Xorg freeze

Bug #1860720 reported by krishna Singh
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu
Expired
Undecided
Unassigned

Bug Description

whenever I open my laptop after closing the lid, it gets freeze for a few minutes after some time I can see the lock screen and able to log in. when I don't close my lid just lock my laptop It's work completely fine. I think is an issue of susped- resume.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7.1
ProcVersionSignature: Ubuntu 5.3.0-26.28~18.04.1-generic 5.3.13
Uname: Linux 5.3.0-26-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.gpus.0000.01.00.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/0000:01:00.0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 440.44 Sun Dec 8 03:38:56 UTC 2019
 GCC version: gcc version 7.4.0 (Ubuntu 7.4.0-1ubuntu1~18.04.1)
ApportVersion: 2.20.9-0ubuntu7.9
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Thu Jan 23 16:57:06 2020
DistUpgraded: Fresh install
DistroCodename: bionic
DistroVariant: ubuntu
GpuHangFrequency: Continuously
GpuHangReproducibility: Occurs more often under certain circumstances
GpuHangStarted: Immediately after installing this version of Ubuntu
GraphicsCard:
 Intel Corporation Device [8086:3e9b] (prog-if 00 [VGA controller])
   Subsystem: Acer Incorporated [ALI] Device [1025:1343]
 NVIDIA Corporation Device [10de:2191] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: Acer Incorporated [ALI] Device [1025:1343]
InstallationDate: Installed on 2020-01-17 (5 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
MachineType: Acer Predator PH315-52
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-26-generic root=UUID=17b8f9c5-43c8-4757-a350-4a52d917434d ro nouveau.modeset=0 quiet splash vt.handoff=1
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/15/2019
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.02
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Covini_CFS
dmi.board.vendor: CFL
dmi.board.version: V1.02
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.02:bd04/15/2019:svnAcer:pnPredatorPH315-52:pvrV1.02:rvnCFL:rnCovini_CFS:rvrV1.02:cvnAcer:ct10:cvrChassisVersion:
dmi.product.family: Predator Helios 300
dmi.product.name: Predator PH315-52
dmi.product.sku: 0000000000000000
dmi.product.version: V1.02
dmi.sys.vendor: Acer
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.99-1ubuntu1~18.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 19.2.1-1ubuntu1~18.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx 19.2.1-1ubuntu1~18.04.1
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A

Revision history for this message
krishna Singh (krishnalife31) wrote :
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thanks for the bug report.

It would be easiest for us to identify the cause of this problem if we had a clean log covering just the period of time when it happened. To do that please:

1. Reboot the machine.

2. Reproduce the bug and do nothing else.

3. Immediately run these commands:

   dmesg > dmesg.txt
   journalctl -b0 > journal.txt

4. Attach the above two text files to this bug.

tags: added: suspend-resume
affects: xorg (Ubuntu) → ubuntu
Changed in ubuntu:
status: New → Incomplete
tags: added: nvidia
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for Ubuntu because there has been no activity for 60 days.]

Changed in ubuntu:
status: Incomplete → Expired
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