[Sager Clevo notebook model PB50_70RF,RD,RC] Unable to adjust brightness of backlight

Bug #1851833 reported by Jeroen Bruinink
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

I am unable to adjust the brightness of the backlight of my laptop screen either by using the slider of by changing the value in /sys/class/backlight/intel_backlight/brightness directly.

I have tried changing my GRUB configuration:
GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi_backlight=vendor"
But that did not help.

I am using Ubuntu 19.10

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: xorg 1:7.7+19ubuntu12
ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1
Uname: Linux 5.3.0-19-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.gpus.0000.01.00.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/0000:01:00.0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 435.21 Sun Aug 25 08:17:57 CDT 2019
 GCC version: gcc version 9.2.1 20191008 (Ubuntu 9.2.1-9ubuntu2)
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Fri Nov 8 14:03:33 2019
DistUpgraded: 2019-10-09 11:42:34,460 DEBUG Running PostInstallScript: './xorg_fix_proprietary.py'
DistroCodename: eoan
DistroVariant: ubuntu
DkmsStatus:
 nvidia, 435.21, 5.3.0-19-generic, x86_64: installed
 virtualbox, 6.0.14, 5.3.0-18-generic, x86_64: installed
 virtualbox, 6.0.14, 5.3.0-19-generic, x86_64: installed
ExtraDebuggingInterest: Yes, including running git bisection searches
GraphicsCard:
 Intel Corporation UHD Graphics 630 (Mobile) [8086:3e9b] (prog-if 00 [VGA controller])
   Subsystem: CLEVO/KAPOK Computer UHD Graphics 630 (Mobile) [1558:65d1]
 NVIDIA Corporation TU106M [GeForce RTX 2070 Mobile] [10de:1f10] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: CLEVO/KAPOK Computer TU106M [GeForce RTX 2070 Mobile] [1558:65d1]
InstallationDate: Installed on 2019-10-09 (30 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
MachineType: Notebook PB50_70RF,RD,RC
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.3.0-19-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash acpi_backlight=vendor vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: Upgraded to eoan on 2019-10-09 (30 days ago)
dmi.bios.date: 02/01/2019
dmi.bios.vendor: INSYDE Corp.
dmi.bios.version: 1.07.07
dmi.board.asset.tag: Tag 12345
dmi.board.name: PB50_70RF,RD,RC
dmi.board.vendor: Notebook
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Notebook
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnINSYDECorp.:bvr1.07.07:bd02/01/2019:svnNotebook:pnPB50_70RF,RD,RC:pvrNotApplicable:rvnNotebook:rnPB50_70RF,RD,RC:rvrNotApplicable:cvnNotebook:ct10:cvrN/A:
dmi.product.family: Not Applicable
dmi.product.name: PB50_70RF,RD,RC
dmi.product.sku: Not Applicable
dmi.product.version: Not Applicable
dmi.sys.vendor: Notebook
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.99-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 19.2.1-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx 19.2.1-1ubuntu1
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.5+git20191008-0ubuntu1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-1ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20190815-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

Revision history for this message
Jeroen Bruinink (jbruinink) wrote :
affects: xorg (Ubuntu) → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
summary: - Unable to adjust brightness of backlight
+ ["Notebook" model "PB50_70RF,RD,RC"] Unable to adjust brightness of
+ backlight
summary: - ["Notebook" model "PB50_70RF,RD,RC"] Unable to adjust brightness of
- backlight
+ [Sager Clevo notebook model PB50_70RF,RD,RC] Unable to adjust brightness
+ of backlight
Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Does it have an OLED panel?

Revision history for this message
Jeroen Bruinink (jbruinink) wrote :

Yes it does

Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Please test latest mainline kernel:
https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.5/

With kernel parameter "i915.enable_dpcd_backlight=1".

Revision history for this message
Po-Hsu Lin (cypressyew) wrote :

Marked as incomplete for request in comment #6
please change it back to confirmed after the test.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Boris Lukashev (rageltman) wrote :

This is still a problem at least up until kernel 5.10 if not later.

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Boris,

This bug is closed so please open a new bug by running:

  ubuntu-bug linux

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