[Z97-HD3, Intel Haswell HDMI, Digital Out, HDMI] Sound is distorted

Bug #1870185 reported by José Santos Salvador
16
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

I get horribly cracking sound and distortion with my mb Gigabyte Z97-HD3. This MB is using the Realtek ALC1150 Chipset. I run linux kernel 5.5 and Ubuntu 18 and I tried all the answers from this post https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1321421 but it didnt work.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
Uname: Linux 5.5.0-050500-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.13
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: juse 2276 F.... pulseaudio
 /dev/snd/controlC2: juse 2276 F.... pulseaudio
 /dev/snd/controlC0: juse 2276 F.... pulseaudio
                      juse 20415 F.... alsamixer
CurrentDesktop: ubuntu:GNOME
Date: Wed Apr 1 18:29:39 2020
InstallationDate: Installed on 2020-03-25 (6 days ago)
InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=es_ES.UTF-8
 SHELL=/bin/bash
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Daemon not responding.
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:HDMI failed
Symptom_Card: Audio Interno - HDA Intel HDMI
Symptom_Jack: Digital Out, HDMI
Symptom_Type: Digital clip or distortion, or "overdriven" sound
Title: [Z97-HD3, Intel Haswell HDMI, Digital Out, HDMI] Sound is distorted
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/24/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F3
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: Z97-HD3
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF3:bd04/24/2014:svnGigabyteTechnologyCo.,Ltd.:pnZ97-HD3:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnZ97-HD3:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: Z97-HD3
dmi.product.sku: To be filled by O.E.M.
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2020-04-01T18:24:32.365284

Alsa information: http://alsa-project.org/db/?f=34993509f6ec8878f4d804039b1633d3e140db16
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.14
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: juse 5321 F.... pulseaudio
 /dev/snd/pcmC1D0p: juse 5321 F...m pulseaudio
 /dev/snd/controlC2: juse 5321 F.... pulseaudio
 /dev/snd/controlC0: juse 5321 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2020-04-17 (0 days ago)
InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1)
MachineType: Gigabyte Technology Co., Ltd. Z97-HD3
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=es_ES.UTF-8
 SHELL=/bin/bash
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-46-generic root=UUID=b1cbc720-b263-437e-b432-690ad351b06c ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.3.0-46.38~18.04.1-generic 5.3.18
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-46-generic N/A
 linux-backports-modules-5.3.0-46-generic N/A
 linux-firmware 1.173.17
Tags: bionic
Uname: Linux 5.3.0-46-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/24/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F3
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: Z97-HD3
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF3:bd04/24/2014:svnGigabyteTechnologyCo.,Ltd.:pnZ97-HD3:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnZ97-HD3:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: Z97-HD3
dmi.product.sku: To be filled by O.E.M.
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.14
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: juse 5321 F.... pulseaudio
 /dev/snd/pcmC1D0p: juse 5321 F...m pulseaudio
 /dev/snd/controlC2: juse 5321 F.... pulseaudio
 /dev/snd/controlC0: juse 5321 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2020-04-17 (0 days ago)
InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1)
MachineType: Gigabyte Technology Co., Ltd. Z97-HD3
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=es_ES.UTF-8
 SHELL=/bin/bash
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-46-generic root=UUID=b1cbc720-b263-437e-b432-690ad351b06c ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.3.0-46.38~18.04.1-generic 5.3.18
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-46-generic N/A
 linux-backports-modules-5.3.0-46-generic N/A
 linux-firmware 1.173.17
Tags: bionic
Uname: Linux 5.3.0-46-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/24/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F3
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: Z97-HD3
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF3:bd04/24/2014:svnGigabyteTechnologyCo.,Ltd.:pnZ97-HD3:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnZ97-HD3:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: Z97-HD3
dmi.product.sku: To be filled by O.E.M.
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.14
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: juse 5321 F.... pulseaudio
 /dev/snd/controlC2: juse 5321 F.... pulseaudio
 /dev/snd/controlC0: juse 5321 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2020-04-17 (0 days ago)
InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1)
MachineType: Gigabyte Technology Co., Ltd. Z97-HD3
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=es_ES.UTF-8
 SHELL=/bin/bash
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-46-generic root=UUID=b1cbc720-b263-437e-b432-690ad351b06c ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.3.0-46.38~18.04.1-generic 5.3.18
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-46-generic N/A
 linux-backports-modules-5.3.0-46-generic N/A
 linux-firmware 1.173.17
Tags: bionic
Uname: Linux 5.3.0-46-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/24/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F3
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: Z97-HD3
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF3:bd04/24/2014:svnGigabyteTechnologyCo.,Ltd.:pnZ97-HD3:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnZ97-HD3:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: Z97-HD3
dmi.product.sku: To be filled by O.E.M.
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

Revision history for this message
José Santos Salvador (thejosess) wrote :
description: updated
affects: alsa-driver (Ubuntu) → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1870185

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
José Santos Salvador (thejosess) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
José Santos Salvador (thejosess) wrote : CRDA.txt

apport information

Revision history for this message
José Santos Salvador (thejosess) wrote : CurrentDmesg.txt

apport information

Revision history for this message
José Santos Salvador (thejosess) wrote : IwConfig.txt

apport information

Revision history for this message
José Santos Salvador (thejosess) wrote : Lspci.txt

apport information

Revision history for this message
José Santos Salvador (thejosess) wrote : Lsusb.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
description: updated
Revision history for this message
José Santos Salvador (thejosess) wrote : AlsaInfo.txt

apport information

Revision history for this message
José Santos Salvador (thejosess) wrote : CRDA.txt

apport information

Revision history for this message
José Santos Salvador (thejosess) wrote : CurrentDmesg.txt

apport information

Revision history for this message
José Santos Salvador (thejosess) wrote : IwConfig.txt

apport information

Revision history for this message
José Santos Salvador (thejosess) wrote : Lspci.txt

apport information

Revision history for this message
José Santos Salvador (thejosess) wrote : Lsusb.txt

apport information

Revision history for this message
José Santos Salvador (thejosess) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
José Santos Salvador (thejosess) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
José Santos Salvador (thejosess) wrote : ProcInterrupts.txt

apport information

description: updated
Revision history for this message
José Santos Salvador (thejosess) wrote : AlsaInfo.txt

apport information

Revision history for this message
José Santos Salvador (thejosess) wrote : CRDA.txt

apport information

Revision history for this message
José Santos Salvador (thejosess) wrote : CurrentDmesg.txt

apport information

Revision history for this message
José Santos Salvador (thejosess) wrote : IwConfig.txt

apport information

Revision history for this message
José Santos Salvador (thejosess) wrote : Lspci.txt

apport information

Revision history for this message
José Santos Salvador (thejosess) wrote : Lsusb.txt

apport information

Revision history for this message
José Santos Salvador (thejosess) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
José Santos Salvador (thejosess) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
José Santos Salvador (thejosess) wrote : ProcInterrupts.txt

apport information

Revision history for this message
José Santos Salvador (thejosess) wrote : ProcModules.txt

apport information

Revision history for this message
José Santos Salvador (thejosess) wrote : PulseList.txt

apport information

Revision history for this message
José Santos Salvador (thejosess) wrote : RfKill.txt

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Revision history for this message
José Santos Salvador (thejosess) wrote : UdevDb.txt

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Revision history for this message
José Santos Salvador (thejosess) wrote : WifiSyslog.txt

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