate: Installed on 2019-12-08 (117 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
IwConfig:
 lo no wireless extensions.

 enp4s0 no wireless extensions.
MachineType: Gigabyte Technology Co., Ltd. X570 AORUS ELITE
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-45-generic root=UUID=05d2cb45-6b9c-47b3-8102-e6c6a13de26b ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-45-generic N/A
 linux-backports-modules-5.3.0-45-generic N/A
 linux-firmware 1.183.4
RfKill:
 0: hci0: Bluetooth
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/06/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F11
dmi.board.asset.tag: Default string
dmi.board.name: X570 AORUS ELITE
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF11:bd12/06/2019:svnGigabyteTechnologyCo.,Ltd.:pnX570AORUSELITE:pvr-CF:rvnGigabyteTechnologyCo.,Ltd.:rnX570AORUSELITE:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: Default string
dmi.product.name: X570 AORUS ELITE
dmi.product.sku: Default string
dmi.product.version: -CF
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Kai-Heng Feng (kaihengfeng)]

Please test latest mainline kernel:
https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.7-rc1/

[Martin Gerdzhev (mgerdzhev)]

I upgraded to ubuntu 20.04 since the bug report, but still the same issues. Will try the mainline kernel, but nvidia-driver is complaining about not supporting 5.7 yet.
This is a crash log from 20.04's default kernel for now.

[Martin Gerdzhev (mgerdzhev)]

Tested it with the latest 5.7-rc1, it looks more stable. It froze only once so far.

[Martin Gerdzhev (mgerdzhev)]

Spoke too soon. Here are 2 crashes

[qdeqde (qh-u)]

i had this too with my R5 3600, solved by RMA.