Ubuntu
linux package

After upgrading Ubuntu 19.10 sound not working on HP EliteDesk 800 G2 SFF

Bug #1847615 reported by Claudio Fior on 2019-10-10

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Invalid	Undecided	Unassigned

Bug Description

After upgrading Ubuntu 19.10 sound not working

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: pulseaudio 1:13.0-1ubuntu1
ProcVersionSignature: Ubuntu 5.3.0-13.14+lp1845454v201909260743-generic 5.3.0
Uname: Linux 5.3.0-13-generic x86_64
ApportVersion: 2.20.11-0ubuntu8
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
Date: Thu Oct 10 16:03:50 2019
ProcEnviron:
LANGUAGE=it_IT
TERM=xterm-256color
PATH=(custom, no user)
LANG=it_IT.UTF-8
SHELL=/bin/bash
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
SourcePackage: pulseaudio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/19/2019
dmi.bios.vendor: HP
dmi.bios.version: N01 Ver. 02.42
dmi.board.name: 8054
dmi.board.vendor: HP
dmi.board.version: KBC Version 05.36
dmi.chassis.asset.tag: CZC64082W1
dmi.chassis.type: 4
dmi.chassis.vendor: HP
dmi.modalias: dmi:bvnHP:bvrN01Ver.02.42:bd08/19/2019:svnHP:pnHPEliteDesk800G2SFF:pvr:rvnHP:rn8054:rvrKBCVersion05.36:cvnHP:ct4:cvr:
dmi.product.family: 103C_53307F G=D
dmi.product.name: HP EliteDesk 800 G2 SFF
dmi.product.sku: X3J10ET#ABZ
dmi.sys.vendor: HP
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
CurrentDesktop: XFCE
DistroRelease: Ubuntu 19.10
HibernationDevice: RESUME=UUID=316a3e2d-ef98-4c31-8ba1-52e1cd0e8c05
IwConfig:
eno1 no wireless extensions.

lo no wireless extensions.
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 047d:2048 Kensington Orbit Trackball with Scroll Ring
Bus 001 Device 002: ID 04d9:a0cd Holtek Semiconductor, Inc. USB Keyboard
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: HP HP EliteDesk 800 G2 SFF
Package: linux (not installed)
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-13-generic root=UUID=714cc192-0d1c-4899-b891-16e6e504c662 ro quiet splash resume=UUID=316a3e2d-ef98-4c31-8ba1-52e1cd0e8c05 vt.handoff=7
ProcVersionSignature: Ubuntu 5.3.0-13.14+lp1845454v201909260743-generic 5.3.0
RelatedPackageVersions:
linux-restricted-modules-5.3.0-13-generic N/A
linux-backports-modules-5.3.0-13-generic N/A
linux-firmware 1.183
RfKill:

Tags: eoan
Uname: Linux 5.3.0-13-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip docker lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/19/2019
dmi.bios.vendor: HP
dmi.bios.version: N01 Ver. 02.42
dmi.board.name: 8054
dmi.board.vendor: HP
dmi.board.version: KBC Version 05.36
dmi.chassis.asset.tag: CZC64082W1
dmi.chassis.type: 4
dmi.chassis.vendor: HP
dmi.modalias: dmi:bvnHP:bvrN01Ver.02.42:bd08/19/2019:svnHP:pnHPEliteDesk800G2SFF:pvr:rvnHP:rn8054:rvrKBCVersion05.36:cvnHP:ct4:cvr:
dmi.product.family: 103C_53307F G=D
dmi.product.name: HP EliteDesk 800 G2 SFF
dmi.product.sku: X3J10ET#ABZ
dmi.sys.vendor: HP
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
CurrentDesktop: XFCE
DistroRelease: Ubuntu 19.10
HibernationDevice: RESUME=UUID=316a3e2d-ef98-4c31-8ba1-52e1cd0e8c05
IwConfig:
eno1 no wireless extensions.

See original description

Tags:

Revision history for this message

Claudio Fior (caiofior) wrote on 2019-10-10:

AlsaInfo.txt Edit (3.7 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (59.1 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (5.3 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.3 KiB, text/plain; charset="utf-8")

Revision history for this message

Sebastien Bacher (seb128) wrote on 2019-10-10:

the alsa log indicates there is no sound card listed, it's likely a kernel bug

affects:

pulseaudio (Ubuntu) → linux (Ubuntu)

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2019-10-10: Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1847615

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status:	New → Incomplete

Revision history for this message

Claudio Fior (caiofior) wrote on 2019-10-10: AlsaInfo.txt

AlsaInfo.txt Edit (3.8 KiB, text/plain)

apport information

tags:	added: apport-collected
description:	updated

Revision history for this message

Claudio Fior (caiofior) wrote on 2019-10-10: CurrentDmesg.txt

CurrentDmesg.txt Edit (59.4 KiB, text/plain)

apport information

Revision history for this message

Claudio Fior (caiofior) wrote on 2019-10-10: Lspci.txt

Lspci.txt Edit (10.1 KiB, text/plain)

apport information

Revision history for this message

Claudio Fior (caiofior) wrote on 2019-10-10: ProcCpuinfo.txt

ProcCpuinfo.txt Edit (5.1 KiB, text/plain)

apport information

Revision history for this message

Claudio Fior (caiofior) wrote on 2019-10-10: ProcCpuinfoMinimal.txt

ProcCpuinfoMinimal.txt Edit (1.3 KiB, text/plain)

apport information

Revision history for this message

Claudio Fior (caiofior) wrote on 2019-10-10: ProcEnviron.txt

ProcEnviron.txt Edit (112 bytes, text/plain)

apport information

Revision history for this message

Claudio Fior (caiofior) wrote on 2019-10-10: ProcInterrupts.txt

#10

ProcInterrupts.txt Edit (2.7 KiB, text/plain)

apport information

Revision history for this message

Claudio Fior (caiofior) wrote on 2019-10-10: ProcModules.txt

#11

ProcModules.txt Edit (1.7 KiB, text/plain)

apport information

Revision history for this message

Claudio Fior (caiofior) wrote on 2019-10-10: PulseList.txt

#12

PulseList.txt Edit (12.6 KiB, text/plain)

apport information

Revision history for this message

Claudio Fior (caiofior) wrote on 2019-10-10: UdevDb.txt

#13

UdevDb.txt Edit (161.3 KiB, text/plain)

apport information

Revision history for this message

Claudio Fior (caiofior) wrote on 2019-10-10: WifiSyslog.txt

#14

WifiSyslog.txt Edit (82.1 KiB, text/plain)

apport information

description:

updated

Revision history for this message

Claudio Fior (caiofior) wrote on 2019-10-10: AlsaInfo.txt

#15

AlsaInfo.txt Edit (3.8 KiB, text/plain)

apport information

Revision history for this message

Claudio Fior (caiofior) wrote on 2019-10-10: CurrentDmesg.txt

#16

CurrentDmesg.txt Edit (59.4 KiB, text/plain)

apport information

Revision history for this message

Claudio Fior (caiofior) wrote on 2019-10-10: Lspci.txt

#17

Lspci.txt Edit (10.1 KiB, text/plain)

apport information

Revision history for this message

Claudio Fior (caiofior) wrote on 2019-10-10: ProcCpuinfo.txt

#18

ProcCpuinfo.txt Edit (5.1 KiB, text/plain)

apport information

Revision history for this message

Claudio Fior (caiofior) wrote on 2019-10-10: ProcCpuinfoMinimal.txt

#19

ProcCpuinfoMinimal.txt Edit (1.3 KiB, text/plain)

apport information

Revision history for this message

Claudio Fior (caiofior) wrote on 2019-10-10: ProcEnviron.txt

#20

ProcEnviron.txt Edit (112 bytes, text/plain)

apport information

Revision history for this message

Claudio Fior (caiofior) wrote on 2019-10-10: ProcInterrupts.txt

#21

ProcInterrupts.txt Edit (2.7 KiB, text/plain)

apport information

Revision history for this message

Claudio Fior (caiofior) wrote on 2019-10-10: ProcModules.txt

#22

ProcModules.txt Edit (1.7 KiB, text/plain)

apport information

Revision history for this message

Claudio Fior (caiofior) wrote on 2019-10-10: PulseList.txt

#23

PulseList.txt Edit (12.6 KiB, text/plain)

apport information

Revision history for this message

Claudio Fior (caiofior) wrote on 2019-10-10: UdevDb.txt

#24

UdevDb.txt Edit (161.2 KiB, text/plain)

apport information

Revision history for this message

Claudio Fior (caiofior) wrote on 2019-10-10: WifiSyslog.txt

#25

WifiSyslog.txt Edit (82.1 KiB, text/plain)

apport information

Revision history for this message

Claudio Fior (caiofior) wrote on 2019-10-10: Re: After upgrading Ubuntu 19.10 sound not working

#26

Added apport-collect information

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

Claudio Fior (caiofior) wrote on 2019-10-10:

#27

With the kernel linux-image-5.0.0-31-generic the sound was good

Revision history for this message

Hui Wang (hui.wang) wrote on 2019-10-10:

#28

Probably you forgot to install the package of linux-modules-extra that contains kernel modules of the audio driver.

From the dmesg, there is no any audio driver loaded or trying to be loaded.

Daniel van Vugt (vanvugt) on 2019-10-11

summary:

- After upgrading Ubuntu 19.10 sound not working
+ After upgrading Ubuntu 19.10 sound not working on HP EliteDesk 800 G2
+ SFF

Revision history for this message

Claudio Fior (caiofior) wrote on 2019-10-11:

#29

Missing extra modules

Changed in linux (Ubuntu):
status:	Confirmed → Invalid

Report a bug

This report contains Public information

Everyone can see this information.

You are

Subscribing...

Edit bug mail

Other bug subscribers

Bug attachments

Add attachment

Remote bug watches

Bug watches keep track of this bug in other bug trackers.

Ubuntulinux package

After upgrading Ubuntu 19.10 sound not working on HP EliteDesk 800 G2 SFF

Bug Description

Other bug subscribers

Bug attachments

Remote bug watches

Ubuntu
linux package