Chip Realtek ALC1220 not working properly
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
The problem it is that the new ASUS motherboard doesn't works properly, the audio not sounds through the speakers how it shall.
On "alsamixer" it shows that the card it is a "HDA Intel PCH" and the Chip "Realtek ALC1220"
I read recently that this chip had some problems on users and my question is if there is any solution that you could know.
It's now tested on Ubuntu 19.10; Kernel 5.3.26 (by the moment the S.O. doesn't upgrade the kernels to 5.4 or 5.5, and doesn't seems good idea make it manually)
The PC configuration it is a monitor connected via hdmi and Speakers "2.1" with power via usb, and output on the second cable from this subwoofer. The result it is the sound being hear from left-speaker only and quite bad.
Regards, I left you some extra information below:
*-core
descripción: Placa base
producto: PRIME Z390-A
fabricante: ASUSTeK COMPUTER INC.
id físico: 0
versión: Rev 1.xx
serie: 190755509801753
ranura: Default string
*-firmware
id físico: 0
versión: 1401
date: 11/26/2019
tamaño: 64KiB
*-memory
id físico: 4b
ranura: Placa de sistema o placa base
tamaño: 16GiB
*-bank:0
id físico: 0
*-bank:1
id físico: 1
serie: 00000000
reloj: 3200MHz (0.3ns)
*-bank:2
id físico: 2
*-bank:3
id físico: 3
serie: 00000000
reloj: 3200MHz (0.3ns)
*-cache:0
id físico: 56
ranura: L1 Cache
tamaño: 256KiB
*-cache:1
id físico: 57
ranura: L2 Cache
tamaño: 1MiB
*-cache:2
id físico: 58
ranura: L3 Cache
tamaño: 6MiB
*-cpu
producto: Intel(R) Core(TM) i3-9100F CPU @ 3.60GHz
id físico: 59
versión: Intel(R) Core(TM) i3-9100F CPU @ 3.60GHz
serie: To Be Filled By O.E.M.
ranura: LGA1151
tamaño: 4087MHz
anchura: 64 bits
reloj: 100MHz
*-pci
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/
/dev/snd/pcmC0D0p: carlos 1409 F...m pulseaudio
/dev/snd/
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2020-01-10 (5 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
IwConfig:
lo no wireless extensions.
eno1 no wireless extensions.
MachineType: System manufacturer System Product Name
NonfreeKernelMo
Package: linux (not installed)
ProcEnviron:
TERM=xterm-
PATH=(custom, no user)
XDG_RUNTIME_
LANG=es_ES.UTF-8
SHELL=/bin/bash
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
RelatedPackageV
linux-
linux-
linux-firmware 1.183.3
RfKill:
Tags: eoan
Uname: Linux 5.3.0-26-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 11/26/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1401
dmi.board.
dmi.board.name: PRIME Z390-A
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: ASUS_MB_CNL
dmi.product.
dmi.sys.vendor: System manufacturer
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/
/dev/snd/pcmC0D0p: carlos 1409 F...m pulseaudio
/dev/snd/
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2020-01-10 (5 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
IwConfig:
lo no wireless extensions.
eno1 no wireless extensions.
MachineType: System manufacturer System Product Name
NonfreeKernelMo
Package: linux (not installed)
ProcEnviron:
TERM=xterm-
PATH=(custom, no user)
XDG_RUNTIME_
LANG=es_ES.UTF-8
SHELL=/bin/bash
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
RelatedPackageV
linux-
linux-
linux-firmware 1.183.3
RfKill:
Tags: eoan
Uname: Linux 5.3.0-26-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 11/26/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1401
dmi.board.
dmi.board.name: PRIME Z390-A
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: ASUS_MB_CNL
dmi.product.
dmi.sys.vendor: System manufacturer
Changed in linux (Ubuntu): | |
status: | Expired → Confirmed |
status: | Confirmed → Incomplete |
Changed in linux (Ubuntu): | |
status: | Incomplete → Confirmed |
This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1859688
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.