Print/Email from saved list fails or sends wrong data

Bug #1854986 reported by Michele Morgan
44
This bug affects 9 people
Affects Status Importance Assigned to Milestone
Evergreen
Won't Fix
High
Unassigned

Bug Description

Since release 3.2, patrons with saved lists have had the option to print or email one or more titles from their saved lists.

Though this works fine for titles that have been added to the Basket/Temporary List, we've discovered that the print and email functions do not work correctly for saved lists. The record IDs sent to print or email do not match those selected.

To reproduce this on a concerto system such as demo.evergreencatalog.com, login to the opac as any patron (username:99999376864, password:leona1234 as an example.

Perform a catalog search and select a few titles
Under Basket Actions, choose Add Basket to Saved List
Name the list and submit

Next, retrieve your saved list and under Actions for these items, choose Print title details.
The print dialog will pop up and the titles will display on the screen
Note that the displayed titles are not those that were chosen.

On our production system, most of the time when attempting this, we get this error:

Error printing record: BIBLIO_RECORD_ENTRY_NOT_FOUND / The requested biblio_record_entry was not found

Changed in evergreen:
status: New → Confirmed
Revision history for this message
Terran McCanna (tmccanna) wrote :

I've confirmed this bug with printing on our production 3.2.3 server and on our 3.4 test server.

When I try to email, I get a browser-side confirmation that my email has been queued for delivery, but it doesn't look like it's actually coming through.

tags: added: printing
Revision history for this message
Terran McCanna (tmccanna) wrote :

Marking as High since this directly affects patrons.

Changed in evergreen:
importance: Undecided → High
Revision history for this message
Michele Morgan (mmorgan) wrote :

Adding a note that when testing bug 1749475 on a test server, I was unable to reproduce this issue. So there's a good chance that when 1749475 is committed, it will fix this issue as well.

Revision history for this message
Andrea Neiman (aneiman) wrote :

I agree with Michele - I tested this in two stock 3.6 systems (one using TPAC and one using BOOPAC) and in both cases, items on a saved list displayed correctly in the print preview as well as email preview. I verified that the bib IDs were correct.

Accordingly, I'm marking this as won't fix.

Changed in evergreen:
status: Confirmed → Won't Fix
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