Battery will not charge on Toshiba Satellite Pro A50-C-119

[Dan Merchant]

Since I have switched from Windows 10 to Ubuntu, my battery will no longer charge. The battery shows 0% charge and says Estimating. Ubuntu appears to detect removing the battery as the battery indicator disappears and reappears upon replacing the battery. Unplugging the AC adaptor with the battery plugged in causes the computer to lose power immediately. When the computer is off with battery connected and AC adaptor removed, the computer will not switch on. I have bought a new battery but that produces the same problem. In Power Settings, the battery status is shown as Charging 0%. I believe this to be an ACPI issue. I have followed the instructions on these websites:

https://ubuntu.com/blog/debug-dsdt-ssdt-with-acpica-utilities
https://wiki.ubuntu.com/Kernel/Reference/ACPITricksAndTips

The acpi driver loaded is toshiba_acpi. I have extracted some information using acpidump and acpiexec which is in the attached file acpiexec.log.

I have delved deeper in to the issue. A search of the DSDT files unveiled the following:

dsdt.dsl: Name (_HID, EisaId ("TOS6208")) // _HID: Hardware ID
dsdt.dsl: Name (_HID, EisaId ("TOS620A")) // _HID: Hardware ID
dsdt.dsl: Name (_HID, EisaId ("TOS6205")) // _HID: Hardware ID
dsdt.dsl: Name (_HID, "ACPI0003" /* Power Source Device */) // _HID: Hardware ID
dsdt.dsl: Name (_HID, EisaId ("PNP0C0A") /* Control Method Battery */) // _HID: Hardware ID
dsdt.dsl: Name (_HID, EisaId ("TOS620D")) // _HID: Hardware ID

A search of toshiba_acpi.c shows that TOS6208 is listed as a supported device but none of the others are. Please could someone look in to this and add the devices to the toshiba_acpi driver if required. Many thanks.

Linux image
linux-image-5.3.0-23-generic

cat /proc/version_signature
Ubuntu 5.3.0-23.25-generic 5.3.7

lsb_release -rd
Description: Ubuntu 19.10
Release: 19.10

sudo lspci -vnvn

00:00.0 Host bridge [0600]: Intel Corporation Broadwell-U Host Bridge -OPI [8086:1604] (rev 09)
 Subsystem: Toshiba America Info Systems Broadwell-U Host Bridge -OPI [1179:0001]
 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0
 Capabilities: [e0] Vendor Specific Information: Len=0c <?>
 Kernel driver in use: bdw_uncore

00:02.0 VGA compatible controller [0300]: Intel Corporation HD Graphics 5500 [8086:1616] (rev 09) (prog-if 00 [VGA controller])
 Subsystem: Toshiba America Info Systems HD Graphics 5500 [1179:000d]
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0
 Interrupt: pin A routed to IRQ 48
 Region 0: Memory at f0000000 (64-bit, non-prefetchable) [size=16M]
 Region 2: Memory at e0000000 (64-bit, prefetchable) [size=256M]
 Region 4: I/O ports at 4000 [size=64]
 [virtual] Expansion ROM at 000c0000 [disabled] [size=128K]
 Capabilities: [90] MSI: Enable+ Count=1/1 Maskable- 64bit-
  Address: fee04004 Data: 4022
 Capabilities: [d0] Power Management version 2
  Flags: PMEClk- DSI+ D1- D2- AuxCurrent=0mA PME(D0-,D1-,D2-,D3hot-,D3cold-)
  Status: D0 NoSoftRst- PME-Enable- DSel=0 DScale=0 PME-
 Capabilities: [a4] PCI Advanced Features
  AFCap: TP+ FLR+
  AFCtrl: FLR-
  AFStatus: TP-
 Kernel driver in use: i915
 Kernel modules: i915

00:03.0 Audio device [0403]: Intel Corporation Broadwell-U Audio Controller [8086:160c] (rev 09)
 Subsystem: Toshiba America Info Systems Broadwell-U Audio Controller [1179:0001]
 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0, Cache Line Size: 64 bytes
 Interrupt: pin A routed to IRQ 50
 Region 0: Memory at f2130000 (64-bit, non-prefetchable) [size=16K]
 Capabilities: [50] Power Management version 2
  Flags: PMEClk- DSI- D1- D2- AuxCurrent=0mA PME(D0-,D1-,D2-,D3hot-,D3cold-)
  Status: D0 NoSoftRst- PME-Enable- DSel=0 DScale=0 PME-
 Capabilities: [60] MSI: Enable+ Count=1/1 Maskable- 64bit-
  Address: fee02004 Data: 4022
 Capabilities: [70] Express (v1) Root Complex Integrated Endpoint, MSI 00
  DevCap: MaxPayload 128 bytes, PhantFunc 0
   ExtTag- RBE-
  DevCtl: CorrErr- NonFatalErr- FatalErr- UnsupReq-
   RlxdOrd- ExtTag- PhantFunc- AuxPwr- NoSnoop-
   MaxPayload 128 bytes, MaxReadReq 128 bytes
  DevSta: CorrErr- NonFatalErr- FatalErr- UnsupReq- AuxPwr- TransPend-
 Kernel driver in use: snd_hda_intel
 Kernel modules: snd_hda_intel

00:14.0 USB controller [0c03]: Intel Corporation Wildcat Point-LP USB xHCI Controller [8086:9cb1] (rev 03) (prog-if 30 [XHCI])
 Subsystem: Toshiba America Info Systems Wildcat Point-LP USB xHCI Controller [1179:0001]
 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0
 Interrupt: pin A routed to IRQ 43
 Region 0: Memory at f2120000 (64-bit, non-prefetchable) [size=64K]
 Capabilities: [70] Power Management version 2
  Flags: PMEClk- DSI- D1- D2- AuxCurrent=375mA PME(D0-,D1-,D2-,D3hot+,D3cold+)
  Status: D0 NoSoftRst+ PME-Enable- DSel=0 DScale=0 PME-
 Capabilities: [80] MSI: Enable+ Count=1/8 Maskable- 64bit+
  Address: 00000000fee02004 Data: 4025
 Kernel driver in use: xhci_hcd

00:16.0 Communication controller [0780]: Intel Corporation Wildcat Point-LP MEI Controller #1 [8086:9cba] (rev 03)
 Subsystem: Toshiba America Info Systems Wildcat Point-LP MEI Controller [1179:0001]
 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0
 Interrupt: pin A routed to IRQ 44
 Region 0: Memory at f2138000 (64-bit, non-prefetchable) [size=32]
 Capabilities: [50] Power Management version 3
  Flags: PMEClk- DSI- D1- D2- AuxCurrent=0mA PME(D0+,D1-,D2-,D3hot+,D3cold+)
  Status: D0 NoSoftRst+ PME-Enable- DSel=0 DScale=0 PME-
 Capabilities: [8c] MSI: Enable+ Count=1/1 Maskable- 64bit+
  Address: 00000000fee02004 Data: 4021
 Kernel driver in use: mei_me
 Kernel modules: mei_me

00:19.0 Ethernet controller [0200]: Intel Corporation Ethernet Connection (3) I218-V [8086:15a3] (rev 03)
 Subsystem: Toshiba America Info Systems Ethernet Connection (3) I218-V [1179:0001]
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0
 Interrupt: pin A routed to IRQ 49
 Region 0: Memory at f2100000 (32-bit, non-prefetchable) [size=128K]
 Region 1: Memory at f213c000 (32-bit, non-prefetchable) [size=4K]
 Region 2: I/O ports at 4080 [size=32]
 Capabilities: [c8] Power Management version 2
  Flags: PMEClk- DSI+ D1- D2- AuxCurrent=0mA PME(D0+,D1-,D2-,D3hot+,D3cold+)
  Status: D0 NoSoftRst- PME-Enable- DSel=0 DScale=1 PME-
 Capabilities: [d0] MSI: Enable+ Count=1/1 Maskable- 64bit+
  Address: 00000000fee02004 Data: 4023
 Capabilities: [e0] PCI Advanced Features
  AFCap: TP+ FLR+
  AFCtrl: FLR-
  AFStatus: TP-
 Kernel driver in use: e1000e
 Kernel modules: e1000e

00:1b.0 Audio device [0403]: Intel Corporation Wildcat Point-LP High Definition Audio Controller [8086:9ca0] (rev 03)
 Subsystem: Toshiba America Info Systems Wildcat Point-LP High Definition Audio Controller [1179:0001]
 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 64, Cache Line Size: 64 bytes
 Interrupt: pin A routed to IRQ 46
 Region 0: Memory at f2134000 (64-bit, non-prefetchable) [size=16K]
 Capabilities: [50] Power Management version 3
  Flags: PMEClk- DSI- D1- D2- AuxCurrent=55mA PME(D0+,D1-,D2-,D3hot+,D3cold+)
  Status: D0 NoSoftRst+ PME-Enable- DSel=0 DScale=0 PME-
 Capabilities: [60] MSI: Enable+ Count=1/1 Maskable- 64bit+
  Address: 00000000fee04004 Data: 4021
 Kernel driver in use: snd_hda_intel
 Kernel modules: snd_hda_intel

00:1c.0 PCI bridge [0604]: Intel Corporation Wildcat Point-LP PCI Express Root Port #6 [8086:9c9a] (rev e3) (prog-if 00 [Normal decode])
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0, Cache Line Size: 64 bytes
 Interrupt: pin B routed to IRQ 40
 Bus: primary=00, secondary=01, subordinate=01, sec-latency=0
 I/O behind bridge: 00002000-00002fff [size=4K]
 Memory behind bridge: bd900000-bdafffff [size=2M]
 Prefetchable memory behind bridge: 00000000bdb00000-00000000bdcfffff [size=2M]
 Secondary status: 66MHz- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- <SERR- <PERR-
 BridgeCtl: Parity- SERR+ NoISA- VGA- VGA16- MAbort- >Reset- FastB2B-
  PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
 Capabilities: [40] Express (v2) Root Port (Slot+), MSI 00
  DevCap: MaxPayload 128 bytes, PhantFunc 0
   ExtTag- RBE+
  DevCtl: CorrErr- NonFatalErr- FatalErr- UnsupReq-
   RlxdOrd- ExtTag- PhantFunc- AuxPwr- NoSnoop-
   MaxPayload 128 bytes, MaxReadReq 128 bytes
  DevSta: CorrErr- NonFatalErr- FatalErr- UnsupReq- AuxPwr+ TransPend-
  LnkCap: Port #6, Speed 5GT/s, Width x1, ASPM L0s L1, Exit Latency L0s <1us, L1 <4us
   ClockPM- Surprise- LLActRep+ BwNot+ ASPMOptComp-
  LnkCtl: ASPM Disabled; RCB 64 bytes Disabled- CommClk-
   ExtSynch- ClockPM- AutWidDis- BWInt- AutBWInt-
  LnkSta: Speed 2.5GT/s (downgraded), Width x0 (downgraded)
   TrErr- Train- SlotClk+ DLActive- BWMgmt- ABWMgmt-
  SltCap: AttnBtn- PwrCtrl- MRL- AttnInd- PwrInd- HotPlug+ Surprise+
   Slot #0, PowerLimit 0.000W; Interlock- NoCompl+
  SltCtl: Enable: AttnBtn- PwrFlt- MRL- PresDet+ CmdCplt- HPIrq+ LinkChg+
   Control: AttnInd Unknown, PwrInd Unknown, Power- Interlock-
  SltSta: Status: AttnBtn- PowerFlt- MRL- CmdCplt- PresDet- Interlock-
   Changed: MRL- PresDet- LinkState-
  RootCtl: ErrCorrectable- ErrNon-Fatal- ErrFatal- PMEIntEna+ CRSVisible-
  RootCap: CRSVisible-
  RootSta: PME ReqID 0000, PMEStatus- PMEPending-
  DevCap2: Completion Timeout: Range ABC, TimeoutDis+, LTR+, OBFF Via WAKE# ARIFwd-
    AtomicOpsCap: Routing- 32bit- 64bit- 128bitCAS-
  DevCtl2: Completion Timeout: 50us to 50ms, TimeoutDis-, LTR+, OBFF Disabled ARIFwd-
    AtomicOpsCtl: ReqEn- EgressBlck-
  LnkCtl2: Target Link Speed: 5GT/s, EnterCompliance- SpeedDis-
    Transmit Margin: Normal Operating Range, EnterModifiedCompliance- ComplianceSOS-
    Compliance De-emphasis: -6dB
  LnkSta2: Current De-emphasis Level: -3.5dB, EqualizationComplete-, EqualizationPhase1-
    EqualizationPhase2-, EqualizationPhase3-, LinkEqualizationRequest-
 Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
  Address: fee01004 Data: 4028
 Capabilities: [90] Subsystem: Toshiba America Info Systems Wildcat Point-LP PCI Express Root Port [1179:0001]
 Capabilities: [a0] Power Management version 3
  Flags: PMEClk- DSI- D1- D2- AuxCurrent=0mA PME(D0+,D1-,D2-,D3hot+,D3cold+)
  Status: D0 NoSoftRst- PME-Enable- DSel=0 DScale=0 PME-
 Kernel driver in use: pcieport

00:1c.2 PCI bridge [0604]: Intel Corporation Wildcat Point-LP PCI Express Root Port #3 [8086:9c94] (rev e3) (prog-if 00 [Normal decode])
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0, Cache Line Size: 64 bytes
 Interrupt: pin C routed to IRQ 41
 Bus: primary=00, secondary=02, subordinate=02, sec-latency=0
 I/O behind bridge: None
 Memory behind bridge: f2000000-f20fffff [size=1M]
 Prefetchable memory behind bridge: None
 Secondary status: 66MHz- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- <SERR- <PERR-
 BridgeCtl: Parity- SERR+ NoISA- VGA- VGA16- MAbort- >Reset- FastB2B-
  PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
 Capabilities: [40] Express (v2) Root Port (Slot+), MSI 00
  DevCap: MaxPayload 128 bytes, PhantFunc 0
   ExtTag- RBE+
  DevCtl: CorrErr- NonFatalErr- FatalErr- UnsupReq-
   RlxdOrd- ExtTag- PhantFunc- AuxPwr- NoSnoop-
   MaxPayload 128 bytes, MaxReadReq 128 bytes
  DevSta: CorrErr+ NonFatalErr- FatalErr- UnsupReq- AuxPwr+ TransPend-
  LnkCap: Port #3, Speed 5GT/s, Width x1, ASPM L0s L1, Exit Latency L0s <512ns, L1 <16us
   ClockPM- Surprise- LLActRep+ BwNot+ ASPMOptComp-
  LnkCtl: ASPM L1 Enabled; RCB 64 bytes Disabled- CommClk+
   ExtSynch- ClockPM- AutWidDis- BWInt- AutBWInt-
  LnkSta: Speed 2.5GT/s (downgraded), Width x1 (ok)
   TrErr- Train- SlotClk+ DLActive+ BWMgmt+ ABWMgmt-
  SltCap: AttnBtn- PwrCtrl- MRL- AttnInd- PwrInd- HotPlug- Surprise-
   Slot #0, PowerLimit 10.000W; Interlock- NoCompl+
  SltCtl: Enable: AttnBtn- PwrFlt- MRL- PresDet- CmdCplt- HPIrq- LinkChg-
   Control: AttnInd Unknown, PwrInd Unknown, Power- Interlock-
  SltSta: Status: AttnBtn- PowerFlt- MRL- CmdCplt- PresDet+ Interlock-
   Changed: MRL- PresDet- LinkState+
  RootCtl: ErrCorrectable- ErrNon-Fatal- ErrFatal- PMEIntEna+ CRSVisible-
  RootCap: CRSVisible-
  RootSta: PME ReqID 0000, PMEStatus- PMEPending-
  DevCap2: Completion Timeout: Range ABC, TimeoutDis+, LTR+, OBFF Not Supported ARIFwd-
    AtomicOpsCap: Routing- 32bit- 64bit- 128bitCAS-
  DevCtl2: Completion Timeout: 50us to 50ms, TimeoutDis-, LTR+, OBFF Disabled ARIFwd-
    AtomicOpsCtl: ReqEn- EgressBlck-
  LnkCtl2: Target Link Speed: 5GT/s, EnterCompliance- SpeedDis-
    Transmit Margin: Normal Operating Range, EnterModifiedCompliance- ComplianceSOS-
    Compliance De-emphasis: -6dB
  LnkSta2: Current De-emphasis Level: -3.5dB, EqualizationComplete-, EqualizationPhase1-
    EqualizationPhase2-, EqualizationPhase3-, LinkEqualizationRequest-
 Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
  Address: fee01004 Data: 4029
 Capabilities: [90] Subsystem: Toshiba America Info Systems Wildcat Point-LP PCI Express Root Port [1179:0001]
 Capabilities: [a0] Power Management version 3
  Flags: PMEClk- DSI- D1- D2- AuxCurrent=0mA PME(D0+,D1-,D2-,D3hot+,D3cold+)
  Status: D0 NoSoftRst- PME-Enable- DSel=0 DScale=0 PME-
 Capabilities: [100 v0] Null
 Capabilities: [200 v1] L1 PM Substates
  L1SubCap: PCI-PM_L1.2+ PCI-PM_L1.1+ ASPM_L1.2+ ASPM_L1.1+ L1_PM_Substates+
     PortCommonModeRestoreTime=40us PortTPowerOnTime=10us
  L1SubCtl1: PCI-PM_L1.2+ PCI-PM_L1.1+ ASPM_L1.2+ ASPM_L1.1+
      T_CommonMode=40us LTR1.2_Threshold=163840ns
  L1SubCtl2: T_PwrOn=60us
 Kernel driver in use: pcieport

00:1c.4 PCI bridge [0604]: Intel Corporation Wildcat Point-LP PCI Express Root Port #5 [8086:9c98] (rev e3) (prog-if 00 [Normal decode])
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0, Cache Line Size: 64 bytes
 Interrupt: pin A routed to IRQ 42
 Bus: primary=00, secondary=03, subordinate=03, sec-latency=0
 I/O behind bridge: 00003000-00003fff [size=4K]
 Memory behind bridge: f1000000-f1ffffff [size=16M]
 Prefetchable memory behind bridge: 00000000c0000000-00000000d1ffffff [size=288M]
 Secondary status: 66MHz- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- <SERR- <PERR-
 BridgeCtl: Parity- SERR+ NoISA- VGA- VGA16- MAbort- >Reset- FastB2B-
  PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
 Capabilities: [40] Express (v2) Root Port (Slot+), MSI 00
  DevCap: MaxPayload 128 bytes, PhantFunc 0
   ExtTag- RBE+
  DevCtl: CorrErr- NonFatalErr- FatalErr- UnsupReq-
   RlxdOrd- ExtTag- PhantFunc- AuxPwr- NoSnoop-
   MaxPayload 128 bytes, MaxReadReq 128 bytes
  DevSta: CorrErr- NonFatalErr- FatalErr- UnsupReq- AuxPwr+ TransPend-
  LnkCap: Port #5, Speed 5GT/s, Width x4, ASPM L0s L1, Exit Latency L0s <512ns, L1 <16us
   ClockPM- Surprise- LLActRep+ BwNot+ ASPMOptComp-
  LnkCtl: ASPM L1 Enabled; RCB 64 bytes Disabled- CommClk+
   ExtSynch- ClockPM- AutWidDis- BWInt- AutBWInt-
  LnkSta: Speed 5GT/s (ok), Width x4 (ok)
   TrErr- Train- SlotClk+ DLActive+ BWMgmt+ ABWMgmt+
  SltCap: AttnBtn- PwrCtrl- MRL- AttnInd- PwrInd- HotPlug- Surprise-
   Slot #2, PowerLimit 25.000W; Interlock- NoCompl+
  SltCtl: Enable: AttnBtn- PwrFlt- MRL- PresDet- CmdCplt- HPIrq- LinkChg-
   Control: AttnInd Unknown, PwrInd Unknown, Power- Interlock-
  SltSta: Status: AttnBtn- PowerFlt- MRL- CmdCplt- PresDet+ Interlock-
   Changed: MRL- PresDet- LinkState+
  RootCtl: ErrCorrectable- ErrNon-Fatal- ErrFatal- PMEIntEna+ CRSVisible-
  RootCap: CRSVisible-
  RootSta: PME ReqID 0000, PMEStatus- PMEPending-
  DevCap2: Completion Timeout: Range ABC, TimeoutDis+, LTR+, OBFF Not Supported ARIFwd-
    AtomicOpsCap: Routing- 32bit- 64bit- 128bitCAS-
  DevCtl2: Completion Timeout: 50us to 50ms, TimeoutDis-, LTR+, OBFF Disabled ARIFwd-
    AtomicOpsCtl: ReqEn- EgressBlck-
  LnkCtl2: Target Link Speed: 5GT/s, EnterCompliance- SpeedDis-
    Transmit Margin: Normal Operating Range, EnterModifiedCompliance- ComplianceSOS-
    Compliance De-emphasis: -6dB
  LnkSta2: Current De-emphasis Level: -6dB, EqualizationComplete-, EqualizationPhase1-
    EqualizationPhase2-, EqualizationPhase3-, LinkEqualizationRequest-
 Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
  Address: fee01004 Data: 4021
 Capabilities: [90] Subsystem: Toshiba America Info Systems Wildcat Point-LP PCI Express Root Port [1179:0001]
 Capabilities: [a0] Power Management version 3
  Flags: PMEClk- DSI- D1- D2- AuxCurrent=0mA PME(D0+,D1-,D2-,D3hot+,D3cold+)
  Status: D0 NoSoftRst- PME-Enable- DSel=0 DScale=0 PME-
 Capabilities: [100 v0] Null
 Capabilities: [200 v1] L1 PM Substates
  L1SubCap: PCI-PM_L1.2+ PCI-PM_L1.1+ ASPM_L1.2+ ASPM_L1.1+ L1_PM_Substates+
     PortCommonModeRestoreTime=40us PortTPowerOnTime=10us
  L1SubCtl1: PCI-PM_L1.2- PCI-PM_L1.1- ASPM_L1.2- ASPM_L1.1-
      T_CommonMode=0us LTR1.2_Threshold=0ns
  L1SubCtl2: T_PwrOn=10us
 Kernel driver in use: pcieport

00:1f.0 ISA bridge [0601]: Intel Corporation Wildcat Point-LP LPC Controller [8086:9cc3] (rev 03)
 Subsystem: Toshiba America Info Systems Wildcat Point-LP LPC Controller [1179:0001]
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0
 Capabilities: [e0] Vendor Specific Information: Len=0c <?>
 Kernel driver in use: lpc_ich
 Kernel modules: lpc_ich

00:1f.2 SATA controller [0106]: Intel Corporation Wildcat Point-LP SATA Controller [AHCI Mode] [8086:9c83] (rev 03) (prog-if 01 [AHCI 1.0])
 Subsystem: Toshiba America Info Systems Wildcat Point-LP SATA Controller [AHCI Mode] [1179:0001]
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz+ UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0
 Interrupt: pin B routed to IRQ 45
 Region 0: I/O ports at 40a8 [size=8]
 Region 1: I/O ports at 40b4 [size=4]
 Region 2: I/O ports at 40a0 [size=8]
 Region 3: I/O ports at 40b0 [size=4]
 Region 4: I/O ports at 4060 [size=32]
 Region 5: Memory at f213b000 (32-bit, non-prefetchable) [size=2K]
 Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
  Address: fee08004 Data: 4022
 Capabilities: [70] Power Management version 3
  Flags: PMEClk- DSI- D1- D2- AuxCurrent=0mA PME(D0-,D1-,D2-,D3hot+,D3cold-)
  Status: D0 NoSoftRst+ PME-Enable- DSel=0 DScale=0 PME-
 Capabilities: [a8] SATA HBA v1.0 BAR4 Offset=00000004
 Kernel driver in use: ahci
 Kernel modules: ahci

02:00.0 Network controller [0280]: Intel Corporation Wireless 7265 [8086:095a] (rev 61)
 Subsystem: Intel Corporation Dual Band Wireless-AC 7265 [8086:5010]
 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0, Cache Line Size: 64 bytes
 Interrupt: pin A routed to IRQ 47
 Region 0: Memory at f2000000 (64-bit, non-prefetchable) [size=8K]
 Capabilities: [c8] Power Management version 3
  Flags: PMEClk- DSI+ D1- D2- AuxCurrent=0mA PME(D0+,D1-,D2-,D3hot+,D3cold+)
  Status: D0 NoSoftRst- PME-Enable- DSel=0 DScale=0 PME-
 Capabilities: [d0] MSI: Enable+ Count=1/1 Maskable- 64bit+
  Address: 00000000fee04004 Data: 4024
 Capabilities: [40] Express (v2) Endpoint, MSI 00
  DevCap: MaxPayload 128 bytes, PhantFunc 0, Latency L0s <512ns, L1 unlimited
   ExtTag- AttnBtn- AttnInd- PwrInd- RBE+ FLReset+ SlotPowerLimit 0.000W
  DevCtl: CorrErr- NonFatalErr- FatalErr- UnsupReq-
   RlxdOrd+ ExtTag- PhantFunc- AuxPwr+ NoSnoop+ FLReset-
   MaxPayload 128 bytes, MaxReadReq 128 bytes
  DevSta: CorrErr+ NonFatalErr- FatalErr- UnsupReq- AuxPwr+ TransPend-
  LnkCap: Port #0, Speed 2.5GT/s, Width x1, ASPM L1, Exit Latency L1 <32us
   ClockPM+ Surprise- LLActRep- BwNot- ASPMOptComp+
  LnkCtl: ASPM L1 Enabled; RCB 64 bytes Disabled- CommClk+
   ExtSynch- ClockPM+ AutWidDis- BWInt- AutBWInt-
  LnkSta: Speed 2.5GT/s (ok), Width x1 (ok)
   TrErr- Train- SlotClk+ DLActive- BWMgmt- ABWMgmt-
  DevCap2: Completion Timeout: Range B, TimeoutDis+, LTR+, OBFF Via WAKE#
    AtomicOpsCap: 32bit- 64bit- 128bitCAS-
  DevCtl2: Completion Timeout: 16ms to 55ms, TimeoutDis-, LTR+, OBFF Disabled
    AtomicOpsCtl: ReqEn-
  LnkCtl2: Target Link Speed: 2.5GT/s, EnterCompliance- SpeedDis-
    Transmit Margin: Normal Operating Range, EnterModifiedCompliance- ComplianceSOS-
    Compliance De-emphasis: -6dB
  LnkSta2: Current De-emphasis Level: -3.5dB, EqualizationComplete-, EqualizationPhase1-
    EqualizationPhase2-, EqualizationPhase3-, LinkEqualizationRequest-
 Capabilities: [100 v1] Advanced Error Reporting
  UESta: DLP- SDES- TLP- FCP- CmpltTO- CmpltAbrt- UnxCmplt- RxOF- MalfTLP- ECRC- UnsupReq- ACSViol-
  UEMsk: DLP- SDES- TLP- FCP- CmpltTO- CmpltAbrt- UnxCmplt- RxOF- MalfTLP- ECRC- UnsupReq- ACSViol-
  UESvrt: DLP+ SDES+ TLP- FCP+ CmpltTO- CmpltAbrt- UnxCmplt- RxOF+ MalfTLP+ ECRC- UnsupReq- ACSViol-
  CESta: RxErr- BadTLP+ BadDLLP- Rollover- Timeout- AdvNonFatalErr+
  CEMsk: RxErr- BadTLP- BadDLLP- Rollover- Timeout- AdvNonFatalErr+
  AERCap: First Error Pointer: 00, ECRCGenCap- ECRCGenEn- ECRCChkCap- ECRCChkEn-
   MultHdrRecCap- MultHdrRecEn- TLPPfxPres- HdrLogCap-
  HeaderLog: 00000000 00000000 00000000 00000000
 Capabilities: [140 v1] Device Serial Number 94-65-9c-ff-ff-12-a3-a9
 Capabilities: [14c v1] Latency Tolerance Reporting
  Max snoop latency: 3145728ns
  Max no snoop latency: 3145728ns
 Capabilities: [154 v1] L1 PM Substates
  L1SubCap: PCI-PM_L1.2+ PCI-PM_L1.1+ ASPM_L1.2+ ASPM_L1.1+ L1_PM_Substates+
     PortCommonModeRestoreTime=30us PortTPowerOnTime=60us
  L1SubCtl1: PCI-PM_L1.2+ PCI-PM_L1.1+ ASPM_L1.2+ ASPM_L1.1+
      T_CommonMode=0us LTR1.2_Threshold=163840ns
  L1SubCtl2: T_PwrOn=60us
 Kernel driver in use: iwlwifi
 Kernel modules: iwlwifi

03:00.0 3D controller [0302]: NVIDIA Corporation GM108M [GeForce 930M] [10de:1346] (rev a2)
 Subsystem: Toshiba America Info Systems GM108M [GeForce 930M] [1179:000d]
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0
 Interrupt: pin A routed to IRQ 51
 Region 0: Memory at f1000000 (32-bit, non-prefetchable) [size=16M]
 Region 1: Memory at c0000000 (64-bit, prefetchable) [size=256M]
 Region 3: Memory at d0000000 (64-bit, prefetchable) [size=32M]
 Region 5: I/O ports at 3000 [size=128]
 Capabilities: [60] Power Management version 3
  Flags: PMEClk- DSI- D1- D2- AuxCurrent=0mA PME(D0-,D1-,D2-,D3hot-,D3cold-)
  Status: D0 NoSoftRst+ PME-Enable- DSel=0 DScale=0 PME-
 Capabilities: [68] MSI: Enable+ Count=1/1 Maskable- 64bit+
  Address: 00000000fee01004 Data: 4024
 Capabilities: [78] Express (v2) Endpoint, MSI 00
  DevCap: MaxPayload 256 bytes, PhantFunc 0, Latency L0s unlimited, L1 <64us
   ExtTag+ AttnBtn- AttnInd- PwrInd- RBE+ FLReset- SlotPowerLimit 25.000W
  DevCtl: CorrErr- NonFatalErr- FatalErr- UnsupReq-
   RlxdOrd+ ExtTag+ PhantFunc- AuxPwr- NoSnoop+
   MaxPayload 128 bytes, MaxReadReq 512 bytes
  DevSta: CorrErr- NonFatalErr- FatalErr- UnsupReq- AuxPwr- TransPend-
  LnkCap: Port #0, Speed 5GT/s, Width x4, ASPM L0s L1, Exit Latency L0s <512ns, L1 <4us
   ClockPM+ Surprise- LLActRep- BwNot- ASPMOptComp+
  LnkCtl: ASPM L1 Enabled; RCB 64 bytes Disabled- CommClk+
   ExtSynch- ClockPM+ AutWidDis- BWInt- AutBWInt-
  LnkSta: Speed 5GT/s (ok), Width x4 (ok)
   TrErr- Train- SlotClk+ DLActive- BWMgmt- ABWMgmt-
  DevCap2: Completion Timeout: Range AB, TimeoutDis+, LTR+, OBFF Via message
    AtomicOpsCap: 32bit- 64bit- 128bitCAS-
  DevCtl2: Completion Timeout: 50us to 50ms, TimeoutDis-, LTR+, OBFF Disabled
    AtomicOpsCtl: ReqEn-
  LnkCtl2: Target Link Speed: 5GT/s, EnterCompliance- SpeedDis-
    Transmit Margin: Normal Operating Range, EnterModifiedCompliance- ComplianceSOS-
    Compliance De-emphasis: -6dB
  LnkSta2: Current De-emphasis Level: -6dB, EqualizationComplete-, EqualizationPhase1-
    EqualizationPhase2-, EqualizationPhase3-, LinkEqualizationRequest-
 Capabilities: [100 v1] Virtual Channel
  Caps: LPEVC=0 RefClk=100ns PATEntryBits=1
  Arb: Fixed- WRR32- WRR64- WRR128-
  Ctrl: ArbSelect=Fixed
  Status: InProgress-
  VC0: Caps: PATOffset=00 MaxTimeSlots=1 RejSnoopTrans-
   Arb: Fixed- WRR32- WRR64- WRR128- TWRR128- WRR256-
   Ctrl: Enable+ ID=0 ArbSelect=Fixed TC/VC=ff
   Status: NegoPending- InProgress-
 Capabilities: [250 v1] Latency Tolerance Reporting
  Max snoop latency: 34326183936ns
  Max no snoop latency: 34326183936ns
 Capabilities: [258 v1] L1 PM Substates
  L1SubCap: PCI-PM_L1.2+ PCI-PM_L1.1+ ASPM_L1.2+ ASPM_L1.1+ L1_PM_Substates+
     PortCommonModeRestoreTime=255us PortTPowerOnTime=10us
  L1SubCtl1: PCI-PM_L1.2- PCI-PM_L1.1- ASPM_L1.2- ASPM_L1.1-
      T_CommonMode=0us LTR1.2_Threshold=0ns
  L1SubCtl2: T_PwrOn=10us
 Capabilities: [128 v1] Power Budgeting <?>
 Capabilities: [600 v1] Vendor Specific Information: ID=0001 Rev=1 Len=024 <?>
 Kernel driver in use: nvidia
 Kernel modules: nvidiafb, nouveau, nvidia_drm, nvidia

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: linux-image-5.3.0-23-generic 5.3.0-23.25
ProcVersionSignature: Ubuntu 5.3.0-23.25-generic 5.3.7
Uname: Linux 5.3.0-23-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: dan 2105 F.... pulseaudio
 /dev/snd/controlC1: dan 2105 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Fri Nov 22 21:59:55 2019
InstallationDate: Installed on 2019-08-20 (94 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
MachineType: TOSHIBA Satellite Pro A50-C
ProcEnviron:
 LANGUAGE=en_GB:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-23-generic root=UUID=dac1c21c-3b0a-4e74-bb6a-abeca589472e ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-23-generic N/A
 linux-backports-modules-5.3.0-23-generic N/A
 linux-firmware 1.183.2
SourcePackage: linux
UpgradeStatus: Upgraded to eoan on 2019-11-05 (17 days ago)
dmi.bios.date: 03/09/2017
dmi.bios.vendor: TOSHIBA
dmi.bios.version: Version 6.50
dmi.board.asset.tag: 0000000000
dmi.board.name: Satellite Pro A50-C
dmi.board.vendor: TOSHIBA
dmi.board.version: Version A0
dmi.chassis.asset.tag: 0000000000
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: Version 1.0
dmi.modalias: dmi:bvnTOSHIBA:bvrVersion6.50:bd03/09/2017:svnTOSHIBA:pnSatelliteProA50-C:pvrPS56JE-00900UEN:rvnTOSHIBA:rnSatelliteProA50-C:rvrVersionA0:cvnTOSHIBA:ct10:cvrVersion1.0:
dmi.product.family: 0000000000
dmi.product.name: Satellite Pro A50-C
dmi.product.sku: PS56JE
dmi.product.version: PS56JE-00900UEN
dmi.sys.vendor: TOSHIBA

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Kai-Heng Feng (kaihengfeng)]

Please test latest mainline kernel:
https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.4/

[Dan Merchant (danmerchant)]

I have updated the kernel to the latest v5.4 generic from kernel-ppa/mainline, but the battery is still not charging. I ran sudo lshw and *-power is unclaimed as well as display and volume. I have attached the lshw output to the bug files in LSHW.txt.

[Dan Merchant (danmerchant)]

LSHW.txt

[Kai-Heng Feng (kaihengfeng)]

Please test this commit:
https://git.kernel.org/pub/scm/linux/kernel/git/next/linux-next.git/commit/?id=ff3154d1d89a2343fd5f82e65bc0cf1d4e6659b3

[Dan Merchant (danmerchant)]

I have tested the commit but it has not solved the problem. The battery and battery indicator still do not work.

[Hui Wang (hui.wang)]

I have a similar problem on my Dell laptop.

And Even in poweroff state, the battery can't be charged. If I press F2 to enter the BIOS setup, it shows the battery is 0%, can't be charged in the BIOS setup.

I don't know if it has sth to do with the OS (linux), it looks more like a BIOS issue or hardware issue?

Now I use my laptop as a desktop computer.