[HP ZBook Studio G5, Ubuntu 18.04.3 LTS, bluetooth mouse] Choppy/laggy bluetooth mouse cursor movement

Bug #1852083 reported by Marcin P
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Fix Released
Low
Unassigned

Bug Description

1. Pair Logitech MX Master 3 bluetooth mouse with Ubuntu 18.04.3 LTS (don't use Logitech bluetooth dongle, use built in laptop bluetooth)
2. Move cursor.
Cursor movement is choppy, laggy, like it's having 20 FPS refresh rate.

Workaround:
execute in terminal: `sudo hcitool lecup --handle 3585 --latency 0 --min 6 --max 8`
This command must be used every time the mouse is connected to the laptop (after turning on the laptop, after some time of mouse inactivity etc.).

When using Logitech bluetooth dongle this problem never occurs.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7.1
ProcVersionSignature: Ubuntu 5.0.0-32.34~18.04.2-generic 5.0.21
Uname: Linux 5.0.0-32-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.9
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Mon Nov 11 14:35:49 2019
DistUpgraded: Fresh install
DistroCodename: bionic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:

InstallationDate: Installed on 2019-04-02 (223 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
Lspci: Error: command ['lspci', '-vvnn'] failed with exit code 1: lspci: Cannot open /sys/bus/pci/devices/0000:05:02.0/resource: No such file or directory
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 138a:00ab Validity Sensors, Inc.
 Bus 001 Device 002: ID 05c8:0808 Cheng Uei Precision Industry Co., Ltd (Foxlink)
 Bus 001 Device 004: ID 8087:0aaa Intel Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: HP HP ZBook Studio G5
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.0.0-32-generic root=UUID=d12790df-696c-4d0c-aefa-b0e53712e2ce ro quiet splash vt.handoff=1
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/15/2019
dmi.bios.vendor: HP
dmi.bios.version: Q71 Ver. 01.08.00
dmi.board.name: 8427
dmi.board.vendor: HP
dmi.board.version: KBC Version 16.3A.00
dmi.chassis.asset.tag: 5CD91018X5
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.modalias: dmi:bvnHP:bvrQ71Ver.01.08.00:bd07/15/2019:svnHP:pnHPZBookStudioG5:pvr:rvnHP:rn8427:rvrKBCVersion16.3A.00:cvnHP:ct10:cvr:
dmi.product.family: 103C_5336AN HP ZBook Studio
dmi.product.name: HP ZBook Studio G5
dmi.product.sku: 2YN61AV
dmi.sys.vendor: HP
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.97-1ubuntu1~18.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.8-0ubuntu0~18.04.3
version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.8-0ubuntu0~18.04.3
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A

Revision history for this message
Marcin P (marcin-pil) wrote :
description: updated
Revision history for this message
Marcin P (marcin-pil) wrote :

After latest Ubuntu updates mouse seems to work properly without having to execute

$ sudo hcitool lecup --handle 3585 --latency 0 --min 6 --max 8

Versions in my system:

$ uname -a
... 5.0.0-36-generic #39~18.04.1-Ubuntu SMP Tue Nov 12 11:09:50 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux

$ apt-cache policy xorg
xorg:
  Installed: 1:7.7+19ubuntu7.1

I think this ticket can be closed now.

Revision history for this message
Sebastien Bacher (seb128) wrote :

Thanks, closing

Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Fix Released
affects: xorg (Ubuntu) → linux (Ubuntu)
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