[HP ENVY Laptop 13-ad1xx, Realtek ALC295, Speaker, Internal] Pulseaudio fails to detect card

[gunnarl]

No Sound on laptop speaker after upgrading ubuntu 19.04 a few days ago. Soundcard is found in alsamixer but only "dummy" is available in gnome settings.

ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: pulseaudio 1:12.2-2ubuntu3
ProcVersionSignature: Ubuntu 5.0.0-31.33-generic 5.0.21
Uname: Linux 5.0.0-31-generic x86_64
ApportVersion: 2.20.10-0ubuntu27.1
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/hwC0D2', '/dev/snd/hwC0D0', '/dev/snd/pcmC0D10p', '/dev/snd/pcmC0D9p', '/dev/snd/pcmC0D8p', '/dev/snd/pcmC0D7p', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CurrentDesktop: ubuntu:GNOME
Date: Mon Oct 7 20:18:10 2019
EcryptfsInUse: Yes
InstallationDate: Installed on 2017-11-25 (681 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: pulseaudio
Symptom: audio
Symptom_Card: HDA-Intel - HDA Intel PCH
Symptom_Jack: Speaker, Internal
Title: [HP ENVY Laptop 13-ad1xx, Realtek ALC295, Speaker, Internal] Pulseaudio fails to detect card
UpgradeStatus: Upgraded to disco on 2018-05-26 (499 days ago)
dmi.bios.date: 08/07/2017
dmi.bios.vendor: Insyde
dmi.bios.version: F.13
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 83A9
dmi.board.vendor: HP
dmi.board.version: KBC Version 39.32
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.13:bd08/07/2017:svnHP:pnHPENVYLaptop13-ad1xx:pvrType1ProductConfigId:rvnHP:rn83A9:rvrKBCVersion39.32:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Envy
dmi.product.name: HP ENVY Laptop 13-ad1xx
dmi.product.sku: 1KT13UA#ABA
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
---
ProblemType: Bug
ApportVersion: 2.20.10-0ubuntu27.1
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/hwC0D2', '/dev/snd/hwC0D0', '/dev/snd/pcmC0D10p', '/dev/snd/pcmC0D9p', '/dev/snd/pcmC0D8p', '/dev/snd/pcmC0D7p', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.04
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=ec963f21-6d46-4fd7-a5b5-286e29729b6b
InstallationDate: Installed on 2017-11-25 (681 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 8087:0a2a Intel Corp.
 Bus 001 Device 002: ID 0bda:5620 Realtek Semiconductor Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: HP HP ENVY Laptop 13-ad1xx
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-31-generic root=UUID=d203e9e9-3d32-4223-b420-e5ce61567401 ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.0.0-31.33-generic 5.0.21
RelatedPackageVersions:
 linux-restricted-modules-5.0.0-31-generic N/A
 linux-backports-modules-5.0.0-31-generic N/A
 linux-firmware 1.178.3
Tags: disco
Uname: Linux 5.0.0-31-generic x86_64
UpgradeStatus: Upgraded to disco on 2018-05-26 (499 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo vboxusers
_MarkForUpload: True
dmi.bios.date: 08/07/2017
dmi.bios.vendor: Insyde
dmi.bios.version: F.13
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 83A9
dmi.board.vendor: HP
dmi.board.version: KBC Version 39.32
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.13:bd08/07/2017:svnHP:pnHPENVYLaptop13-ad1xx:pvrType1ProductConfigId:rvnHP:rn83A9:rvrKBCVersion39.32:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Envy
dmi.product.name: HP ENVY Laptop 13-ad1xx
dmi.product.sku: 1KT13UA#ABA
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP

[Daniel van Vugt (vanvugt)]

It appears the kernel can't find any speaker outputs:

[ 38.211994] snd_hda_codec_realtek hdaudioC0D0: autoconfig for ALC295: line_outs=1 (0x17/0x0/0x0/0x0/0x0) type:speaker
[ 38.211997] snd_hda_codec_realtek hdaudioC0D0: speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[ 38.212000] snd_hda_codec_realtek hdaudioC0D0: hp_outs=1 (0x21/0x0/0x0/0x0/0x0)
[ 38.212001] snd_hda_codec_realtek hdaudioC0D0: mono: mono_out=0x0
[ 38.212002] snd_hda_codec_realtek hdaudioC0D0: inputs:
[ 38.212004] snd_hda_codec_realtek hdaudioC0D0: Mic=0x19
[ 38.212006] snd_hda_codec_realtek hdaudioC0D0: Internal Mic=0x12

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1847176

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[gunnarl (gunnar-leftech)]

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[gunnarl (gunnar-leftech)]

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[gunnarl (gunnar-leftech)]

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[gunnarl (gunnar-leftech)]

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[gunnarl (gunnar-leftech)]

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[gunnarl (gunnar-leftech)]

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[gunnarl (gunnar-leftech)]

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[gunnarl (gunnar-leftech)]

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[gunnarl (gunnar-leftech)]

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[gunnarl (gunnar-leftech)]

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[gunnarl (gunnar-leftech)]

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[Kai-Heng Feng (kaihengfeng)]

Please test latest mainline kernel:
https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.4-rc2/

[Matthew Ruffell (mruffell)]

@gunnarl, did your audio work correctly in kernel 5.0.0-29, and broke when you updated to 5.0.0-31?
If you boot 5.0.0-29 by selecting it in grub when you turn your computer on, does your audio work?

Might this be related to Bug 1846991?

[Daniel van Vugt (vanvugt)]

Thank you for reporting this bug to Ubuntu.
Ubuntu 19.04 (disco) reached end-of-life on January 23, 2020.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in and change the bug status to Confirmed.