authentication window got stuck over other windows at top left

[Daniele Dellafiore]

The "Authentication required" screen appeared while I was changing software repository settings, but it is stuck there:

1. I can click "cancel" but there is no effect
2. The window is now always on top of any other window, despite the original Software Repository Settings windows has been closed (actually, terminated manually)

As you can see in the screenshot, The Firefox windows has focus now as I am typing in the address bar, but still the "dead" authentication window is on top.

Using Ubuntu 19.10 on a Yoga Lenovo S940, upgraded from 19.04
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu7
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
DisplayManager: gdm3
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2019-09-12 (17 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
Package: gnome-shell 3.34.0-1ubuntu1
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 5.3.0-13.14-generic 5.3.0
RelatedPackageVersions: mutter-common 3.34.0-3ubuntu1
Tags: eoan
Uname: Linux 5.3.0-13-generic x86_64
UpgradeStatus: Upgraded to eoan on 2019-09-21 (8 days ago)
UserGroups: adm cdrom dip docker lpadmin microk8s plugdev sambashare sudo
_MarkForUpload: True

[Daniel van Vugt (vanvugt)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:

apport-collect 1845795

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

[Daniele Dellafiore (ildella)]

apport information

[Daniele Dellafiore (ildella)]

apport information

[Daniele Dellafiore (ildella)]

apport information

[Daniele Dellafiore (ildella)]

apport information

[Daniele Dellafiore (ildella)]

apport information

[Daniele Dellafiore (ildella)]

apport information

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Abdul Rauf (armujahid)]

I also faced this issue multiple times after upgrading to 18.10. Screenshot is attached

Behavior:
1) Authentication Required dialog stucks at top left of the screen
2) Password text field becomes disabled so we cannot enter anything
3) Cancel button can be hovered and clicked from the button left but it does nothing
4) Authenticate button doesn't show any hover effect

[Abdul Rauf (armujahid)]

ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
DisplayManager: gdm3
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2019-02-05 (264 days ago)
InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3)
Package: gnome-shell 3.34.1-1ubuntu1
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1
RelatedPackageVersions: mutter-common 3.34.1-1ubuntu1
Tags: eoan
Uname: Linux 5.3.0-19-generic x86_64
UpgradeStatus: Upgraded to eoan on 2019-10-26 (0 days ago)
UserGroups: adm bumblebee cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True

[Abdul Rauf (armujahid)]

apport information

[Abdul Rauf (armujahid)]

apport information

[Abdul Rauf (armujahid)]

apport information

[Abdul Rauf (armujahid)]

apport information

[Abdul Rauf (armujahid)]

apport information

[florin (florin-arjocu)]

In my case, the buttons are completely inactive. I have a recording of my desktop, to see it reacting. I can use whtaever is behind, this is only on screen, it is not a real window, but it covers what is bellow.

[florin (florin-arjocu)]

Just tried restarting gnome shell (alt+f2, r) and it dissapeared.

[Sebastien Bacher (seb128)]

@florin, thanks for the video. Could you add your journalctl log from around the time of the issue?

[florin (florin-arjocu)]

@Sebastien Bacher - sure, tonight. How should I do this? (should I wait for the next occurance, or is it still there?)

[Kodiak Firesmith (kodiakf)]

 This is wicked annoying. Anyone know what the actual element's process is so that I can kill it without losing my Gnome session?

[Kodiak Firesmith (kodiakf)]

Actually, found the workaround in the other ticket for anyone else who finds this via web search:
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1824874/comments/12

ALT+F2, then type 'r' & hit enter.