Persistent GNOME Application Platform update that won't install

Bug #1867490 reported by Logan Rosen
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-software (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

I've had a persistent available update in GNOME Software for a while now that doesn't actually install when I hit Update (although it doesn't have any obvious failures either). It's for GNOME Application Platform version 3.34. When I hit the Update button, it briefly changes to Installing and then goes back to showing as an update again.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: gnome-software 3.35.91-0ubuntu1
ProcVersionSignature: Ubuntu 5.4.0-14.17-generic 5.4.18
Uname: Linux 5.4.0-14-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu20
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Sat Mar 14 21:34:13 2020
ExecutablePath: /usr/bin/gnome-software
InstallationDate: Installed on 2020-02-14 (29 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
InstalledPlugins:
 gnome-software-plugin-flatpak 3.35.91-0ubuntu1
 gnome-software-plugin-snap 3.35.91-0ubuntu1
ProcEnviron:
 PATH=(custom, user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/usr/bin/fish
SourcePackage: gnome-software
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Logan Rosen (logan) wrote :
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for your bug report, could you get a log after trigger the issue
$ journalctl -b 0
and add it to the bug report?

Changed in gnome-software (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for gnome-software (Ubuntu) because there has been no activity for 60 days.]

Changed in gnome-software (Ubuntu):
status: Incomplete → Expired
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