(Error ID: OOPS-f9a25a1047f367bba335ebdf6c9c0a24)

[Bob Best]

trying to reinstall my Ubuntu 18.04 on my Toshiba Satelite 64 bus laptop. I have a loaded flash drive but I keep getting an error message as follows, (Error ID: OOPS-f9a25a1047f367bba335ebdf6c9c0a24)

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7.1
ProcVersionSignature: Ubuntu 4.15.0-91.92-generic 4.15.18
Uname: Linux 4.15.0-91-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.12
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
Date: Thu Mar 19 08:43:35 2020
DistUpgraded: 2018-09-05 15:50:48,221 DEBUG icon theme changed, re-reading
DistroCodename: bionic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation 4th Gen Core Processor Integrated Graphics Controller [8086:0416] (rev 06) (prog-if 00 [VGA controller])
   Subsystem: Toshiba America Info Systems 4th Gen Core Processor Integrated Graphics Controller [1179:fa22]
InstallationDate: Installed on 2017-04-18 (1065 days ago)
InstallationMedia: Ubuntu-GNOME 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: TOSHIBA Satellite C55t-A
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-91-generic root=UUID=1be49583-6218-4da2-9204-c5ae2ac5cebd ro drm.debug=0xe plymouth:debug
Renderer: Software
SourcePackage: xorg
UpgradeStatus: Upgraded to bionic on 2018-09-05 (560 days ago)
dmi.bios.date: 01/24/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: 1.70
dmi.board.name: Portable PC
dmi.board.vendor: TOSHIBA
dmi.board.version: MP
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: OEM Chassis Manufacturer
dmi.chassis.version: OEM Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvr1.70:bd01/24/2014:svnTOSHIBA:pnSatelliteC55t-A:pvrPSCFJU-00T00J:rvnTOSHIBA:rnPortablePC:rvrMP:cvnOEMChassisManufacturer:ct10:cvrOEMChassisVersion:
dmi.product.family: Durban-Curiosity 10S/10SG
dmi.product.name: Satellite C55t-A
dmi.product.version: PSCFJU-00T00J
dmi.sys.vendor: TOSHIBA
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.99-1ubuntu1~18.04.2
version.libgl1-mesa-dri: libgl1-mesa-dri 19.2.8-0ubuntu0~18.04.3
version.libgl1-mesa-glx: libgl1-mesa-glx 19.2.8-0ubuntu0~18.04.3
version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4.3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.5-1ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2
xserver.bootTime: Tue Jun 27 12:22:02 2017
xserver.configfile: default
xserver.errors:
 open /dev/dri/card0: No such file or directory
 open /dev/dri/card0: No such file or directory
 Screen 0 deleted because of no matching config section.
 AIGLX: reverting to software rendering
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:

xserver.version: 2:1.18.4-0ubuntu0.2

[Daniel van Vugt (vanvugt)]

Firstly, not related to this bug but I notice your system will be running very slow because it's logging every single screen refresh to the kernel log. To stop that you should remove the kernel parameter:

  drm.debug=0xe

[Daniel van Vugt (vanvugt)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

[Launchpad Janitor (janitor)]

[Expired for Ubuntu because there has been no activity for 60 days.]