Can't login after computer locks on idle

Bug #1867735 reported by Danilo Alculete
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-shell (Ubuntu)
Incomplete
Undecided
Unassigned

Bug Description

After a leave my computer on idle and try to put my password to login the screen starts to blink whenever I click on the screen. The workaround I found is to click on the switch user button to log back in but some windows are closed on this process.
Also when the screen is locked I'm able to see the windows running on the user profile without unlocking

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: login 1:4.8.1-1ubuntu3
ProcVersionSignature: Ubuntu 5.4.0-18.22-generic 5.4.24
Uname: Linux 5.4.0-18-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu20
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Tue Mar 17 09:49:09 2020
InstallationDate: Installed on 2019-12-24 (83 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: shadow
UpgradeStatus: Upgraded to focal on 2020-03-15 (1 days ago)
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu20
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
DisplayManager: gdm3
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2019-12-24 (85 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
NonfreeKernelModules: nvidia_modeset nvidia
Package: gnome-shell 3.35.91-1ubuntu2
PackageArchitecture: amd64
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 5.4.0-18.22-generic 5.4.24
RelatedPackageVersions: mutter-common 3.35.91-1ubuntu1
Tags: focal
Uname: Linux 5.4.0-18-generic x86_64
UpgradeStatus: Upgraded to focal on 2020-03-15 (2 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu20
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
DisplayManager: gdm3
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2019-12-24 (85 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
NonfreeKernelModules: nvidia_modeset nvidia
Package: gnome-shell 3.35.91-1ubuntu2
PackageArchitecture: amd64
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 5.4.0-18.22-generic 5.4.24
RelatedPackageVersions: mutter-common 3.35.91-1ubuntu1
Tags: focal
Uname: Linux 5.4.0-18-generic x86_64
UpgradeStatus: Upgraded to focal on 2020-03-15 (2 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True

Revision history for this message
Danilo Alculete (alculete) wrote :
Revision history for this message
Alex Murray (alexmurray) wrote :

gnome-shell is responsible for the lock screen so reassigning to that

affects: shadow (Ubuntu) → gnome-shell (Ubuntu)
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Please:

1. Check /var/crash/ for any files and if found then follow the instructions at

   https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment

2. Run this command to send us more information about the machine:

   apport-collect 1867735

Changed in gnome-shell (Ubuntu):
status: New → Incomplete
Revision history for this message
Danilo Alculete (alculete) wrote : Dependencies.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Danilo Alculete (alculete) wrote : GsettingsChanges.txt

apport information

Revision history for this message
Danilo Alculete (alculete) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Danilo Alculete (alculete) wrote : ShellJournal.txt

apport information

Revision history for this message
Danilo Alculete (alculete) wrote : Dependencies.txt

apport information

description: updated
Revision history for this message
Danilo Alculete (alculete) wrote : GsettingsChanges.txt

apport information

Revision history for this message
Danilo Alculete (alculete) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Danilo Alculete (alculete) wrote : ShellJournal.txt

apport information

Revision history for this message
Danilo Alculete (alculete) wrote :

1. This is the new ID #1867967
2. Ran apport and had to give some permission

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Yes it appears you still have animations disabled so like bug 1867967 this seems to be a duplicate of bug 1866044. To workaround the issue please enable animations for now.

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