New unit fails to provision - Failed to connect to controller: invalid entity name or password (unauthorized access)

Bug #1853080 reported by Haw Loeung
28
This bug affects 4 people
Affects Status Importance Assigned to Milestone
Canonical Juju
Fix Released
High
Tim Penhey

Bug Description

Hi,

Using the OpenStack provider (Canonistack BOS01) with the latest Juju client from the snap (2.6.10):

| 2019-11-19 01:57:27 DEBUG juju.worker.apicaller connect.go:155 [0c7043] failed to connect
| 2019-11-19 01:57:27 ERROR juju.worker.apicaller connect.go:204 Failed to connect to controller: invalid entity name or password (unauthorized access)
| 2019-11-19 01:57:27 DEBUG juju.worker.dependency engine.go:599 "api-caller" manifold worker stopped: [0c7043] "machine-7" cannot open api: connection permanently impossible
| ...
| 2019-11-19 01:57:27 INFO juju.worker.stateconfigwatcher manifold.go:119 tomb dying

Now my unit is stuck 'allocating':

| graylog/0 waiting allocating 7 10.48.130.57 waiting for machine
| ...
| 7 down 10.48.130.57 fd474c19-f95a-4fff-90c7-96d34c5a126c bionic nova ACTIVE

Full machine logs - https://paste.ubuntu.com/p/nPYT9yKyQ9/

ps output showing no jujud agent running - https://paste.ubuntu.com/p/vYNJQqTjyV/

/var/lib/juju files - https://paste.ubuntu.com/p/qDPNHTHmyF/

Haw Loeung (hloeung)
description: updated
description: updated
Changed in juju:
status: New → Triaged
importance: Undecided → Medium
Tim Penhey (thumper)
Changed in juju:
status: Triaged → Fix Committed
assignee: nobody → Tim Penhey (thumper)
milestone: none → 2.7.2
importance: Medium → High
Changed in juju:
status: Fix Committed → Fix Released
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