[Dell Vostro 5590] PCI/internal sound card not detected

[Zbigniew Sznajder]

Problem with detecting audio input/output device.
Device: Dell Vostro 5590

Tested earlier also on Ubuntu 18.04 and 19.10.
On older systems with some configurations output device was working, but I never succeeded making build-in microphone to work (be properly detected).

On current Ubuntu 20.04 (14.03.2020) both input and output audio devices are not visible at all.

Devices are work without any issues on Windows 10 originally installed on the device.

Let me know if I can provide any additional information that will help solving the issue.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-14.17-generic 5.4.18
Uname: Linux 5.4.0-14-generic x86_64
ApportVersion: 2.20.11-0ubuntu20
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CurrentDesktop: ubuntu:GNOME
Date: Sat Mar 14 23:45:55 2020
InstallationDate: Installed on 2020-03-14 (0 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Alpha amd64 (20200309)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Title: PCI/internal sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/25/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.4.0
dmi.board.name: 051P23
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.4.0:bd11/25/2019:svnDellInc.:pnVostro5590:pvr:rvnDellInc.:rn051P23:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Vostro
dmi.product.name: Vostro 5590
dmi.product.sku: 095A
dmi.sys.vendor: Dell Inc.

[Zbigniew Sznajder (z-sznajder)]

Added "sudo lspci -k -vvv" output

[Hui Wang (hui.wang)]

enabled the -proposed. Then install the latest kernel (maybe 5.4.0-18), latest linux-firmware and latest pulseaudio, then install alsa-ucm-conf manually, reboot.

your audio should work, if not please upload the dmesg.

thx.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Zbigniew Sznajder (z-sznajder)]

linux-image-generic is already the newest version (5.4.0.18.22).
pulseaudio is already the newest version (1:13.99.1-1ubuntu1).
linux-firmware is already the newest version (1.186).
alsa-ucm-conf is already the newest version (1.2.2-1).

uname -a
Linux Vostro-5590 5.4.0-18-generic #22-Ubuntu SMP Sat Mar 7 18:13:06 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux

But audio is still not working
dmesg shows this error:

[ 4.126575] sof-audio-pci 0000:00:1f.3: Direct firmware load for intel/sof/sof-cml.ri failed with error -2
[ 4.126578] sof-audio-pci 0000:00:1f.3: error: request firmware intel/sof/sof-cml.ri failed err: -2
[ 4.126579] sof-audio-pci 0000:00:1f.3: error: failed to load DSP firmware -2
[ 4.126847] sof-audio-pci 0000:00:1f.3: error: sof_probe_work failed err: -2

I'm attaching complete dmesg output

Thanks

[Hui Wang (hui.wang)]

The sof-firmware was just merged to linux-firmware last week, maybe it needs to wait for a couple of more days.

[Zbigniew Sznajder (z-sznajder)]

Ok, I will check this once more in a few days.
Thanks for your support. :)

[Gabriel Miranda (gabriel8fm)]

I have the same problem with Dell G3-3590-A20P after upgraded kernel to 5.3.0-42.

Does anyone have updates about this?

[Gabriel Miranda (gabriel8fm)]

I installed kernel 5.3.0-050300 and sound and microphone works fine:

Linux G3-3590 5.3.0-050300-generic #201909152230 SMP Sun Sep 15 22:32:54 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux

I'm using Ubuntu 18.04.04 on Dell G3 3590-A20P.

[Hui Wang (hui.wang)]

The kernel 5.3.0-43 is in the -proposed, please use this kernel instead of -42 kernel.

[Zbigniew Sznajder (z-sznajder)]

Problem solved. After upgrading linux-firmware to version 1.187 both input and output work as expected.
Thanks a lot.

[Zbigniew Sznajder (z-sznajder)]

btw. I'm using Ubuntu 20.04 with kernel 5.4.0-18-generic

[Marcus Tomlinson (marcustomlinson)]

Thanks for the update Zbigniew.

[Zbigniew Sznajder (z-sznajder)]

Ubuntu 19.10 with kernel 5.3.0-43-generic works as well

WiFi interface is not detected but it is an other issue

Thanks once more

[m3ta-x (ubuntu-addict)]

I have the same problem, even with 5.3.0-46-generic #38~18.04.1-Ubuntu.
Any idea ?

[Hui Wang (hui.wang)]

@m3ta-x,

Please upload your dmesg.

[Suraj (electron0zero)]

facing same issues on Dell Inspiron 7591, attaching logs and other details

~[] $ lspci -v | grep -i audio
00:1f.3 Multimedia audio controller: Intel Corporation Cannon Lake PCH cAVS (rev 10)
 Kernel driver in use: sof-audio-pci

~[] $ dmesg | grep -i sof-audio-pci
[ 9.503408] sof-audio-pci 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if info 0x040100
[ 9.512591] sof-audio-pci 0000:00:1f.3: Digital mics found on Skylake+ platform, using SOF driver
[ 9.512603] sof-audio-pci 0000:00:1f.3: enabling device (0000 -> 0002)
[ 9.524230] sof-audio-pci 0000:00:1f.3: warning: No matching ASoC machine driver found
[ 9.524238] sof-audio-pci 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if 0x040100
[ 9.524394] sof-audio-pci 0000:00:1f.3: use msi interrupt mode
[ 9.532644] sof-audio-pci 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ 9.536778] sof-audio-pci 0000:00:1f.3: hda codecs found, mask 5
[ 9.536779] sof-audio-pci 0000:00:1f.3: using HDA machine driver skl_hda_dsp_generic now
[ 9.560182] sof-audio-pci 0000:00:1f.3: Direct firmware load for intel/sof/sof-cfl.ri failed with error -2
[ 9.560184] sof-audio-pci 0000:00:1f.3: error: request firmware intel/sof/sof-cfl.ri failed err: -2
[ 9.560185] sof-audio-pci 0000:00:1f.3: error: failed to load DSP firmware -2
[ 9.563608] sof-audio-pci 0000:00:1f.3: error: sof_probe_work failed err: -2

~[] $ uname -a
Linux inspiron-7591 5.3.0-53-generic #47~18.04.1-Ubuntu SMP Thu May 7 13:10:50 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux

~[] $ aplay --list-devices
aplay: device_list:270: no soundcards found...

~[] $ lshw | grep -i audio
WARNING: you should run this program as super-user.
             description: Multimedia audio controller
             configuration: driver=sof-audio-pci latency=32
WARNING: output may be incomplete or inaccurate, you should run this program as super-user.

please let me know if you need more details :)

[Daniel van Vugt (vanvugt)]

This bug is closed. Please open a new bug by running:

  ubuntu-bug linux

[Daniel van Vugt (vanvugt)]

Although you seem to be using Ubuntu 18.04 which does not have this fix. Please install Ubuntu 20.04 instead.