normal usage then all apps stopped working

Bug #1860115 reported by pleabargain
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-shell (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

I was browsing on chrome and firefox

then I saw chrome extensions crashed
then firefox crashed
then 2 other background apps crashed

desktop still functioned

I ran
apport-bug gnome-shell
and now I'm here.

lsb_release -rd
Description: Ubuntu 19.10
Release: 19.10

apt-cache policy gnome-shell
gnome-shell:
  Installed: 3.34.1+git20191024-1ubuntu1~19.10.1
  Candidate: 3.34.1+git20191024-1ubuntu1~19.10.1
  Version table:
 *** 3.34.1+git20191024-1ubuntu1~19.10.1 500
        500 http://us.archive.ubuntu.com/ubuntu eoan-updates/main amd64 Packages
        100 /var/lib/dpkg/status
     3.34.1-1ubuntu1 500
        500 http://us.archive.ubuntu.com/ubuntu eoan/main amd64 Packages

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: gnome-shell 3.34.1+git20191024-1ubuntu1~19.10.1
ProcVersionSignature: Ubuntu 5.3.0-26.28-generic 5.3.13
Uname: Linux 5.3.0-26-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Fri Jan 17 13:48:11 2020
DisplayManager: gdm3
InstallationDate: Installed on 2015-08-23 (1607 days ago)
InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
RelatedPackageVersions: mutter-common 3.34.1+git20191107-1ubuntu1~19.10.1
SourcePackage: gnome-shell
UpgradeStatus: Upgraded to eoan on 2019-10-23 (86 days ago)

Revision history for this message
pleabargain (dennisgdaniels) wrote :
Revision history for this message
Ahmed Shams (ashams) wrote :

Hello Dennis,
Were you able to reproduce that issue? If so, can you mention the steps?
Thanks

Changed in gnome-shell (Ubuntu):
status: New → Incomplete
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for gnome-shell (Ubuntu) because there has been no activity for 60 days.]

Changed in gnome-shell (Ubuntu):
status: Incomplete → Expired
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