White noise during sound playing and after sound stopped for 5 seconds in headphones

Bug #1869080 reported by zsambek
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

I have an Ubuntu 18.04 installed on my DELL 7490 laptop.
Kernel version is: 5.3.0-40-generic

When I plug in one of my headphones and start to play sound I immediately start to hear white noise in the earphone. After I stop the music the white noise still remains for 5 more seconds, after 5 seconds it stops.

I tried with different headphones, the only difference between them is the volume of the white noise.

I tried several ways to fix the problem but without any luck.

lspci -nnk | grep -iA2 audio output:
00:1f.3 Audio device [0403]: Intel Corporation Sunrise Point-LP HD Audio [8086:9d71] (rev 21)
        Subsystem: Dell Sunrise Point-LP HD Audio [1028:081c]
        Kernel driver in use: snd_hda_intel
        Kernel modules: snd_hda_intel, snd_soc_skl
sudo aplay -l output:
**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC3246 Analog [ALC3246 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

Thanks for your help in advance!

---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.12
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: zsambek 2196 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2020-02-20 (34 days ago)
InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 8087:0a2b Intel Corp.
 Bus 001 Device 002: ID 0bda:5650 Realtek Semiconductor Corp.
 Bus 001 Device 004: ID 0a5c:5834 Broadcom Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Latitude 7490
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.3.0-42-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.3.0-42.34~18.04.1-generic 5.3.18
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-42-generic N/A
 linux-backports-modules-5.3.0-42-generic N/A
 linux-firmware 1.173.16
Tags: bionic
Uname: Linux 5.3.0-42-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 11/08/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.13.1
dmi.board.name: 0PP44F
dmi.board.vendor: Dell Inc.
dmi.board.version: A02
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.13.1:bd11/08/2019:svnDellInc.:pnLatitude7490:pvr:rvnDellInc.:rn0PP44F:rvrA02:cvnDellInc.:ct10:cvr:
dmi.product.family: Latitude
dmi.product.name: Latitude 7490
dmi.product.sku: 081C
dmi.sys.vendor: Dell Inc.

Revision history for this message
zsambek (zsambek) wrote :
Download full text (42.5 KiB)

Output of wget -O alsa-info.sh http://www.alsa-project.org/alsa-info.sh && chmod +x ./alsa-info.sh && ./alsa-info.sh

upload=true&script=true&cardinfo=
!!################################
!!ALSA Information Script v 0.4.64
!!################################

!!Script ran on: Wed Mar 11 14:00:00 UTC 2020

!!Linux Distribution
!!------------------

Ubuntu 18.04.4 LTS \n \l DISTRIB_ID=Ubuntu DISTRIB_DESCRIPTION="Ubuntu 18.04.4 LTS" NAME="Ubuntu" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Ubuntu 18.04.4 LTS" HOME_URL="https://www.ubuntu.com/" SUPPORT_URL="https://help.ubuntu.com/" BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/" PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy" UBUNTU_CODENAME=bionic

!!DMI Information
!!---------------

Manufacturer: Dell Inc.
Product Name: Latitude 7490
Product Version:
Firmware Version: 1.13.1
Board Vendor: Dell Inc.
Board Name: 0PP44F

!!ACPI Device Status Information
!!---------------

/sys/bus/acpi/devices/ACPI0003:00/status 15
/sys/bus/acpi/devices/ACPI000C:00/status 15
/sys/bus/acpi/devices/DELL081C:00/status 15
/sys/bus/acpi/devices/DLLK081C:00/status 15
/sys/bus/acpi/devices/INT33A1:00/status 15
/sys/bus/acpi/devices/INT33D5:00/status 15
/sys/bus/acpi/devices/INT3400:00/status 15
/sys/bus/acpi/devices/INT3403:00/status 15
/sys/bus/acpi/devices/INT3403:01/status 15
/sys/bus/acpi/devices/INT3403:02/status 15
/sys/bus/acpi/devices/INT340E:00/status 15
/sys/bus/acpi/devices/INT3446:00/status 15
/sys/bus/acpi/devices/INT3F0D:00/status 15
/sys/bus/acpi/devices/LNXPOWER:00/status 1
/sys/bus/acpi/devices/MSFT0101:00/status 15
/sys/bus/acpi/devices/PNP0103:00/status 15
/sys/bus/acpi/devices/PNP0C02:03/status 3
/sys/bus/acpi/devices/PNP0C02:05/status 3
/sys/bus/acpi/devices/PNP0C09:00/status 15
/sys/bus/acpi/devices/PNP0C0A:00/status 31
/sys/bus/acpi/devices/PNP0C0C:00/status 15
/sys/bus/acpi/devices/PNP0C0F:00/status 9
/sys/bus/acpi/devices/PNP0C0F:01/status 9
/sys/bus/acpi/devices/PNP0C0F:02/status 9
/sys/bus/acpi/devices/PNP0C0F:03/status 9
/sys/bus/acpi/devices/PNP0C0F:04/status 9
/sys/bus/acpi/devices/PNP0C0F:05/status 9
/sys/bus/acpi/devices/PNP0C0F:06/status 9
/sys/bus/acpi/devices/PNP0C0F:07/status 9
/sys/bus/acpi/devices/USBC000:00/status 15
/sys/bus/acpi/devices/device:09/status 15
/sys/bus/acpi/devices/device:64/status 15
/sys/bus/acpi/devices/device:77/status 11

!!Kernel Information
!!------------------

Kernel release: 5.3.0-40-generic
Operating System: GNU/Linux
Architecture: x86_64
Processor: x86_64
SMP Enabled: Yes

!!ALSA Version
!!------------

Driver version: k5.3.0-40-generic
Library version: 1.1.3
Utilities version: 1.1.3

!!Loaded ALSA modules
!!-------------------

snd_hda_intel

!!Sound Servers on this system
!!----------------------------

Pulseaudio:
      Installed - Yes (/usr/bin/pulseaudio)
      Running - Yes

!!Soundcards recognised by ALSA
!!-----------------------------

 0 [PCH ]: HDA-Intel - HDA Intel PCH
                      HDA Intel PCH at 0xec248000 irq 132

!!PCI Soundcards installed in the system
!!--------------------------------------

00:1f.3 Audio device [0403]: Intel Corporation Sunrise Point-LP HD Audio [8086:9d71] (rev 21) (prog-if ...

tags: added: alc3246 dell headphones hiss noise white
Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1869080/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
zsambek (zsambek)
affects: ubuntu → linux
affects: linux → ubuntu
affects: ubuntu → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1869080

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
zsambek (zsambek) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected bionic
description: updated
Revision history for this message
zsambek (zsambek) wrote : CRDA.txt

apport information

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zsambek (zsambek) wrote : CurrentDmesg.txt

apport information

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zsambek (zsambek) wrote : IwConfig.txt

apport information

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zsambek (zsambek) wrote : Lspci.txt

apport information

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zsambek (zsambek) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
zsambek (zsambek) wrote : ProcCpuinfoMinimal.txt

apport information

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zsambek (zsambek) wrote : ProcEnviron.txt

apport information

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zsambek (zsambek) wrote : ProcInterrupts.txt

apport information

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zsambek (zsambek) wrote : ProcModules.txt

apport information

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zsambek (zsambek) wrote : PulseList.txt

apport information

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zsambek (zsambek) wrote : RfKill.txt

apport information

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zsambek (zsambek) wrote : UdevDb.txt

apport information

Revision history for this message
zsambek (zsambek) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
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