can't upgrade from 18.04 to 19.10

Bug #1868625 reported by Michal
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntu-release-upgrader (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

$ sudo apt-get update
$ sudo apt-get upgrade
$ sudo do-release-upgrade
Checking for a new Ubuntu release
Get:1 Upgrade tool signature [1,554 B]
Get:2 Upgrade tool [1,329 kB]
Fetched 1,331 kB in 0s (0 B/s)
authenticate 'eoan.tar.gz' against 'eoan.tar.gz.gpg'
extracting 'eoan.tar.gz'

Reading cache

Checking package manager
Reading package lists... Done
Building dependency tree
Reading state information... Done

Livepatch security updates are not available for Ubuntu 19.10. If you
upgrade, Livepatch will turn off.

Continue [yN] y
Hit http://download.opensuse.org/repositories/home:/strycore/xUbuntu_18.04 ./ InRelease
Hit http://linux.teamviewer.com/deb stable InRelease
Hit http://linux.avocode.com/apt all InRelease
Get:1 http://download.opensuse.org/repositories/home:/CZ-NIC:/datovka-latest/xUbuntu_18.04 InRelease [1,561 B]
Ign http://dl.google.com/linux/chrome/deb stable InRelease
Hit http://ppa.launchpad.net/bluetooth/bluez/ubuntu bionic InRelease
Hit https://download.docker.com/linux/ubuntu bionic InRelease
Hit https://download.mono-project.com/repo/ubuntu vs-bionic InRelease
Hit http://security.ubuntu.com/ubuntu bionic-security InRelease
Get:2 https://dl.yarnpkg.com/debian stable InRelease [17.1 kB]
Hit http://repository.spotify.com stable InRelease
Hit https://packages.microsoft.com/repos/vscode stable InRelease
Hit http://dl.google.com/linux/chrome/deb stable Release
Hit http://ppa.launchpad.net/fontforge/fontforge/ubuntu bionic InRelease
Hit http://cz.archive.ubuntu.com/ubuntu bionic InRelease
Hit http://ppa.launchpad.net/gezakovacs/ppa/ubuntu bionic InRelease
Hit http://cz.archive.ubuntu.com/ubuntu bionic-updates InRelease
Hit http://ppa.launchpad.net/linrunner/tlp/ubuntu bionic InRelease
Hit http://cz.archive.ubuntu.com/ubuntu bionic-backports InRelease
Hit http://ppa.launchpad.net/openrazer/stable/ubuntu bionic InRelease
Hit https://download.sublimetext.com apt/stable/ InRelease
Hit http://ppa.launchpad.net/paulo-miguel-dias/mesa/ubuntu bionic InRelease
Hit http://ppa.launchpad.net/polychromatic/stable/ubuntu xenial InRelease
Err http://download.opensuse.org/repositories/home:/CZ-NIC:/datovka-latest/xUbuntu_18.04 InRelease
  The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 74062DB36A1F4009
Hit http://ppa.launchpad.net/teejee2008/ppa/ubuntu bionic InRelease
Hit http://ppa.launchpad.net/ultradvorka/ppa/ubuntu bionic InRelease
Hit https://packagecloud.io/slacktechnologies/slack/debian jessie InRelease
Hit http://ppa.launchpad.net/yannubuntu/boot-repair/ubuntu bionic InRelease
Hit http://ppa.launchpad.net/yubico/stable/ubuntu bionic InRelease
Err https://dl.yarnpkg.com/debian stable InRelease
  The following signatures were invalid: EXPKEYSIG 23E7166788B63E1E Yarn Packaging <email address hidden>
Fetched 1,561 B in 0s (0 B/s)
Reading package lists... Done
Building dependency tree
Reading state information... Done

Checking for installed snaps

Calculating snap size requirements

Updating repository information

Third party sources disabled

Some third party entries in your sources.list were disabled. You can
re-enable them after the upgrade with the 'software-properties' tool
or your package manager.

To continue please press [ENTER]

Get:1 http://security.ubuntu.com/ubuntu eoan-security InRelease [97.5 kB]
Get:2 http://cz.archive.ubuntu.com/ubuntu eoan InRelease [255 kB]
Get:3 http://cz.archive.ubuntu.com/ubuntu eoan-updates InRelease [97.5 kB]
Get:4 http://cz.archive.ubuntu.com/ubuntu eoan-backports InRelease [88.8 kB]
Get:5 http://security.ubuntu.com/ubuntu eoan-security/main i386 Packages [109 kB]
Get:6 http://security.ubuntu.com/ubuntu eoan-security/main amd64 Packages [162 kB]
Get:7 http://security.ubuntu.com/ubuntu eoan-security/main Translation-en [59.6 kB]
Get:8 http://security.ubuntu.com/ubuntu eoan-security/main amd64 DEP-11 Metadata [3,224 B]
Get:9 http://security.ubuntu.com/ubuntu eoan-security/main DEP-11 48x48 Icons [584 B]
Get:10 http://security.ubuntu.com/ubuntu eoan-security/main DEP-11 64x64 Icons [3,690 B]
Get:11 http://security.ubuntu.com/ubuntu eoan-security/main amd64 c-n-f Metadata [1,940 B]
Get:12 http://security.ubuntu.com/ubuntu eoan-security/restricted amd64 Packages [11.7 kB]
Get:13 http://security.ubuntu.com/ubuntu eoan-security/restricted Translation-en [1,740 B]
Get:14 http://security.ubuntu.com/ubuntu eoan-security/restricted amd64 c-n-f Metadata [116 B]
Get:15 http://security.ubuntu.com/ubuntu eoan-security/universe i386 Packages [92.5 kB]
Get:16 http://cz.archive.ubuntu.com/ubuntu eoan/main i386 Packages [950 kB]
Get:17 http://security.ubuntu.com/ubuntu eoan-security/universe amd64 Packages [98.4 kB]
Get:18 http://security.ubuntu.com/ubuntu eoan-security/universe Translation-en [46.3 kB]
Get:19 http://security.ubuntu.com/ubuntu eoan-security/universe amd64 DEP-11 Metadata [4,484 B]
Get:20 http://security.ubuntu.com/ubuntu eoan-security/universe DEP-11 48x48 Icons [7,588 B]
Get:21 http://security.ubuntu.com/ubuntu eoan-security/universe DEP-11 64x64 Icons [9,785 B]
Get:22 http://security.ubuntu.com/ubuntu eoan-security/universe amd64 c-n-f Metadata [2,072 B]
Get:23 http://security.ubuntu.com/ubuntu eoan-security/multiverse amd64 Packages [1,172 B]
Get:24 http://security.ubuntu.com/ubuntu eoan-security/multiverse i386 Packages [1,340 B]
Get:25 http://security.ubuntu.com/ubuntu eoan-security/multiverse Translation-en [632 B]
Get:26 http://security.ubuntu.com/ubuntu eoan-security/multiverse amd64 c-n-f Metadata [116 B]
Get:27 http://cz.archive.ubuntu.com/ubuntu eoan/main amd64 Packages [969 kB]
Get:28 http://cz.archive.ubuntu.com/ubuntu eoan/main Translation-en [505 kB]
Get:29 http://cz.archive.ubuntu.com/ubuntu eoan/main amd64 DEP-11 Metadata [510 kB]
Get:30 http://cz.archive.ubuntu.com/ubuntu eoan/main DEP-11 48x48 Icons [95.4 kB]
Get:31 http://cz.archive.ubuntu.com/ubuntu eoan/main DEP-11 64x64 Icons [173 kB]
Get:32 http://cz.archive.ubuntu.com/ubuntu eoan/main amd64 c-n-f Metadata [29.7 kB]
Get:33 http://cz.archive.ubuntu.com/ubuntu eoan/restricted i386 Packages [9,904 B]
Get:34 http://cz.archive.ubuntu.com/ubuntu eoan/restricted amd64 Packages [16.3 kB]
Get:35 http://cz.archive.ubuntu.com/ubuntu eoan/restricted Translation-en [5,196 B]
Get:36 http://cz.archive.ubuntu.com/ubuntu eoan/restricted amd64 c-n-f Metadata [364 B]
Get:37 http://cz.archive.ubuntu.com/ubuntu eoan/universe amd64 Packages [8,798 kB]
Get:38 http://cz.archive.ubuntu.com/ubuntu eoan/universe i386 Packages [8,686 kB]
Get:39 http://cz.archive.ubuntu.com/ubuntu eoan/universe Translation-en [5,198 kB]
Get:40 http://cz.archive.ubuntu.com/ubuntu eoan/universe amd64 DEP-11 Metadata [3,587 kB]
Get:41 http://cz.archive.ubuntu.com/ubuntu eoan/universe DEP-11 48x48 Icons [2,843 kB]
Get:42 http://cz.archive.ubuntu.com/ubuntu eoan/universe DEP-11 64x64 Icons [8,121 kB]
Get:43 http://cz.archive.ubuntu.com/ubuntu eoan/universe amd64 c-n-f Metadata [271 kB]
Get:44 http://cz.archive.ubuntu.com/ubuntu eoan/multiverse i386 Packages [141 kB]
Get:45 http://cz.archive.ubuntu.com/ubuntu eoan/multiverse amd64 Packages [153 kB]
Get:46 http://cz.archive.ubuntu.com/ubuntu eoan/multiverse Translation-en [111 kB]
Get:47 http://cz.archive.ubuntu.com/ubuntu eoan/multiverse amd64 DEP-11 Metadata [51.1 kB]
Get:48 http://cz.archive.ubuntu.com/ubuntu eoan/multiverse DEP-11 48x48 Icons [7,665 B]
Get:49 http://cz.archive.ubuntu.com/ubuntu eoan/multiverse DEP-11 64x64 Icons [229 kB]
Get:50 http://cz.archive.ubuntu.com/ubuntu eoan/multiverse amd64 c-n-f Metadata [9,424 B]
Get:51 http://cz.archive.ubuntu.com/ubuntu eoan-updates/main i386 Packages [184 kB]
Get:52 http://cz.archive.ubuntu.com/ubuntu eoan-updates/main amd64 Packages [238 kB]
Get:53 http://cz.archive.ubuntu.com/ubuntu eoan-updates/main Translation-en [90.6 kB]
Get:54 http://cz.archive.ubuntu.com/ubuntu eoan-updates/main amd64 DEP-11 Metadata [75.3 kB]
Get:55 http://cz.archive.ubuntu.com/ubuntu eoan-updates/main DEP-11 48x48 Icons [10.4 kB]
Get:56 http://cz.archive.ubuntu.com/ubuntu eoan-updates/main DEP-11 64x64 Icons [18.7 kB]
Get:57 http://cz.archive.ubuntu.com/ubuntu eoan-updates/main amd64 c-n-f Metadata [2,932 B]
Get:58 http://cz.archive.ubuntu.com/ubuntu eoan-updates/restricted amd64 Packages [11.7 kB]
Get:59 http://cz.archive.ubuntu.com/ubuntu eoan-updates/restricted Translation-en [1,740 B]
Get:60 http://cz.archive.ubuntu.com/ubuntu eoan-updates/restricted amd64 c-n-f Metadata [112 B]
Get:61 http://cz.archive.ubuntu.com/ubuntu eoan-updates/universe amd64 Packages [138 kB]
Get:62 http://cz.archive.ubuntu.com/ubuntu eoan-updates/universe i386 Packages [132 kB]
Get:63 http://cz.archive.ubuntu.com/ubuntu eoan-updates/universe Translation-en [65.2 kB]
Get:64 http://cz.archive.ubuntu.com/ubuntu eoan-updates/universe amd64 DEP-11 Metadata [30.0 kB]
Get:65 http://cz.archive.ubuntu.com/ubuntu eoan-updates/universe DEP-11 48x48 Icons [19.0 kB]
Get:66 http://cz.archive.ubuntu.com/ubuntu eoan-updates/universe DEP-11 64x64 Icons [36.9 kB]
Get:67 http://cz.archive.ubuntu.com/ubuntu eoan-updates/universe amd64 c-n-f Metadata [2,556 B]
Get:68 http://cz.archive.ubuntu.com/ubuntu eoan-updates/multiverse i386 Packages [1,340 B]
Get:69 http://cz.archive.ubuntu.com/ubuntu eoan-updates/multiverse amd64 Packages [1,172 B]
Get:70 http://cz.archive.ubuntu.com/ubuntu eoan-updates/multiverse Translation-en [632 B]
Get:71 http://cz.archive.ubuntu.com/ubuntu eoan-updates/multiverse amd64 c-n-f Metadata [112 B]
Get:72 http://cz.archive.ubuntu.com/ubuntu eoan-backports/main amd64 c-n-f Metadata [108 B]
Get:73 http://cz.archive.ubuntu.com/ubuntu eoan-backports/restricted amd64 c-n-f Metadata [116 B]
Get:74 http://cz.archive.ubuntu.com/ubuntu eoan-backports/universe i386 Packages [2,932 B]
Get:75 http://cz.archive.ubuntu.com/ubuntu eoan-backports/universe amd64 Packages [2,932 B]
Get:76 http://cz.archive.ubuntu.com/ubuntu eoan-backports/universe Translation-en [1,324 B]
Get:77 http://cz.archive.ubuntu.com/ubuntu eoan-backports/universe amd64 DEP-11 Metadata [7,764 B]
Get:78 http://cz.archive.ubuntu.com/ubuntu eoan-backports/universe DEP-11 48x48 Icons [29 B]
Get:79 http://cz.archive.ubuntu.com/ubuntu eoan-backports/universe DEP-11 64x64 Icons [29 B]
Get:80 http://cz.archive.ubuntu.com/ubuntu eoan-backports/universe amd64 c-n-f Metadata [188 B]
Get:81 http://cz.archive.ubuntu.com/ubuntu eoan-backports/multiverse amd64 c-n-f Metadata [116 B]
Fetched 43.7 MB in 6s (7,223 kB/s)

Checking package manager
Reading package lists... Done
Building dependency tree
Reading state information... Done

Calculating the changes

Calculating the changes

Could not calculate the upgrade

An unresolvable problem occurred while calculating the upgrade.

This was likely caused by:
* Unofficial software packages not provided by Ubuntu
Please use the tool 'ppa-purge' from the ppa-purge
package to remove software from a Launchpad PPA and
try the upgrade again.

If none of this applies, then please report this bug using the
command 'ubuntu-bug ubuntu-release-upgrader-core' in a terminal. If
you want to investigate this yourself the log files in
'/var/log/dist-upgrade' will contain details about the upgrade.
Specifically, look at 'main.log' and 'apt.log'.

Restoring original system state

Aborting
Reading package lists... Done
Building dependency tree
Reading state information... Done

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: ubuntu-release-upgrader-core 1:18.04.37
ProcVersionSignature: Ubuntu 5.3.0-42.34~18.04.1-generic 5.3.18
Uname: Linux 5.3.0-42-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.12
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Mon Mar 23 22:06:36 2020
InstallationDate: Installed on 2018-09-01 (569 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
UpgradeStatus: Upgraded to bionic on 2020-03-23 (0 days ago)
mtime.conffile..etc.update-manager.release-upgrades: 2020-03-23T21:58:08.927429

Revision history for this message
Michal (landsman) wrote :
Revision history for this message
Chris Guiver (guiverc) wrote :

Thank you for taking the time to report this issue and helping to make Ubuntu better.

Ubuntu 18.04 LTS has two tested & supported upgrade paths.
(1) Firstly to the next release, ie. Ubuntu 18.10. Closed now because 18.10 is EOL
(2) Secondly to the next LTS release, once 20.04.1 has been released; (likely August 2020) and isn't available yet.

The error message you obtained also says

"* Unofficial software packages not provided by Ubuntu
Please use the tool 'ppa-purge' from the ppa-purge
package to remove software from a Launchpad PPA and
try the upgrade again."

which is your reason it appears. I picked a package listed in the VarLogDistupgradeAptLog and explore on packages.ubuntu.com, and you have a package that isn't from a Ubuntu source (bluez from PPA; a 3rd party source). The error message I believe is exact, as you haven't removed 3rd party PPA & unofficial sources in your attempt to release-upgrade on your chosen untested & unsupported path.

I've marked this incomplete, as you haven't followed the instructions of the error message; or remove all 3rd party software before upgrade to proceed.

Also for best results I suggest sticking to tested & supported upgrade paths. If you believe I'm in error, you can return status to 'New' after leaving a message explaining why, or what I've missed.

Changed in ubuntu-release-upgrader (Ubuntu):
status: New → Incomplete
Revision history for this message
Brian Murray (brian-murray) wrote :

Its worth noting that upgrading from 18.04 to 19.10 is supported see bug 1497024 for background information.

The AptLog indicates that there was at a minimum a problem with graphics drivers you have installed from a PPA, although if you only purge that PPA you may encounter other issues.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for ubuntu-release-upgrader (Ubuntu) because there has been no activity for 60 days.]

Changed in ubuntu-release-upgrader (Ubuntu):
status: Incomplete → Expired
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