Installation stuck at 0%

[Clinton H]

1) Ubuntu 19.10
2) 3.30.6-2ubuntu10.19.10.0
3) I searched for "Pinta" in Unbuntu Software. I clicked the installation button, I expected it to install.
4) The install got stuck at 0% for several minutes. I was able to load a webpage, so my internet connection was good. I cancelled the installation of Pinta. Launch and Remove buttons appeared. If I click the launch button, nothing happens. Pinta is listed on the install screen. If I click the Remove button, I get a removal confirmation message. If I click the Remove button, there is a "Unable to remove Pinta" notification.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2019-10-28 (36 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
InstalledPlugins:
 gnome-software-plugin-flatpak N/A
 gnome-software-plugin-snap 3.30.6-2ubuntu10.19.10.0
Package: gnome-software 3.30.6-2ubuntu10.19.10.0
PackageArchitecture: amd64
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 5.3.0-23.25-generic 5.3.7
Tags: wayland-session eoan
Uname: Linux 5.3.0-23-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True

[Chris Guiver (guiverc)]

Thank you for taking the time to report this bug and helping to make Ubuntu better.

Please execute the following command only once, as it will automatically gather debugging information, in a terminal:

apport-collect 1854912

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

I would also suggest seeking support. You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org, or for more support options please look at https://discourse.ubuntu.com/t/community-support/709.

Problems could be using a out-of-date mirror (have you checked your mirror is up-to-date? https://launchpad.net/ubuntu/+archivemirrors), http/https ports are not being stopped by firewall/proxy, but ports used to download software are being actively stopped thus your issue. These are support issues, and not bugs. You may be using a university/corporate internet service which restricts certain traffic etc, no details of which have been provided. Please provide more details.

[Clinton H (49studebaker)]

If I do a "sudo apt remove pinta" in the terminal, I get a "Package 'pinta' is not installed, so not removed".

If I do a "sudo apt install pinta" in the terminal, I get the following pasted below.

The following additional packages will be installed:
  binfmt-support ca-certificates-mono cli-common gnome-icon-theme
  libgail-common libgail18 libgdiplus libglib2.0-cil libgtk2.0-0 libgtk2.0-bin
  libgtk2.0-cil libgtk2.0-common libmono-addins-gui0.2-cil
  libmono-addins0.2-cil libmono-btls-interface4.0-cil libmono-cairo4.0-cil
  libmono-corlib4.5-cil libmono-i18n-west4.0-cil libmono-i18n4.0-cil
  libmono-posix4.0-cil libmono-security4.0-cil libmono-sharpzip4.84-cil
  libmono-system-configuration4.0-cil libmono-system-core4.0-cil
  libmono-system-drawing4.0-cil libmono-system-numerics4.0-cil
  libmono-system-security4.0-cil libmono-system-xml4.0-cil
  libmono-system4.0-cil mono-4.0-gac mono-gac mono-runtime mono-runtime-common
  mono-runtime-sgen
Suggested packages:
  monodoc-gtk2.0-manual libmono-i18n4.0-all libgamin0
The following NEW packages will be installed:
  binfmt-support ca-certificates-mono cli-common gnome-icon-theme
  libgail-common libgail18 libgdiplus libglib2.0-cil libgtk2.0-0 libgtk2.0-bin
  libgtk2.0-cil libgtk2.0-common libmono-addins-gui0.2-cil
  libmono-addins0.2-cil libmono-btls-interface4.0-cil libmono-cairo4.0-cil
  libmono-corlib4.5-cil libmono-i18n-west4.0-cil libmono-i18n4.0-cil
  libmono-posix4.0-cil libmono-security4.0-cil libmono-sharpzip4.84-cil
  libmono-system-configuration4.0-cil libmono-system-core4.0-cil
  libmono-system-drawing4.0-cil libmono-system-numerics4.0-cil
  libmono-system-security4.0-cil libmono-system-xml4.0-cil
  libmono-system4.0-cil mono-4.0-gac mono-gac mono-runtime mono-runtime-common
  mono-runtime-sgen pinta
0 upgraded, 35 newly installed, 0 to remove and 34 not upgraded.
Need to get 16.3 MB/20.0 MB of archives.
After this operation, 53.7 MB of additional disk space will be used.
Do you want to continue? [Y/n]

If I remember correctly, Ubuntu Software listed the install size of Pinta at around 650kb. The terminal apt install shows the size as 16.3MB. My internet connection is 64K. Maybe my slow internet connection is the reason the install does not work in Ubuntu Software Center?

[Clinton H (49studebaker)]

apport information

[Clinton H (49studebaker)]

apport information

[Clinton H (49studebaker)]

Problems could be using a out-of-date mirror (have you checked your mirror is up-to-date?

I am using the default "Software and Update" repository settings. No mirrors.

http/https ports are not being stopped by firewall/proxy, but ports used to download software are being actively stopped thus your issue.

I enabled UFW. I was able to download and install the Gnome extensions "cpufreq" and "NetSpeed". I can download software using APT in the terminal. If I open Ubuntu Software, I get the following message:

"Unable to download firmware updates from "fwupd": failed to download https://cdn.fwupd.org/downloads/firmware.xml.gz: Cannot connect to the destination."

These are support issues, and not bugs. You may be using a university/corporate internet service which restricts certain traffic etc, no details of which have been provided. Please provide more details.

I am using regular home internet.

[Clinton H (49studebaker)]

I was able to successfully install Pinta from the terminal.

[Chris Guiver (guiverc)]

Thank you for reporting this bug to Ubuntu.

Ubuntu 19.10 (eoan) reached end-of-life on July 17, 2020.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in.

[Launchpad Janitor (janitor)]

[Expired for gnome-software (Ubuntu) because there has been no activity for 60 days.]

[Launchpad Janitor (janitor)]

[Expired for pinta (Ubuntu) because there has been no activity for 60 days.]