Unable to select icons on the Ubuntu dock

Bug #1843572 reported by Emanuele
24
This bug affects 4 people
Affects Status Importance Assigned to Milestone
gnome-shell (Ubuntu)
Incomplete
Undecided
Unassigned

Bug Description

Coincidentally dask to dock did not work anymore: by clicking on any software on the dock, I could no longer make the switch from one software to another, it seems that the dock has been blocked.
I attach a file with logs.

Ubuntu 19.10

gnome-shell/eoan,now 3.33.91-1ubuntu1 amd64 [installato, automatico]

gnome-shell-extension-dashtodock/eoan,eoan 66-1 all

mutter/eoan,now 3.34.0-1ubuntu1 amd64 [installato, automatico]

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: gnome-shell 3.33.91-1ubuntu1
ProcVersionSignature: Ubuntu 5.2.0-15.16-generic 5.2.9
Uname: Linux 5.2.0-15-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu7
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Wed Sep 11 13:40:20 2019
DisplayManager: gdm3
InstallationDate: Installed on 2019-02-18 (204 days ago)
InstallationMedia: Kubuntu 19.04 "Disco Dingo" - Alpha amd64 (20190130)
ProcEnviron:
 TERM=screen-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
RelatedPackageVersions: mutter-common 3.34.0-1ubuntu1
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Emanuele (emanuc) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in gnome-shell (Ubuntu):
status: New → Confirmed
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

1. Are you using Ubuntu Dock or Dash to Dock? I can't seem to find either in your installed extensions:

'<email address hidden>', '<email address hidden>', '<email address hidden>', '<email address hidden>', '<email address hidden>', '<email address hidden>', '<email address hidden>', 'temperature@xtranophilist'

Maybe provide a screenshot?

2. Please try uninstalling all of the above. We find a large number of bugs are caused by extensions.

Changed in gnome-shell (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Emanuele (emanuc) wrote :

Using ubuntu-dock, I installed dash to dock from ubuntu-software to do some small customizations (minimize on click).

I install extensions from ubuntu-software, so in the folder where they are installed, as you can see I don't have these extensions:
"<email address hidden> ',' <email address hidden> ',' temperature @ xtranophilist '"

Revision history for this message
Emanuele (emanuc) wrote :

This is what gnome-tweak shows

Revision history for this message
Emanuele (emanuc) wrote :

I've had other random freezes, the most common problem is when I right-click on the menu (ubuntu-dock), it stays in the menu above on the top left, and doesn't go away easily.
When I right-click the dock icon, I have this log:

set 16 14:18:51 emanuc gnome-shell[2402]: JS ERROR: TypeError: mutterWindow.get_texture(...).get_size is not a function
                                          _cloneTexture@/<email address hidden>/windowPreview.js:382:62
                                          _init@/<email address hidden>/windowPreview.js:371:9
                                          _populateAllWindowMenu@/<email address hidden>/appIcons.js:982:32
                                          update@/<email address hidden>/appIcons.js:943:15
                                          _redisplay@/<email address hidden>/appIcons.js:909:9
                                          popup@resource:///org/gnome/shell/ui/appDisplay.js:2341:9
                                          popupMenu@/<email address hidden>/appIcons.js:351:9
                                          _onButtonPress@resource:///org/gnome/shell/ui/appDisplay.js:1947:13

113/5000
I hope I explained myself well, if there are other things I can do to identify the problem, tell me. Thanks

Revision history for this message
Emanuele (emanuc) wrote :

I made a video to show the bug more clearly

https://youtu.be/HbVaZTnssUQ

I hope it's useful.

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1843520, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

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