Apport icon did not appear in gnome even though it was running and displaying windows.

[Seija K.]

When I attempted to send a bug report for gnome-control-center via terminal, the Apport window appeared saying "Collecting information". However, the gnome side-dock did not display the apport logo at all, only the system monitor, systems-settings, and every other running program with windows being displayed.

I expected the Apport icon to appear on the side-dock. It never did, and I was unable to see the report or send it as a result, except by opening Notifications and clicking "Ubuntu is ready".

This issue occurred at around 11:54 AM, EDT, on December 15, 2019.

Description: Ubuntu 19.10
Release: 19.10

gnome-shell:
  Installed: 3.34.1+git20191024-1ubuntu1~19.10.1
  Candidate: 3.34.1+git20191024-1ubuntu1~19.10.1
  Version table:
 *** 3.34.1+git20191024-1ubuntu1~19.10.1 500
        500 http://us.archive.ubuntu.com/ubuntu eoan-updates/main amd64 Packages
        100 /var/lib/dpkg/status
     3.34.1-1ubuntu1 500
        500 http://us.archive.ubuntu.com/ubuntu eoan/main amd64 Packages

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: gnome-shell 3.34.1+git20191024-1ubuntu1~19.10.1
ProcVersionSignature: Ubuntu 5.3.0-24.26-generic 5.3.10
Uname: Linux 5.3.0-24-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
Date: Sun Dec 15 11:54:07 2019
DisplayManager: gdm3
GsettingsChanges:

InstallationDate: Installed on 2019-11-20 (24 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
RelatedPackageVersions: mutter-common 3.34.1+git20191107-1ubuntu1~19.10.1
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)
mtime.conffile..etc.apport.crashdb.conf: 2019-11-27T12:43:30.211160

[Sebastien Bacher (seb128)]

Thank you for your bug report. The screenshot shows no ubuntubug on screen?
Can you trigger the issue again or was it a one time thing?
Can you add your journalctl log from the session which had the issue?

[Launchpad Janitor (janitor)]

[Expired for gnome-shell-extension-ubuntu-dock (Ubuntu) because there has been no activity for 60 days.]