My wireless card crashes on 5.4.8-050408-generic kernel installed via Ukuu

Bug #1858366 reported by Alboroto
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux-firmware (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

lsb_release -rd
Description: Ubuntu 18.04.3 LTS
Release: 18.04

lspci -nnk | grep 0280 -A3
00:14.3 Network controller [0280]: Intel Corporation Wireless-AC 9560 [Jefferson Peak] [8086:a370] (rev 10)
 Subsystem: Bigfoot Networks, Inc. Device [1a56:1552]
 Kernel driver in use: iwlwifi
 Kernel modules: iwlwifi

dmesg | grep iwlwifi
[ 3.938222] iwlwifi 0000:00:14.3: enabling device (0000 -> 0002)
[ 3.947221] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-46.ucode failed with error -2
[ 3.947688] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-45.ucode failed with error -2
[ 3.949266] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-44.ucode failed with error -2
[ 3.949280] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-43.ucode failed with error -2
[ 3.949293] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-42.ucode failed with error -2
[ 3.949497] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-41.ucode failed with error -2
[ 3.949512] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-40.ucode failed with error -2
[ 3.949524] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-39.ucode failed with error -2
[ 3.949536] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-38.ucode failed with error -2
[ 3.949549] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-37.ucode failed with error -2
[ 3.949561] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-36.ucode failed with error -2
[ 3.949573] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-35.ucode failed with error -2
[ 3.956300] iwlwifi 0000:00:14.3: loaded firmware version 34.0.0 op_mode iwlmvm
[ 4.067040] iwlwifi 0000:00:14.3: Detected Killer (R) Wireless-AC 1550i Wireless Network Adapter (9560NGW), REV=0x318
[ 5.089016] iwlwifi 0000:00:14.3: Collecting data: trigger 15 fired.
[ 5.337038] iwlwifi 0000:00:14.3: Not valid error log pointer 0x00000000 for Init uCode
[ 5.337049] iwlwifi 0000:00:14.3: Fseq Registers:
[ 5.337058] iwlwifi 0000:00:14.3: 0x783B9DAA | FSEQ_ERROR_CODE
[ 5.337066] iwlwifi 0000:00:14.3: 0x00000000 | FSEQ_TOP_INIT_VERSION
[ 5.337075] iwlwifi 0000:00:14.3: 0x73F12AC7 | FSEQ_CNVIO_INIT_VERSION
[ 5.337083] iwlwifi 0000:00:14.3: 0x0000A384 | FSEQ_OTP_VERSION
[ 5.337091] iwlwifi 0000:00:14.3: 0x9FB95405 | FSEQ_TOP_CONTENT_VERSION
[ 5.337100] iwlwifi 0000:00:14.3: 0x6D10B63E | FSEQ_ALIVE_TOKEN
[ 5.337108] iwlwifi 0000:00:14.3: 0xD21A013F | FSEQ_CNVI_ID
[ 5.337115] iwlwifi 0000:00:14.3: 0x5FEE2C7B | FSEQ_CNVR_ID
[ 5.337125] iwlwifi 0000:00:14.3: 0x01000100 | CNVI_AUX_MISC_CHIP
[ 5.337135] iwlwifi 0000:00:14.3: 0x01300202 | CNVR_AUX_MISC_CHIP
[ 5.337146] iwlwifi 0000:00:14.3: 0x0000485B | CNVR_SCU_SD_REGS_SD_REG_DIG_DCDC_VTRIM
[ 5.337187] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVR_SCU_SD_REGS_SD_REG_ACTIVE_VDIG_MIRROR
[ 5.337253] iwlwifi 0000:00:14.3: SecBoot CPU1 Status: 0x3, CPU2 Status: 0x2458
[ 5.337253] iwlwifi 0000:00:14.3: Failed to start INIT ucode: -110
[ 5.337263] iwlwifi 0000:00:14.3: Firmware not running - cannot dump error
[ 5.349140] iwlwifi 0000:00:14.3: Failed to run INIT ucode: -110
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.9
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Dependencies:

DistroRelease: Ubuntu 18.04
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux-firmware 1.173.14 [modified: lib/firmware/iwlwifi-9000-pu-b0-jf-b0-34.ucode]
PackageArchitecture: all
Tags: bionic
Uname: Linux 5.4.8-050408-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dialout dip docker libvirt lpadmin plugdev sambashare sudo
_MarkForUpload: True

Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1858366/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
Paul White (paulw2u)
affects: ubuntu → linux (Ubuntu)
tags: added: bionic
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1858366

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
You-Sheng Yang (vicamo) wrote :

Hi, do you accidentally removed package linux-firmware?

affects: linux (Ubuntu) → linux-firmware (Ubuntu)
Revision history for this message
Alboroto (alborotogarcia) wrote : ProcCpuinfoMinimal.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Alboroto (alborotogarcia) wrote : ProcEnviron.txt

apport information

Revision history for this message
Alboroto (alborotogarcia) wrote :

Hi, no basically I've been upgrading the kernel lately, and all of a sudden my wifi card stopped working.

sudo apt install linux-firmware
Reading package lists... Done
Building dependency tree
Reading state information... Done
linux-firmware is already the newest version (1.173.14).
linux-firmware set to manually installed.

I've also signed my kernel using mokutil to try to bypass SecureBoot as shown on dmesg log but the problem still remains.

I've run the apport-collect command, thanks again.

Changed in linux-firmware (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
You-Sheng Yang (vicamo) wrote :

What's the output of `ls -a1 /lib/firmware/iwlwifi-9000-pu-b0-jf-b0-*.ucode`? It should contain following files, but your dmesg states "No such file or directory" for file rev >= 34.

  iwlwifi-9000-pu-b0-jf-b0-33.ucode
  iwlwifi-9000-pu-b0-jf-b0-34.ucode
  iwlwifi-9000-pu-b0-jf-b0-38.ucode
  iwlwifi-9000-pu-b0-jf-b0-41.ucode
  iwlwifi-9000-pu-b0-jf-b0-43.ucode
  iwlwifi-9000-pu-b0-jf-b0-46.ucode

Revision history for this message
Alboroto (alborotogarcia) wrote :

Yes, It is
ll /lib/firmware/ | grep iwl
-rw-r--r-- 1 root root 2677620 Jan 5 23:24 iwlwifi-9000-pu-b0-jf-b0-34.ucode

Apparently after 3/4 days it's working again, I've just updated one package (libc) from apt-get update since then and now it works.. now my dmesg log looks like

 dmesg |grep iwl
[ 3.844518] iwlwifi 0000:00:14.3: enabling device (0000 -> 0002)
[ 3.847291] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-46.ucode failed with error -2
[ 3.847375] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-45.ucode failed with error -2
[ 3.847487] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-44.ucode failed with error -2
[ 3.847494] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-43.ucode failed with error -2
[ 3.847502] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-42.ucode failed with error -2
[ 3.847704] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-41.ucode failed with error -2
[ 3.847718] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-40.ucode failed with error -2
[ 3.847730] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-39.ucode failed with error -2
[ 3.847741] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-38.ucode failed with error -2
[ 3.847754] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-37.ucode failed with error -2
[ 3.847768] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-36.ucode failed with error -2
[ 3.847788] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-35.ucode failed with error -2
[ 3.852422] iwlwifi 0000:00:14.3: loaded firmware version 34.0.0 op_mode iwlmvm
[ 3.879331] iwlwifi 0000:00:14.3: Detected Killer (R) Wireless-AC 1550i Wireless Network Adapter (9560NGW), REV=0x318
[ 3.938249] iwlwifi 0000:00:14.3: base HW address: 0c:54:15:43:cc:72
[ 4.004536] ieee80211 phy0: Selected rate control algorithm 'iwl-mvm-rs'
[ 4.186001] iwlwifi 0000:00:14.3 wlo1: renamed from wlan0
[ 5.746134] iwlwifi 0000:00:14.3: BIOS contains WGDS but no WRDS

This is kind of weird...

I noticed weeks ago, that from time to time it started to fail, probably due to the heat?

Revision history for this message
You-Sheng Yang (vicamo) wrote :

I mean you should have all the files I listed, not just one. Normally it should load "iwlwifi-9000-pu-b0-jf-b0-46.ucode" instead of "iwlwifi-9000-pu-b0-jf-b0-34.ucode".

Changed in linux-firmware (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux-firmware (Ubuntu) because there has been no activity for 60 days.]

Changed in linux-firmware (Ubuntu):
status: Incomplete → Expired
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