Screen goes dark when Laptop is lifted up from desk

Bug #1860195 reported by Meir Levi
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

This problem had happened twice n past two weeks.

Normally, I place the laptop on my laps (with legs on the desk).
Occasionally I set it on my desk for a few minutes to do other chores. Then the screen goes dark after I pick it up.

Only Hard restart works.

thanks

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: linux-image-5.3.0-28-generic 5.3.0-28.30
ProcVersionSignature: Ubuntu 5.3.0-28.30-generic 5.3.13
Uname: Linux 5.3.0-28-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: user-meir 1355 F.... pulseaudio
 /dev/snd/controlC0: user-meir 1355 F.... pulseaudio
CurrentDesktop: X-Cinnamon
Date: Fri Jan 17 17:33:41 2020
InstallationDate: Installed on 2019-10-18 (91 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
MachineType: Dell Inc. Inspiron 3180
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-28-generic root=UUID=8b17e198-3430-4a53-9e4a-1da7d792458b ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-28-generic N/A
 linux-backports-modules-5.3.0-28-generic N/A
 linux-firmware 1.183.3
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
WifiSyslog:

dmi.bios.date: 03/09/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.3.0
dmi.board.name: 0918N8
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 1.3.0
dmi.modalias: dmi:bvnDellInc.:bvr1.3.0:bd03/09/2018:svnDellInc.:pnInspiron3180:pvr1.3.0:rvnDellInc.:rn0918N8:rvrA00:cvnDellInc.:ct10:cvr1.3.0:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 3180
dmi.product.sku: 087E
dmi.product.version: 1.3.0
dmi.sys.vendor: Dell Inc.

Revision history for this message
Meir Levi (ubuntu-meir) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Sounds like a hardware issue, since this laptop doesn't have any motion sensor.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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