RT3290 Wireless 802.11n 1T/1R PCIe [1814:3290] wifi service stops periodically

Bug #1864505 reported by Justin Hall
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

I reported this previously, although the bug is different this time; previously I could restart the service effectively with "sudo service network-manager restart", however this time I have to turn on airplane mode and then turn it off again on my laptop in order to get Wi-Fi working again.

Sometime after my original logging of the bug, the intermittent service failure stopped. Unfortunately I did not keep track of which update the problem disappeared after.

For months the service was rock-solid without any failures, until the update last week 18/Feb/2020 and since then I've had to restart the service multiple times daily, very much the same as when I originally logged the bug.

Not sure if I should attach more info and what? Thanks

original bug post: https://bugs.launchpad.net/ubuntu/+source/network-manager/+bug/1822587

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: network-manager 1.20.4-2ubuntu2.2
ProcVersionSignature: Ubuntu 5.3.0-40.32-generic 5.3.18
Uname: Linux 5.3.0-40-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Mon Feb 24 17:58:37 2020
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
InstallationDate: Installed on 2016-07-30 (1304 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
IpRoute:
 default via 192.168.8.1 dev wlp3s0f0 proto dhcp metric 600
 169.254.0.0/16 dev wlp3s0f0 scope link metric 1000
 192.168.8.0/24 dev wlp3s0f0 proto kernel scope link src 192.168.8.104 metric 600
ProcEnviron:
 LANGUAGE=en_ZA:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_ZA.UTF-8
 SHELL=/bin/bash
SourcePackage: network-manager
UpgradeStatus: Upgraded to eoan on 2019-10-26 (120 days ago)
nmcli-dev:
 DEVICE TYPE STATE IP4-CONNECTIVITY IP6-CONNECTIVITY DBUS-PATH CONNECTION CON-UUID CON-PATH
 wlp3s0f0 wifi connected full limited /org/freedesktop/NetworkManager/Devices/3 HUAWEI-B315-D7CD 01a82e09-44b7-4509-af07-4bf05f76759a /org/freedesktop/NetworkManager/ActiveConnection/2
 enp2s0f1 ethernet unavailable none none /org/freedesktop/NetworkManager/Devices/2 -- -- --
 lo loopback unmanaged unknown unknown /org/freedesktop/NetworkManager/Devices/1 -- -- --
nmcli-nm:
 RUNNING VERSION STATE STARTUP CONNECTIVITY NETWORKING WIFI-HW WIFI WWAN-HW WWAN
 running 1.20.4 connected started full enabled enabled enabled enabled enabled
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8.6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: justin 2184 F.... pulseaudio
 /dev/snd/controlC0: justin 2184 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.10
HibernationDevice: RESUME=UUID=c4e464fc-56d9-45b5-ae86-0395f688169a
InstallationDate: Installed on 2016-07-30 (1340 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
MachineType: ASUSTeK COMPUTER INC. X550LA
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-42-generic root=UUID=cb095263-d212-4d82-8838-adb6b2404e49 ro
ProcVersionSignature: Ubuntu 5.3.0-42.34-generic 5.3.18
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-42-generic N/A
 linux-backports-modules-5.3.0-42-generic N/A
 linux-firmware 1.183.4
Tags: eoan
Uname: Linux 5.3.0-42-generic x86_64
UpgradeStatus: Upgraded to eoan on 2019-10-26 (156 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/30/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X550LA.303
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X550LA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550LA.303:bd09/30/2013:svnASUSTeKCOMPUTERINC.:pnX550LA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550LA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: X
dmi.product.name: X550LA
dmi.product.sku: ASUS-NotebookSKU
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
Justin Hall (wavecycle) wrote :
Paul White (paulw2u)
affects: ubuntu → network-manager (Ubuntu)
affects: network-manager (Ubuntu) → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1864505

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Justin Hall (wavecycle) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Justin Hall (wavecycle) wrote : CRDA.txt

apport information

Revision history for this message
Justin Hall (wavecycle) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Justin Hall (wavecycle) wrote : IwConfig.txt

apport information

Revision history for this message
Justin Hall (wavecycle) wrote : Lspci.txt

apport information

Revision history for this message
Justin Hall (wavecycle) wrote : Lsusb.txt

apport information

Revision history for this message
Justin Hall (wavecycle) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Justin Hall (wavecycle) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Justin Hall (wavecycle) wrote : ProcEnviron.txt

apport information

Revision history for this message
Justin Hall (wavecycle) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Justin Hall (wavecycle) wrote : ProcModules.txt

apport information

Revision history for this message
Justin Hall (wavecycle) wrote : PulseList.txt

apport information

Revision history for this message
Justin Hall (wavecycle) wrote : RfKill.txt

apport information

Revision history for this message
Justin Hall (wavecycle) wrote : UdevDb.txt

apport information

Revision history for this message
Justin Hall (wavecycle) wrote : WifiSyslog.txt

apport information

Paul White (paulw2u)
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
You-Sheng Yang (vicamo)
summary: - wifi service stops periodically
+ RT3290 Wireless 802.11n 1T/1R PCIe [1814:3290] wifi service stops
+ periodically
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