19.10 Boots into a black screen

[Felipe Moreno]

After upgrading to 19.10 and rebooting. My machine goes into a frozen black screen. The default kernel after the update (5.3.0-23-generic) does not succeed in booting. If I select the older kernel, 5.0.0-36-generic, grub does go through and succeeds booting up.

System is a Dell XPS 15 9550 with Ubuntu Dual Boot. GRUB version 2.04-1ubuntu12. The Windows partition does work properly, and I am able to boot into it. Please advice on how to proceed with a fix, or if an update pushed to grub will fix this issue.

Thanks.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: pipemon 2417 F.... pulseaudio
CurrentDesktop: KDE
DistroRelease: Ubuntu 19.10
HibernationDevice: RESUME=UUID=c26ef9c3-b999-4441-b750-cf80d00fc68e
InstallationDate: Installed on 2017-11-02 (746 days ago)
InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 04f3:21d5 Elan Microelectronics Corp. Touchscreen
 Bus 001 Device 002: ID 0cf3:e301 Qualcomm Atheros Communications
 Bus 001 Device 004: ID 1bcf:2b95 Sunplus Innovation Technology Inc. Integrated_Webcam_HD
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. XPS 15 9550
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-36-generic root=UUID=6b1a4315-6bdf-471f-90b5-6fb32c3bfc2b ro quiet splash
ProcVersionSignature: Ubuntu 5.0.0-36.39-generic 5.0.21
RelatedPackageVersions:
 linux-restricted-modules-5.0.0-36-generic N/A
 linux-backports-modules-5.0.0-36-generic N/A
 linux-firmware 1.183.2
Tags: eoan
Uname: Linux 5.0.0-36-generic x86_64
UpgradeStatus: Upgraded to eoan on 2019-11-18 (0 days ago)
UserGroups: adm audio cdrom dialout dip kvm lpadmin plugdev pulse sambashare sudo video
_MarkForUpload: True
dmi.bios.date: 07/30/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.11.2
dmi.board.name: 0N7TVV
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.11.2:bd07/30/2019:svnDellInc.:pnXPS159550:pvr:rvnDellInc.:rn0N7TVV:rvrA01:cvnDellInc.:ct9:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 15 9550
dmi.product.sku: 06E4
dmi.sys.vendor: Dell Inc.

[Chris Guiver (guiverc)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:

apport-collect 1853075

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

Note: If you can't boot the latest kernel, please NOTE it & run `apport-collect 1853075` using an older kernel (the detail won't be as pertinent, but it'll still have detail).

This bug report can be converted to a question (which is aimed at support, bug reports are aimed and finding problems and fixing so subsequent users won't stumble with the same issue). You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org, or for more support options please look at https://discourse.ubuntu.com/t/community-support/709

[Felipe Moreno (felmoreno1726)]

apport information

[Felipe Moreno (felmoreno1726)]

apport information

[Felipe Moreno (felmoreno1726)]

apport information

[Felipe Moreno (felmoreno1726)]

apport information

[Felipe Moreno (felmoreno1726)]

apport information

[Felipe Moreno (felmoreno1726)]

apport information

[Felipe Moreno (felmoreno1726)]

apport information

[Felipe Moreno (felmoreno1726)]

apport information

[Felipe Moreno (felmoreno1726)]

apport information

[Felipe Moreno (felmoreno1726)]

apport information

[Felipe Moreno (felmoreno1726)]

apport information

[Felipe Moreno (felmoreno1726)]

apport information

[Felipe Moreno (felmoreno1726)]

apport information

[Felipe Moreno (felmoreno1726)]

apport information

[Kai-Heng Feng (kaihengfeng)]

Can you please test 5.3.0-24 from eoan-proposed?

[Felipe Moreno (felmoreno1726)]

So I should download this? https://www.ubuntuupdates.org/package/core/eoan/main/proposed/linux
Then extract the .tar and follow these steps? http://www.berkes.ca/guides/linux_kernel.html

[Kai-Heng Feng (kaihengfeng)]

https://wiki.ubuntu.com/Testing/EnableProposed

[Felipe Moreno (felmoreno1726)]

Oh nice, and I should install all the updates or just upgrade the grub?

[Kai-Heng Feng (kaihengfeng)]

$ sudo apt install linux-generic

[Felipe Moreno (felmoreno1726)]

That didn't help.

[Kai-Heng Feng (kaihengfeng)]

Please test latest mainline kernel:
https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.4-rc8/

[Felipe Moreno (felmoreno1726)]

Should I build this from source? Or is there a .deb package that I can install with dpkg?

[Kai-Heng Feng (kaihengfeng)]

Download and install:
linux-image-unsigned-5.4.0-050400rc8-generic_5.4.0-050400rc8.201911171930_amd64.deb
linux-modules-5.4.0-050400rc8-generic_5.4.0-050400rc8.201911171930_amd64.deb

[Felipe Moreno (felmoreno1726)]

Sweet! That worked! Thank you for bearing with me and providing this support. Very much appreciated Kai-Heng.

[Kai-Heng Feng (kaihengfeng)]

Would it be possible for you to do a reverse kernel bisection?

First, find the first -rc kernel works and the last -rc kernel doesn’t work from http://kernel.ubuntu.com/~kernel-ppa/mainline/

Then,
$ sudo apt build-dep linux
$ git clone git://git.kernel.org/pub/scm/linux/kernel/git/torvalds/linux.git
$ cd linux
$ git bisect start
$ git bisect new $(the working version you found)
$ git bisect old $(the non-working version found)
$ make localmodconfig
$ make -j`nproc` deb-pkg
Install the newly built kernel, then reboot with it.
If it doesn’t work,
$ git bisect old
Otherwise,
$ git bisect new
Repeat to "make -j`nproc` deb-pkg" until you find the commit fixes the issue.

Then we can backport the bisected fix to stock Ubuntu kernel.

[Felipe Moreno (felmoreno1726)]

Hey, I was able to find that the bug was fixed in v5.4-rc1. I haven't been able to find the commit that fixes the issue though. Trying to run:
$ make -j`nproc` deb-pkg
Gives me the error: make: *** No rule to make target 'nproc'. Stop.

[Felix Battle (thewalkingdr3ad)]

Hi, so I had this same exact issue. using 5.4 allowed me to get into Ubuntu, but now my Wifi driver is broken. Do you guys happen to known if the Netgear A6210 has a driver that will work with this Kernel?

[Kai-Heng Feng (kaihengfeng)]

nproc is in coreutil so I am not sure why it happened.

[ajasonwang (ajasonwang)]

Is it possible to fix this issue by downgrade kernel version to 5.0.0 ?