No Sound, dummy output in settings

[Ozan HACIBEKIROGLU]

After I updated my laptop today, sound is gone, "dummy output" is shown. SoundTroubleshootingProcedure did not help.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-image-5.0.0-1043-oem-osp1 5.0.0-1043.48
ProcVersionSignature: Ubuntu 5.0.0-1043.48-oem-osp1 5.0.21
Uname: Linux 5.0.0-1043-oem-osp1 x86_64
ApportVersion: 2.20.9-0ubuntu7.12
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: verigraf 3039 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Thu Mar 19 17:36:18 2020
DistributionChannelDescriptor:
 # This is the distribution channel descriptor for the OEM CDs
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-bionic-amd64-20190418-59+beaver-osp1+X00
InstallationDate: Installed on 2019-10-28 (143 days ago)
InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20190418-12:10
MachineType: Dell Inc. G3 3590
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-1043-oem-osp1 root=UUID=9f6f0954-fa11-47dc-99b3-a4088a85724e ro mem_sleep_default=deep tsc=reliable quiet splash vt.handoff=1
RelatedPackageVersions:
 linux-restricted-modules-5.0.0-1043-oem-osp1 N/A
 linux-backports-modules-5.0.0-1043-oem-osp1 N/A
 linux-firmware 1.173.16
SourcePackage: linux-oem-osp1
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/03/2020
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.9.2
dmi.board.name: 0201H1
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.9.2:bd01/03/2020:svnDellInc.:pnG33590:pvr:rvnDellInc.:rn0201H1:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: GSeries
dmi.product.name: G3 3590
dmi.product.sku: 0949
dmi.sys.vendor: Dell Inc.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Kees (kees-vanveen)]

Booting 5.0.0-1040-oem-osp1 fixes the audio problem for me.
Both 5.0.0-1043-oem-osp1 and 5.3.0-42 have the problem.

[Kees (kees-vanveen)]

Oops on 5.3.0.42:

Mar 19 21:00:36 kees-G3-3590 kernel: [ 5.601338] skl_hda_dsp_generic skl_hda_dsp_generic: ASoC: source widget Alt Analog Codec Capture overwritten
Mar 19 21:00:36 kees-G3-3590 kernel: [ 5.601347] BUG: unable to handle page fault for address: 0000000100000067
Mar 19 21:00:36 kees-G3-3590 kernel: [ 5.601350] #PF: supervisor read access in kernel mode
Mar 19 21:00:36 kees-G3-3590 kernel: [ 5.601351] #PF: error_code(0x0000) - not-present page
Mar 19 21:00:36 kees-G3-3590 kernel: [ 5.601352] PGD 0 P4D 0
Mar 19 21:00:36 kees-G3-3590 kernel: [ 5.601355] Oops: 0000 [#1] SMP PTI
Mar 19 21:00:36 kees-G3-3590 kernel: [ 5.601358] CPU: 4 PID: 587 Comm: systemd-udevd Tainted: P OE 5.3.0-42-generic #34~18.04.1-Ubuntu
Mar 19 21:00:36 kees-G3-3590 kernel: [ 5.601359] Hardware name: Dell Inc. G3 3590/061RYD, BIOS 1.8.0 11/11/2019
Mar 19 21:00:36 kees-G3-3590 kernel: [ 5.601364] RIP: 0010:skl_hda_hdmi_jack_init+0x3f/0x110 [snd_soc_skl_hda_dsp]

[Aliaksandr Stsiapanay (astsiapanay)]

The same issue on Dell G3 3590
switching to 5.0.0-1040-oem-osp1 solves the issue with internal speaker & mic.

[Kees (kees-vanveen)]

not fixed with 5.0.0-1046-oem-osp1, reverting back to 5.0.0-1040-oem-osp1

[Ozan HACIBEKIROGLU (ozan-haci)]

I could not login with 5.0.0-1040-oem-osp1 except ubuntu with wayland (still no sound) so I added following line to /etc/modprobe.d/alsa-base.conf

options snd-hda-intel index=0 model=laptop-dmic

This setting works with 5.0.0-1043 and 46 kernels.
Unfortunately internal mic. does not work as others reported (sorry I couldn't link the bug report page).

[Kees (kees-vanveen)]

I tried options snd-hda-intel index=0 model=laptop-dmic in /etc/modprobe.d/alsa-base.conf, but it did not work for me.

I tried 5.0.0-1047-oem-osp1, but still not fixed.

Then I tried kernel parameter snd_hda_intel.dmic_detect=0, which fixes the sound output, but the internal microphone now doesn't work, see also https://bugs.archlinux.org/task/64720.

I've tried snd_hda_intel.dmic_detect=0 on 5.0.0-1040-oem, 1046 and 1047, and all produce sound output now (although the mic doesn't work, but plugging in a headset (with mic) gets me a mic and output, if needed).

[AceLan Kao (acelankao)]

This is an linux-firmware issue, it's been fixed in next linux-firmware update.
Currently, you can try copying origin firmware under /lib/firmware to make it work
   cd /lib/firmware/intel/sof
   sudo ln -s sof-cnl.ri sof-cfl.ri

[ 4.317419] sof-audio-pci 0000:00:1f.3: hda codecs found, mask 5
[ 4.317421] sof-audio-pci 0000:00:1f.3: using HDA machine driver skl_hda_dsp_generic now
[ 4.345698] sof-audio-pci 0000:00:1f.3: Direct firmware load for intel/sof/sof-cfl.ri failed with error -2
[ 4.345701] sof-audio-pci 0000:00:1f.3: error: request firmware intel/sof/sof-cfl.ri failed err: -2
[ 4.345702] sof-audio-pci 0000:00:1f.3: error: failed to load DSP firmware -2
[ 4.346015] sof-audio-pci 0000:00:1f.3: Dropping the link to 0000:00:02.0
[ 4.346021] sof-audio-pci 0000:00:1f.3: error: sof_probe_work failed err: -2

[Kees (kees-vanveen)]

I've upgraded my Dell G3-3590 to Ubuntu 20.04 which also fixes the issue.

[Ozan HACIBEKIROGLU (ozan-haci)]

Thank you AceLan, after applying your command and reverting my /etc/modprobe.d/alsa-base.conf additions fixed the problem.

[Greg Stewart (snappawapa)]

This same bug affects me as well. It might of happened the last time I updated but hard to say (I didn't notice right away)

I have several sound card/devices; NVIDIA 1080 graphics card, intel, and a sound blaster, all of which are now gone. Running Ubuntu 20.04.2

[Paul Harvey (paulharvey)]

Same issue on a Dell Inspiron 7559

[Simon (simontipping21)]

Also effects me, system details as follows:

Fujitsu Lifebook AH531
Ubuntu 20.04.3 LTS
Gnome 3.36.8
Uname: 5.4.0-92-generic

LSPCI output:
00:1b.0 Audio device: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller (rev 05)
 Subsystem: Fujitsu Limited. 6 Series/C200 Series Chipset Family High Definition Audio Controller
 Flags: bus master, fast devsel, latency 0, IRQ 29
 Memory at f1600000 (64-bit, non-prefetchable) [size=16K]
 Capabilities: [50] Power Management version 2
 Capabilities: [60] MSI: Enable+ Count=1/1 Maskable- 64bit+
 Capabilities: [70] Express Root Complex Integrated Endpoint, MSI 00
 Capabilities: [100] Virtual Channel
 Capabilities: [130] Root Complex Link
 Kernel driver in use: snd_hda_intel
 Kernel modules: snd_hda_intel

"lsmod | grep snd_hda_intel" output:
snd_hda_intel 53248 3
snd_intel_dspcfg 28672 1 snd_hda_intel
snd_hda_codec 135168 4 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec_realtek
snd_hda_core 90112 5 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec,snd_hda_codec_realtek
snd_pcm 106496 5 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec,snd_hda_core
snd 90112 16 snd_hda_codec_generic,snd_seq,snd_seq_device,snd_hda_codec_hdmi,snd_hwdep,snd_hda_intel,snd_hda_codec,snd_hda_codec_realtek,snd_timer,snd_pcm,snd_rawmidi

Adding "options snd-hda-intel model=generic" to /etc/modprobe.d/alsa-base.conf has no effect.

Relevant lines from dmesg:

[ 33.257708] snd_hda_codec_generic hdaudioC0D0: autoconfig for Generic: line_outs=1 (0x14/0x0/0x0/0x0/0x0) type:speaker
[ 33.257711] snd_hda_codec_generic hdaudioC0D0: speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[ 33.257712] snd_hda_codec_generic hdaudioC0D0: hp_outs=1 (0x21/0x0/0x0/0x0/0x0)
[ 33.257713] snd_hda_codec_generic hdaudioC0D0: mono: mono_out=0x0
[ 33.257714] snd_hda_codec_generic hdaudioC0D0: inputs:
[ 33.257715] snd_hda_codec_generic hdaudioC0D0: Mic=0x18
[ 33.257716] snd_hda_codec_generic hdaudioC0D0: Internal Mic=0x12
[ 33.257717] snd_hda_codec_generic hdaudioC0D0: Aux=0x1d
[ 33.263410] snd_hda_codec_generic hdaudioC0D3: autoconfig for Generic: line_outs=0 (0x0/0x0/0x0/0x0/0x0) type:line
[ 33.263412] snd_hda_codec_generic hdaudioC0D3: speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[ 33.263414] snd_hda_codec_generic hdaudioC0D3: hp_outs=0 (0x0/0x0/0x0/0x0/0x0)
[ 33.263414] snd_hda_codec_generic hdaudioC0D3: mono: mono_out=0x0
[ 33.263415] snd_hda_codec_generic hdaudioC0D3: dig-out=0x5/0x0
[ 33.263416] snd_hda_codec_generic hdaudioC0D3: inputs:
[ 33.264590] input: HDA Intel PCH Mic as /devices/pci0000:00/0000:00:1b.0/sound/card0/input14
[ 33.264661] input: HDA Intel PCH Front Headphone as /devices/pci0000:00/0000:00:1b.0/sound/card0/input15
[ 33.264722] input: HDA Intel PCH HDMI as /devices/pci0000:00/0000:00:1b.0/sound/card0/input16

[Simon (simontipping21)]

As an update, I tried distro upgrade to see if newer mainstream kernel would have an impact. No effect, bug still remains:

Fujitsu Lifebook AH531
Ubuntu 21.04 LTS
Gnome 3.38.5
Uname: 5.11.0-44-generic