the graphics keep freezing for couple of seconds, then continue to play

[ABHISHEK]

I was trying to install Intel's driver as the graphics keep freezing for couple of seconds, then continue to play...
I used Terminal to install the graphics driver, But the error occured.
>sudo apt-get install xserver-xorg-video-intel
Reading package lists... Done
Building dependency tree
Reading state information... Done
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:

The following packages have unmet dependencies:
 xserver-xorg-video-intel : Depends: xorg-video-abi-23
                            Depends: xserver-xorg-core (>= 2:1.18.99.901)
E: Unable to correct problems, you have held broken packages.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7.1
ProcVersionSignature: Ubuntu 5.0.0-25.26~18.04.1-generic 5.0.18
Uname: Linux 5.0.0-25-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.7
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Thu Aug 22 09:18:39 2019
DistUpgraded: Fresh install
DistroCodename: bionic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation Haswell-ULT Integrated Graphics Controller [8086:0a06] (rev 0b) (prog-if 00 [VGA controller])
   Subsystem: Dell Haswell-ULT Integrated Graphics Controller [1028:0651]
InstallationDate: Installed on 2019-08-20 (1 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
MachineType: Dell Inc. Inspiron 3542
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.0.0-25-generic root=UUID=74b87668-96c3-4667-ad47-0905da0b45c2 ro quiet splash vt.handoff=1
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/23/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A14
dmi.board.name: 0C3NP7
dmi.board.vendor: Dell Inc.
dmi.board.version: A14
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrA14:bd05/23/2018:svnDellInc.:pnInspiron3542:pvrNotSpecified:rvnDellInc.:rn0C3NP7:rvrA14:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Inspiron 3542
dmi.product.sku: 0651
dmi.product.version: Not Specified
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.97-1ubuntu1~18.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.8-0ubuntu0~18.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.8-0ubuntu0~18.04.1
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A

[Daniel van Vugt (vanvugt)]

The latest recommended driver for Intel GPUs is actually the one built in to Xorg, called "modesetting".

You shouldn't need to install the old 'intel' driver for anything. But if you do then yes it should at least install.

[Daniel van Vugt (vanvugt)]

Could you please run:

  dpkg -l > allpackages.txt

and then attach the file 'allpackages.txt' ?

[Chris Guiver (guiverc)]

The Ubuntu package xserver-xorg-video-intel-hwe-18.04 has different requirements to that you listed in your message.

https://packages.ubuntu.com/bionic-updates/xserver-xorg-video-intel-hwe-18.04 (it requires xorg-video-abi-24 not the -23 your message reported)

Have you grabbed unofficial packages? or maybe check your mirror is up-to-date (https://launchpad.net/ubuntu/+archivemirrors) though Daniel's prior comment may reveal some light..

[Timo Aaltonen (tjaalton)]

not a bug, install the -hwe-18.04 variant and configure it (see /usr/share/xserver-xorg-video-intel-hwe-18.04/xorg.conf)

[ABHISHEK (sebiabhi)]

Is there any video or something I can know what to do?
It's like I just know like...
Run the command in terminal and it magically fixes everything.
But don't know the ..txt file saving and doing other things...

Please let me know if there is any site or video where I can know how to do that.

[Daniel van Vugt (vanvugt)]

You shouldn't need to do anything because the driver in Ubuntu is already the best one available.

If you still wanted to install the old Intel driver then something like this would work:

  sudo apt install xserver-xorg-video-intel-hwe-18.04

[Daniel van Vugt (vanvugt)]

We should probably stop talking about drivers because they are not usually the answer...

The main problem you mention is:

  "the graphics keep freezing for couple of seconds, then continue to play"

Can you tell us what you were doing, or what apps you are running, when the graphics freeze?

[Daniel van Vugt (vanvugt)]

Please try this:

1. Wait until the graphics freezing problem happens again.

2. Open a Terminal and run:

   journalctl -b0 journal.txt

3. Attach the file 'journal.txt' to this bug.

[Launchpad Janitor (janitor)]

[Expired for Ubuntu because there has been no activity for 60 days.]