iwlwifi fails to communicate with Intel Wireless-AC 9650 card
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
This isn't a bug just in the Ubuntu kernel, as it happened on Debian too, and I wouldn't rule out any hardware issue either, but I wanted to share this here to see if I could get any help. I dual boot Windows and Linux and I think my WiFi card might be failing, but it could also be a case of bad firmware. It used to work well, but now both Windows and Linux fail to start my card most of the time. However, sometimes Windows will successfully be able to use it.
This is the latest bit of error lines that have appeared in dmesg:
[ 8.109230] iwlwifi 0000:00:14.3: Microcode SW error detected. Restarting 0x0.
[ 8.521736] ------------[ cut here ]------------
[ 8.521737] Timeout waiting for hardware access (CSR_GP_CNTRL 0x0c04000c)
[ 8.521772] WARNING: CPU: 4 PID: 487 at drivers/
[ 8.521772] Modules linked in: cmac bnep snd_hda_codec_hdmi nls_iso8859_1 sof_pci_dev snd_sof_
[ 8.521786] hid_sensor_accel_3d asus_wmi videobuf2_common snd mxm_wmi bluetooth hid_sensor_trigger industrialio_
[ 8.521801] CPU: 4 PID: 487 Comm: irq/146-iwlwifi Tainted: G W 5.3.0-42-generic #34-Ubuntu
[ 8.521801] Hardware name: ASUSTeK COMPUTER INC. ZenBook Q536FD_
[ 8.521806] RIP: 0010:iwl_
[ 8.521807] Code: fa da 49 8d 57 08 bf 00 20 00 00 e8 c1 4f 81 d9 e9 30 ff ff ff 89 c6 48 c7 c7 58 f5 6c c0 c6 05 81 11 03 00 01 e8 e2 51 7f d9 <0f> 0b e9 eb fe ff ff 49 8b 7c 24 30 48 c7 c1 c0 f5 6c c0 31 d2 31
[ 8.521807] RSP: 0018:ffffaee380
[ 8.521808] RAX: 0000000000000000 RBX: ffffaee380b8bcd0 RCX: 0000000000000006
[ 8.521808] RDX: 0000000000000007 RSI: 0000000000000082 RDI: ffff9422dbb17440
[ 8.521809] RBP: ffffaee380b8bcc0 R08: 0000000000000469 R09: 0000000000000004
[ 8.521809] R10: 0000000000000000 R11: 0000000000000001 R12: ffff9422d3670018
[ 8.521809] R13: 0000000000000000 R14: ffff9422d36790b4 R15: 000000000c04000c
[ 8.521810] FS: 000000000000000
[ 8.521810] CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033
[ 8.521811] CR2: 0000557d76a01338 CR3: 00000002f2e0a003 CR4: 00000000003606e0
[ 8.521811] Call Trace:
[ 8.521817] iwl_trans_
[ 8.521822] iwl_mvm_
[ 8.521825] ? __dev_printk+
[ 8.521826] ? _dev_err+0x6c/0x83
[ 8.521827] ? lock_timer_
[ 8.521831] iwl_mvm_
[ 8.521834] iwl_mvm_
[ 8.521838] iwl_pcie_
[ 8.521841] iwl_pcie_
[ 8.521843] ? irq_finalize_
[ 8.521844] irq_thread_
[ 8.521845] irq_thread+
[ 8.521845] ? irq_forced_
[ 8.521847] kthread+0x104/0x140
[ 8.521848] ? irq_thread_
[ 8.521849] ? kthread_
[ 8.521851] ret_from_
[ 8.521852] ---[ end trace 8398d136a219cba4 ]---
[ 8.521853] iwlwifi 0000:00:14.3: iwlwifi transaction failed, dumping registers
[ 8.521854] iwlwifi 0000:00:14.3: iwlwifi device config registers:
[ 8.527954] iwlwifi 0000:00:14.3: 00000000: 9df08086 00100406 02800030 00800010 b431c004 00000000 00000000 00000000
[ 8.527955] iwlwifi 0000:00:14.3: 00000020: 00000000 00000000 00000000 00348086 00000000 000000c8 00000000 000001ff
[ 8.527956] iwlwifi 0000:00:14.3: 00000040: 00928010 10000ec0 00100c10 00000000 00000000 00000000 00000000 00000000
[ 8.527957] iwlwifi 0000:00:14.3: 00000060: 00000000 00080812 00000405 00000000 00000000 00000000 00000000 00000000
[ 8.527958] iwlwifi 0000:00:14.3: 00000080: 800f0011 00002000 00003000 00000000 00000000 00000000 00000000 00000000
[ 8.527959] iwlwifi 0000:00:14.3: 000000a0: 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
[ 8.527960] iwlwifi 0000:00:14.3: 000000c0: 00000000 00000000 c823d001 0d000008 00804005 00000000 00000000 00000000
[ 8.527961] iwlwifi 0000:00:14.3: 000000e0: 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
[ 8.527962] iwlwifi 0000:00:14.3: 00000100: 14c00000 ff000000 000000ff 00462031 00000000 00002000 00000000 00000000
[ 8.527963] iwlwifi 0000:00:14.3: 00000120: 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
[ 8.527964] iwlwifi 0000:00:14.3: 00000140: 00000000 00000000 00000000 16410018 00000000 0001001e 00481e1f 00000000
[ 8.527964] iwlwifi 0000:00:14.3: iwlwifi device memory mapped registers:
[ 8.529116] iwlwifi 0000:00:14.3: 00000000: 00c89008 00000040 00000000 00000000 00000000 00000000 00000000 00000000
[ 8.529117] iwlwifi 0000:00:14.3: 00000020: 00000010 0c04000c 00000312 d55555d5 d55555d5 d55555d5 80008040 041f0040
[ 8.529411] ------------[ cut here ]------------
[ 8.529689] WARNING: CPU: 4 PID: 487 at drivers/
[ 8.529968] Modules linked in: cmac bnep snd_hda_codec_hdmi nls_iso8859_1 sof_pci_dev snd_sof_
[ 8.531090] hid_sensor_accel_3d asus_wmi videobuf2_common snd mxm_wmi bluetooth hid_sensor_trigger industrialio_
[ 8.531109] CPU: 4 PID: 487 Comm: irq/146-iwlwifi Tainted: G W 5.3.0-42-generic #34-Ubuntu
[ 8.531109] Hardware name: ASUSTeK COMPUTER INC. ZenBook Q536FD_
[ 8.531119] RIP: 0010:iwl_
[ 8.531121] Code: 23 d9 12 d9 0f 0b e9 f0 1a fd ff 48 c7 c7 b8 dd de c0 e8 10 d9 12 d9 0f 0b e9 9e 1b fd ff 48 c7 c7 a0 e0 de c0 e8 fd d8 12 d9 <0f> 0b e9 de 24 fd ff 48 c7 c7 a0 e0 de c0 e8 ea d8 12 d9 0f 0b 41
[ 8.531122] RSP: 0018:ffffaee380
[ 8.531123] RAX: 0000000000000024 RBX: ffff9422d2701e28 RCX: 0000000000000000
[ 8.531124] RDX: 0000000000000000 RSI: ffff9422dbb17448 RDI: ffff9422dbb17448
[ 8.531124] RBP: ffffaee380b8bdd0 R08: ffff9422dbb17448 R09: 0000000000000004
[ 8.531125] R10: 0000000000000000 R11: 0000000000000001 R12: 0000000000813abc
[ 8.531126] R13: ffff9422d3670018 R14: 0000000000000000 R15: ffff9422d3679138
[ 8.531127] FS: 000000000000000
[ 8.531128] CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033
[ 8.531129] CR2: 0000557d76a01338 CR3: 00000002f2e0a003 CR4: 00000000003606e0
[ 8.531130] Call Trace:
[ 8.531133] ? __dev_printk+
[ 8.531135] ? _dev_err+0x6c/0x83
[ 8.531139] ? lock_timer_
[ 8.531148] iwl_mvm_
[ 8.531156] iwl_mvm_
[ 8.531165] iwl_pcie_
[ 8.531173] iwl_pcie_
[ 8.531177] ? irq_finalize_
[ 8.531178] irq_thread_
[ 8.531180] irq_thread+
[ 8.531182] ? irq_forced_
[ 8.531185] kthread+0x104/0x140
[ 8.531187] ? irq_thread_
[ 8.531189] ? kthread_
[ 8.531363] ret_from_
[ 8.531365] ---[ end trace 8398d136a219cba5 ]---
[ 8.531371] iwlwifi 0000:00:14.3: HW error, resetting before reading
[ 8.541682] iwlwifi 0000:00:14.3: Start IWL Error Log Dump:
[ 8.541684] iwlwifi 0000:00:14.3: Status: 0x00000080, count: -55812419
[ 8.541685] iwlwifi 0000:00:14.3: Loaded firmware version: 46.6bf1df06.0
[ 8.541686] iwlwifi 0000:00:14.3: 0x5CC4372A | ADVANCED_SYSASSERT
[ 8.541687] iwlwifi 0000:00:14.3: 0x8097CD23 | trm_hw_status0
[ 8.541687] iwlwifi 0000:00:14.3: 0xAAED4267 | trm_hw_status1
[ 8.541688] iwlwifi 0000:00:14.3: 0x9FA49AF9 | branchlink2
[ 8.541689] iwlwifi 0000:00:14.3: 0x85F2F921 | interruptlink1
[ 8.541689] iwlwifi 0000:00:14.3: 0x22A5CAA8 | interruptlink2
[ 8.541690] iwlwifi 0000:00:14.3: 0xEC976160 | data1
[ 8.541690] iwlwifi 0000:00:14.3: 0x4C113FB1 | data2
[ 8.541691] iwlwifi 0000:00:14.3: 0x11A7241F | data3
[ 8.541692] iwlwifi 0000:00:14.3: 0xB59541C7 | beacon time
[ 8.541692] iwlwifi 0000:00:14.3: 0x9BFAB946 | tsf low
[ 8.541693] iwlwifi 0000:00:14.3: 0x909BE131 | tsf hi
[ 8.541693] iwlwifi 0000:00:14.3: 0xE3468AEB | time gp1
[ 8.541694] iwlwifi 0000:00:14.3: 0x5BA8DB24 | time gp2
[ 8.541695] iwlwifi 0000:00:14.3: 0x727CF40D | uCode revision type
[ 8.541695] iwlwifi 0000:00:14.3: 0x1CAEE38A | uCode version major
[ 8.541696] iwlwifi 0000:00:14.3: 0xEC2B41A1 | uCode version minor
[ 8.541696] iwlwifi 0000:00:14.3: 0x7929338B | hw version
[ 8.541697] iwlwifi 0000:00:14.3: 0x382AE44E | board version
[ 8.541698] iwlwifi 0000:00:14.3: 0xC5177957 | hcmd
[ 8.541698] iwlwifi 0000:00:14.3: 0x9F3DC7CE | isr0
[ 8.541699] iwlwifi 0000:00:14.3: 0xC949BFC0 | isr1
[ 8.541699] iwlwifi 0000:00:14.3: 0x54B623E6 | isr2
[ 8.541700] iwlwifi 0000:00:14.3: 0x2FF13785 | isr3
[ 8.541701] iwlwifi 0000:00:14.3: 0x5126BE4C | isr4
[ 8.541701] iwlwifi 0000:00:14.3: 0x263CCCA1 | last cmd Id
[ 8.541702] iwlwifi 0000:00:14.3: 0xF5AA2FC4 | wait_event
[ 8.541702] iwlwifi 0000:00:14.3: 0x4833F4E2 | l2p_control
[ 8.541703] iwlwifi 0000:00:14.3: 0xFF9346CB | l2p_duration
[ 8.541704] iwlwifi 0000:00:14.3: 0xAC78DFFD | l2p_mhvalid
[ 8.541704] iwlwifi 0000:00:14.3: 0x46DE3B93 | l2p_addr_match
[ 8.541705] iwlwifi 0000:00:14.3: 0x12F0FCAC | lmpm_pmg_sel
[ 8.541706] iwlwifi 0000:00:14.3: 0xF6796BD2 | timestamp
[ 8.541706] iwlwifi 0000:00:14.3: 0x3BF36789 | flow_handler
[ 8.543198] iwlwifi 0000:00:14.3: Start IWL Error Log Dump:
[ 8.543199] iwlwifi 0000:00:14.3: Status: 0x00000080, count: -1184491961
[ 8.543200] iwlwifi 0000:00:14.3: 0xE5B2FA52 | ADVANCED_SYSASSERT
[ 8.543201] iwlwifi 0000:00:14.3: 0xB660F5D2 | umac branchlink1
[ 8.543201] iwlwifi 0000:00:14.3: 0x3C568B8E | umac branchlink2
[ 8.543202] iwlwifi 0000:00:14.3: 0x512AFBC9 | umac interruptlink1
[ 8.543203] iwlwifi 0000:00:14.3: 0x8D5C2063 | umac interruptlink2
[ 8.543203] iwlwifi 0000:00:14.3: 0x4F3E3896 | umac data1
[ 8.543204] iwlwifi 0000:00:14.3: 0x9C505857 | umac data2
[ 8.543204] iwlwifi 0000:00:14.3: 0x775062C5 | umac data3
[ 8.543205] iwlwifi 0000:00:14.3: 0xF72C9DC6 | umac major
[ 8.543479] iwlwifi 0000:00:14.3: 0x15F960DD | umac minor
[ 8.543481] iwlwifi 0000:00:14.3: 0xFB466F67 | frame pointer
[ 8.543483] iwlwifi 0000:00:14.3: 0xDEA5FFAB | stack pointer
[ 8.543485] iwlwifi 0000:00:14.3: 0x660DDDFD | last host cmd
[ 8.543748] iwlwifi 0000:00:14.3: 0x8ABB9EE7 | isr status reg
[ 8.544037] iwlwifi 0000:00:14.3: Fseq Registers:
[ 8.544354] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | FSEQ_ERROR_CODE
[ 8.544447] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | FSEQ_TOP_
[ 8.544520] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | FSEQ_CNVIO_
[ 8.544833] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | FSEQ_OTP_VERSION
[ 8.544926] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | FSEQ_TOP_
[ 8.544999] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | FSEQ_ALIVE_TOKEN
[ 8.545312] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | FSEQ_CNVI_ID
[ 8.545385] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | FSEQ_CNVR_ID
[ 8.545459] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVI_AUX_MISC_CHIP
[ 8.545815] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVR_AUX_MISC_CHIP
[ 8.545887] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVR_SCU_
[ 8.545976] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVR_SCU_
[ 8.546245] iwlwifi 0000:00:14.3: Collecting data: trigger 2 fired.
[ 8.546247] ieee80211 phy0: Hardware restart was requested
[ 8.546544] iwlwifi 0000:00:14.3: FW error in SYNC CMD PHY_CONTEXT_CMD
[ 8.546547] CPU: 7 PID: 946 Comm: wpa_supplicant Tainted: G W 5.3.0-42-generic #34-Ubuntu
[ 8.546548] Hardware name: ASUSTeK COMPUTER INC. ZenBook Q536FD_
[ 8.546549] Call Trace:
[ 8.546553] dump_stack+
[ 8.546563] iwl_pcie_
[ 8.546565] ? wait_woken+
[ 8.546574] iwl_trans_
[ 8.546583] iwl_trans_
[ 8.546592] iwl_mvm_
[ 8.546597] iwl_mvm_
[ 8.546602] iwl_mvm_
[ 8.546606] iwl_mvm_
[ 8.546813] __iwl_mvm_
[ 8.547110] ? ieee80211_
[ 8.547382] iwl_mvm_
[ 8.547396] ieee80211_
[ 8.547655] ieee80211_
[ 8.547921] ieee80211_
[ 8.548187] ieee80211_
[ 8.548454] ieee80211_
[ 8.548720] ieee80211_
[ 8.548987] ieee80211_
[ 8.549260] cfg80211_
[ 8.549519] nl80211_
[ 8.549778] genl_family_
[ 8.549781] ? try_to_
[ 8.549783] genl_rcv_
[ 8.549785] ? _cond_resched+
[ 8.549786] ? genl_family_
[ 8.549788] netlink_
[ 8.549790] genl_rcv+0x29/0x40
[ 8.549791] netlink_
[ 8.549792] netlink_
[ 8.549794] sock_sendmsg+
[ 8.549796] ____sys_
[ 8.549797] ___sys_
[ 8.549799] ? sock_do_
[ 8.549801] ? __check_
[ 8.549803] ? _copy_to_
[ 8.549804] ? sock_ioctl+
[ 8.549805] ? __sys_sendto+
[ 8.549806] ? _cond_resched+
[ 8.549808] ? aa_sk_perm+
[ 8.549809] __sys_sendmsg+
[ 8.549810] __x64_sys_
[ 8.549812] do_syscall_
[ 8.549813] entry_SYSCALL_
[ 8.549815] RIP: 0033:0x7f073b199807
[ 8.549816] Code: 64 89 02 48 c7 c0 ff ff ff ff eb bb 0f 1f 80 00 00 00 00 f3 0f 1e fa 64 8b 04 25 18 00 00 00 85 c0 75 10 b8 2e 00 00 00 0f 05 <48> 3d 00 f0 ff ff 77 51 c3 48 83 ec 28 89 54 24 1c 48 89 74 24 10
[ 8.549817] RSP: 002b:00007ffeeb
[ 8.549818] RAX: ffffffffffffffda RBX: 0000557d778775d0 RCX: 00007f073b199807
[ 8.549818] RDX: 0000000000000000 RSI: 00007ffeeb9d8560 RDI: 0000000000000006
[ 8.549819] RBP: 0000557d778b1e90 R08: 0000000000000004 R09: 00007f073b261080
[ 8.549819] R10: 00007ffeeb9d8634 R11: 0000000000000246 R12: 0000557d778774e0
[ 8.549819] R13: 00007ffeeb9d8560 R14: 00007ffeeb9d8634 R15: 0000557d778c6790
[ 8.549822] iwlwifi 0000:00:14.3: PHY ctxt cmd error. ret=-5
[ 8.549824] iwlwifi 0000:00:14.3: Failed to add PHY context
[ 8.549832] iwlwifi 0000:00:14.3: PHY ctxt cmd error. ret=-5
[ 8.549832] iwlwifi 0000:00:14.3: Failed to add PHY context
[ 8.549835] iwlwifi 0000:00:14.3: PHY ctxt cmd error. ret=-5
[ 8.549836] iwlwifi 0000:00:14.3: Failed to add PHY context
[ 8.550059] iwlwifi 0000:00:14.3: PHY ctxt cmd error. ret=-5
[ 8.550061] iwlwifi 0000:00:14.3: Failed to add PHY context
Looking at the original error and the files in the kernel, it appears in iwl_trans_
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: linux-image-
ProcVersionSign
Uname: Linux 5.3.0-42-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.6
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
CurrentDesktop: ubuntu:GNOME
Date: Thu Mar 19 22:26:47 2020
InstallationDate: Installed on 2020-03-19 (0 days ago)
InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1)
IwConfig:
lo no wireless extensions.
enp0s20f0u6 no wireless extensions.
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 04f3:2837 Elan Microelectronics Corp. Touchscreen
Bus 001 Device 012: ID 18d1:4ee4 Google Inc. Nexus 4/5/7/10 (debug + tether)
Bus 001 Device 002: ID 13d3:56cb IMC Networks USB2.0 HD IR UVC WebCam
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. ZenBook Q536FD_Q536FD
ProcEnviron:
TERM=xterm-
PATH=(custom, no user)
XDG_RUNTIME_
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=
RelatedPackageV
linux-
linux-
linux-firmware 1.183.4
SourcePackage: linux
UpgradeStatus: Upgraded to eoan on 2020-03-19 (0 days ago)
dmi.bios.date: 05/31/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: Q536FD.306
dmi.board.
dmi.board.name: Q536FD
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.
dmi.chassis.type: 31
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: ZenBook Flip
dmi.product.name: ZenBook Q536FD_Q536FD
dmi.product.
dmi.sys.vendor: ASUSTeK COMPUTER INC.
This change was made by a bot.