package libreoffice-help-common 1:6.3.3-0ubuntu0.19.10.1 failed to install/upgrade: unable to open '/usr/share/libreoffice/help/paginathing.js.dpkg-new': Operation not permitted

[Campbell Boyd]

error occurredrunning software updates.

ProblemType: Package
DistroRelease: Ubuntu 19.10
Package: libreoffice-help-common 1:6.3.3-0ubuntu0.19.10.1
ProcVersionSignature: Ubuntu 5.3.0-26.28-generic 5.3.13
Uname: Linux 5.3.0-26-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
Date: Wed Jan 15 09:22:41 2020
DuplicateSignature:
 package:libreoffice-help-common:1:6.3.3-0ubuntu0.19.10.1
 Unpacking libreoffice-help-en-us (1:6.3.4-0ubuntu0.19.10.1) over (1:6.3.3-0ubuntu0.19.10.1) ...
 dpkg: error processing archive /tmp/apt-dpkg-install-ZDNYOn/29-libreoffice-help-en-us_1%3a6.3.4-0ubuntu0.19.10.1_all.deb (--unpack):
  unable to open '/usr/share/libreoffice/help/en-US/text/swriter/main0214.html.dpkg-new': Operation not permitted
ErrorMessage: unable to open '/usr/share/libreoffice/help/paginathing.js.dpkg-new': Operation not permitted
InstallationDate: Installed on 2019-08-21 (147 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
PackageArchitecture: all
Python3Details: /usr/bin/python3.7, Python 3.7.5, python3-minimal, 3.7.5-1
PythonDetails: /usr/bin/python2.7, Python 2.7.17, python-minimal, 2.7.17-1
RelatedPackageVersions:
 dpkg 1.19.7ubuntu2
 apt 1.9.4
SourcePackage: libreoffice
Title: package libreoffice-help-common 1:6.3.3-0ubuntu0.19.10.1 failed to install/upgrade: unable to open '/usr/share/libreoffice/help/paginathing.js.dpkg-new': Operation not permitted
UpgradeStatus: Upgraded to eoan on 2019-11-04 (71 days ago)

[Marcus Tomlinson (marcustomlinson)]

I'd like to first rule out that this is not a duplicate of the following bug:

https://bugs.launchpad.net/ubuntu/+source/dpkg/+bug/1685984

Do you have Sophos AV installed? If so, please try disabling it temporarily and retry the update:

/opt/sophos-av/bin/savdctl disable

[Campbell Boyd (campbell-boyd-gmail)]

This fixed the problem and software is now up to date. Thanks.