cups-pk-helper-mechanism crashed with signal 5

[Jean-Baptiste Lallement]

Crashed during printer discovery.

ProblemType: Crash
DistroRelease: Ubuntu 20.04
Package: cups-pk-helper 0.2.6-1ubuntu3
ProcVersionSignature: Ubuntu 5.4.0-18.22-generic 5.4.24
Uname: Linux 5.4.0-18-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu21
Architecture: amd64
Date: Wed Mar 25 11:01:10 2020
ExecutablePath: /usr/lib/x86_64-linux-gnu/cups-pk-helper-mechanism
InstallationDate: Installed on 2014-07-15 (2080 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20140520)
ProcCmdline: /usr/lib/x86_64-linux-gnu/cups-pk-helper-mechanism
ProcEnviron:

Signal: 5
SourcePackage: cups-pk-helper
StacktraceTop:
 () at /usr/lib/x86_64-linux-gnu/libglib-2.0.so.0
 () at /usr/lib/x86_64-linux-gnu/libglib-2.0.so.0
 () at /usr/lib/x86_64-linux-gnu/libglib-2.0.so.0
 g_variant_new_va () at /usr/lib/x86_64-linux-gnu/libglib-2.0.so.0
 g_variant_new () at /usr/lib/x86_64-linux-gnu/libglib-2.0.so.0
Title: cups-pk-helper-mechanism crashed with signal 5
UpgradeStatus: Upgraded to focal on 2018-03-24 (731 days ago)
UserGroups:

separator:

[Apport retracing service (apport)]

StacktraceTop:
 g_variant_valist_new_nnp () from /tmp/apport_sandbox_0fuvtzwu/usr/lib/x86_64-linux-gnu/libglib-2.0.so.0
 g_variant_valist_new () from /tmp/apport_sandbox_0fuvtzwu/usr/lib/x86_64-linux-gnu/libglib-2.0.so.0
 g_variant_valist_new () from /tmp/apport_sandbox_0fuvtzwu/usr/lib/x86_64-linux-gnu/libglib-2.0.so.0
 g_variant_new_va () from /tmp/apport_sandbox_0fuvtzwu/usr/lib/x86_64-linux-gnu/libglib-2.0.so.0
 g_variant_new () from /tmp/apport_sandbox_0fuvtzwu/usr/lib/x86_64-linux-gnu/libglib-2.0.so.0

[Till Kamppeter (till-kamppeter)]

Could you tell exactly would you did? I would need a reproducer for this bug.

[Jean-Baptiste Lallement (jibel)]

I wanted to print a PDF, but the printer was not showing in the print dialog (which it usually does) I then opened the printer setup dialog, the printer was not in the list, so I clicked on "add" and this crash happened.

The printer is an HP Envy 5520.

[Till Kamppeter (till-kamppeter)]

I assume you use the "Printers" section of the GNOME Control Center. Am I right?

Does it always crash? Or did you succeed by clicking "Add" a second time or by restarting the GNOME Control Center? Can you reproduce the crash?

[Jean-Baptiste Lallement (jibel)]

Yes, it's via the printer section of gnome-control-center and it always crashes.

[Till Kamppeter (till-kamppeter)]

For me the problem is that for me the printer detection when clicking "Add" in the g-c-c Printers section works correctly. I do not get a crash pop-up and I get a list of available printers.

If you use system-config-printer and try to add a print queue with it, does it work? Or do you also get a crash?

[Launchpad Janitor (janitor)]

[Expired for cups-pk-helper (Ubuntu) because there has been no activity for 60 days.]