Ubuntu
linux package

Touchpad doesn't work

Bug #1857632 reported by Tarun on 2019-12-26

This bug report is a duplicate of: Bug #1854798: Synaptics s3203 touchpad not working after update to kernel 4.15.0-72-generic. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Incomplete	Undecided	Unassigned

Bug Description

My touchpad was working until a few days ago.

Note:
1. I have not updated my os/kernel in the last few days.
2. The touchpad seems to work fine on Windows.

List of recognized devices -
I: Bus=0019 Vendor=0000 Product=0005 Version=0000
N: Name="Lid Switch"
P: Phys=PNP0C0D/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0D:00/input/input0
U: Uniq=
H: Handlers=event0
B: PROP=0
B: EV=21
B: SW=1

I: Bus=0019 Vendor=0000 Product=0001 Version=0000
N: Name="Power Button"
P: Phys=PNP0C0C/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0C:00/input/input1
U: Uniq=
H: Handlers=kbd event1
B: PROP=0
B: EV=3
B: KEY=10000000000000 0

I: Bus=0019 Vendor=0000 Product=0003 Version=0000
N: Name="Sleep Button"
P: Phys=PNP0C0E/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0E:00/input/input2
U: Uniq=
H: Handlers=kbd event2
B: PROP=0
B: EV=3
B: KEY=4000 0 0

I: Bus=0019 Vendor=0000 Product=0001 Version=0000
N: Name="Power Button"
P: Phys=LNXPWRBN/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXPWRBN:00/input/input3
U: Uniq=
H: Handlers=kbd event3
B: PROP=0
B: EV=3
B: KEY=10000000000000 0

I: Bus=0011 Vendor=0001 Product=0001 Version=ab41
N: Name="AT Translated Set 2 keyboard"
P: Phys=isa0060/serio0/input0
S: Sysfs=/devices/platform/i8042/serio0/input/input4
U: Uniq=
H: Handlers=sysrq kbd event4 leds
B: PROP=0
B: EV=120013
B: KEY=1100f02902000 8380307cf910f001 feffffdfffefffff fffffffffffffffe
B: MSC=10
B: LED=7

I: Bus=0019 Vendor=0000 Product=0006 Version=0000
N: Name="Video Bus"
P: Phys=LNXVIDEO/video/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0A08:00/LNXVIDEO:00/input/input9
U: Uniq=
H: Handlers=kbd event8
B: PROP=0
B: EV=3
B: KEY=3e000b00000000 0 0 0

I: Bus=0019 Vendor=0000 Product=0000 Version=0000
N: Name="Intel HID events"
P: Phys=
S: Sysfs=/devices/platform/INT33D5:00/input/input10
U: Uniq=
H: Handlers=rfkill kbd event9
B: PROP=0
B: EV=13
B: KEY=81000300000000 5000004000 1e294000000020 0
B: MSC=10

I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel PCH Headphone Mic"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:1f.3/sound/card0/input11
U: Uniq=
H: Handlers=event10
B: PROP=0
B: EV=21
B: SW=4

I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel PCH HDMI/DP,pcm=3"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:1f.3/sound/card0/input12
U: Uniq=
H: Handlers=event11
B: PROP=0
B: EV=21
B: SW=140

I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel PCH HDMI/DP,pcm=7"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:1f.3/sound/card0/input13
U: Uniq=
H: Handlers=event12
B: PROP=0
B: EV=21
B: SW=140

I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel PCH HDMI/DP,pcm=8"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:1f.3/sound/card0/input14
U: Uniq=
H: Handlers=event13
B: PROP=0
B: EV=21
B: SW=140

I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel PCH HDMI/DP,pcm=9"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:1f.3/sound/card0/input15
U: Uniq=
H: Handlers=event14
B: PROP=0
B: EV=21
B: SW=140

I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel PCH HDMI/DP,pcm=10"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:1f.3/sound/card0/input16
U: Uniq=
H: Handlers=event15
B: PROP=0
B: EV=21
B: SW=140

I: Bus=0003 Vendor=1bcf Product=28c0 Version=5177
N: Name="Integrated_Webcam_HD: Integrate"
P: Phys=usb-0000:00:14.0-5/button
S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb1/1-5/1-5:1.0/input/input17
U: Uniq=
H: Handlers=kbd event16
B: PROP=0
B: EV=3
B: KEY=100000 0 0 0

I: Bus=0019 Vendor=0000 Product=0000 Version=0000
N: Name="Dell WMI hotkeys"
P: Phys=
S: Sysfs=/devices/platform/PNP0C14:00/wmi_bus/wmi_bus-PNP0C14:00/9DBB5994-A997-11DA-B012-B622A1EF5492/input/input18
U: Uniq=
H: Handlers=rfkill kbd event17
B: PROP=0
B: EV=13
B: KEY=800000000000 0 0 101500b00000c00 200300000 e000000000000 0
B: MSC=10

I: Bus=0003 Vendor=046d Product=c535 Version=0111
N: Name="Logitech Dell Wireless Mouse WM123"
P: Phys=usb-0000:00:14.0-1/input0
S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb1/1-1/1-1:1.0/0003:046D:C535.0004/input/input22
U: Uniq=
H: Handlers=mouse0 event5
B: PROP=0
B: EV=17
B: KEY=ffff0000 0 0 0 0
B: REL=143
B: MSC=10

I: Bus=0003 Vendor=046d Product=c535 Version=0111
N: Name="Logitech Dell Wireless Mouse WM123"
P: Phys=usb-0000:00:14.0-1/input1
S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb1/1-1/1-1:1.1/0003:046D:C535.0005/input/input23
U: Uniq=
H: Handlers=kbd event6
B: PROP=0
B: EV=1f
B: KEY=300ff 0 0 483ffff17aff32d bf54444600000000 1 130ff38b17c000 677bfad9415fed 9ed68000004400 10000002
B: REL=40
B: ABS=100000000
B: MSC=10

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-image-4.15.0-72-generic 4.15.0-72.81
ProcVersionSignature: Ubuntu 4.15.0-72.81-generic 4.15.18
Uname: Linux 4.15.0-72-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.9
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: tarun 2177 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Thu Dec 26 23:05:00 2019
HibernationDevice: RESUME=UUID=90b6002e-738c-4ef6-9d4e-d1decbcaf078
InstallationDate: Installed on 2017-08-21 (856 days ago)
InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2)
MachineType: Dell Inc. Inspiron 15-3567
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-72-generic root=UUID=df0b6e0d-70bf-475b-b3c1-b69f023a69f9 ro i8042.reset quiet splash vt.handoff=1
RelatedPackageVersions:
linux-restricted-modules-4.15.0-72-generic N/A
linux-backports-modules-4.15.0-72-generic N/A
linux-firmware 1.173.12
SourcePackage: linux
UpgradeStatus: Upgraded to bionic on 2019-02-18 (311 days ago)
dmi.bios.date: 07/10/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.9.0
dmi.board.name: 05269N
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.9.0:bd07/10/2017:svnDellInc.:pnInspiron15-3567:pvr:rvnDellInc.:rn05269N:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 15-3567
dmi.sys.vendor: Dell Inc.

Tags:

Revision history for this message

Tarun (ubuntutarun123) wrote on 2019-12-26:

AlsaInfo.txt Edit (40.2 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (468 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (76.8 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.7 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (538 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (10.5 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (398 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (5.1 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.3 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (131 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.2 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (7.9 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (28.1 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (112 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (187.0 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (142.0 KiB, text/plain; charset="utf-8")

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2019-12-26: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Po-Hsu Lin (cypressyew) wrote on 2019-12-27:

Looks like a duplicate of bug 1854798,
can you boot to an older kernel and see if your touchpad works?
Thanks

Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Tarun (ubuntutarun123) wrote on 2019-12-27:

@cypressyew Thank you for linking the old report. I updated to a newer version of the kernel and it was resolved.

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