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Bug #1837937 reported by Ethan Lin
14
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Fix Released
Undecided
Unassigned
systemd (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

The screen froze but the mouse was still moving then it all froze and said systemd-journal not able to write entry. I had to press the power button.

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: linux-image-5.2.0-9-generic 5.2.0-9.10
ProcVersionSignature: Ubuntu 5.2.0-9.10-generic 5.2.1
Uname: Linux 5.2.0-9-generic x86_64
ApportVersion: 2.20.11-0ubuntu7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: administrator 2068 F.... pulseaudio
 /dev/snd/controlC0: administrator 2068 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Thu Jul 25 15:11:47 2019
InstallationDate: Installed on 2019-06-05 (50 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Alpha amd64 (20190605)
MachineType: HP HP Notebook
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.2.0-9-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-5.2.0-9-generic N/A
 linux-backports-modules-5.2.0-9-generic N/A
 linux-firmware 1.181
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/15/2017
dmi.bios.vendor: Insyde
dmi.bios.version: F.24
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 82F6
dmi.board.vendor: HP
dmi.board.version: 40.41
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.24:bd06/15/2017:svnHP:pnHPNotebook:pvrType1ProductConfigId:rvnHP:rn82F6:rvr40.41:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV G=N L=CON B=HP
dmi.product.name: HP Notebook
dmi.product.sku: X7T78UA#ABA
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: administrator 2852 F.... pulseaudio
 /dev/snd/controlC0: administrator 2852 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2019-06-05 (51 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Alpha amd64 (20190605)
MachineType: HP HP Notebook
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.2.0-9-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash crashkernel=512M-:192M vt.handoff=7
ProcVersionSignature: Ubuntu 5.2.0-9.10-generic 5.2.1
RelatedPackageVersions:
 linux-restricted-modules-5.2.0-9-generic N/A
 linux-backports-modules-5.2.0-9-generic N/A
 linux-firmware 1.181
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: eoan
Uname: Linux 5.2.0-9-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 06/15/2017
dmi.bios.vendor: Insyde
dmi.bios.version: F.24
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 82F6
dmi.board.vendor: HP
dmi.board.version: 40.41
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.24:bd06/15/2017:svnHP:pnHPNotebook:pvrType1ProductConfigId:rvnHP:rn82F6:rvr40.41:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV G=N L=CON B=HP
dmi.product.name: HP Notebook
dmi.product.sku: X7T78UA#ABA
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: administrator 2852 F.... pulseaudio
 /dev/snd/controlC0: administrator 2852 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2019-06-05 (51 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Alpha amd64 (20190605)
MachineType: HP HP Notebook
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.2.0-9-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash crashkernel=512M-:192M vt.handoff=7
ProcVersionSignature: Ubuntu 5.2.0-9.10-generic 5.2.1
RelatedPackageVersions:
 linux-restricted-modules-5.2.0-9-generic N/A
 linux-backports-modules-5.2.0-9-generic N/A
 linux-firmware 1.181
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: eoan
Uname: Linux 5.2.0-9-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 06/15/2017
dmi.bios.vendor: Insyde
dmi.bios.version: F.24
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 82F6
dmi.board.vendor: HP
dmi.board.version: 40.41
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.24:bd06/15/2017:svnHP:pnHPNotebook:pvrType1ProductConfigId:rvnHP:rn82F6:rvr40.41:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV G=N L=CON B=HP
dmi.product.name: HP Notebook
dmi.product.sku: X7T78UA#ABA
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP

See original description
Revision history for this message
Ethan Lin (mainsystemadmin) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
El jinete sin cabeza (ejsc) wrote :

@Ethan Lin,

Are you using the [0]"proposed" packages?
[0] https://wiki.ubuntu.com/Testing/EnableProposed

Revision history for this message
Ethan Lin (mainsystemadmin) wrote :

let me check...

Revision history for this message
Ethan Lin (mainsystemadmin) wrote :

no and its greyed out...

Revision history for this message
El jinete sin cabeza (ejsc) wrote :

The version installed on your system is: "linux-image-5.2.0-9-generic 5.2.0-9.10" and this version is not yet released.

Revision history for this message
Ethan Lin (mainsystemadmin) wrote :

?? Im lost

Revision history for this message
Seth Forshee (sforshee) wrote :

He means that you are running a kernel from eoan-proposed, despite your saying that you do not have updates from the -proposed pocket enabled.

This report contains no useful information about the crash you are seeing. I see no indication of a kernel panic or anything like that in the logs, despite your reporting this against the kernel. The one thing I do notice is a bunch of messages about apparmor denying gnome-system-monitor access to /run/systemd/sessions/2.

Please provide more information about the crash you are seeing, otherwise it will be difficult to provide help.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Seth Forshee (sforshee) wrote :

Ok, sorry, I see the description of your problem now. It was mixed in with the automatically collected information, so I missed it initially.

However I still don't really see anything in the logs to explain the symptoms you're reporting. Could you check the /var/log/kern.log* files and see if you find anything about an oops, panic, or OOM killer? Thanks.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Ethan Lin (mainsystemadmin) wrote :

I can find any but I know the time frame it happened. I will paste the logs within the time frame.

Revision history for this message
Ethan Lin (mainsystemadmin) wrote :
Download full text (174.0 KiB)

Jul 25 12:52:29 hp-notebook kernel: [11695.054991] exe="/usr/bin/dbus-daemon" sauid=103 hostname=? addr=? terminal=?'
Jul 25 14:04:45 hp-notebook kernel: [16030.239376] sysrq: This sysrq operation is disabled.
Jul 25 14:04:47 hp-notebook kernel: [16031.839373] sysrq: This sysrq operation is disabled.
Jul 25 14:04:47 hp-notebook kernel: [16033.359390] sysrq: This sysrq operation is disabled.
Jul 25 14:04:49 hp-notebook kernel: [16034.799391] sysrq: Emergency Sync
Jul 25 14:04:49 hp-notebook kernel: [16034.816717] Emergency Sync complete
Jul 25 14:04:50 hp-notebook kernel: [16036.111391] sysrq: Emergency Remount R/O
Jul 25 14:19:34 hp-notebook kernel: [ 0.000000] Linux version 5.2.0-9-generic (buildd@lgw01-amd64-038) (gcc version 9.1.0 (Ubuntu 9.1.0-9ubuntu2)) #10-Ubuntu SMP Sat Jul 20 14:05:52 UTC 2019 (Ubuntu 5.2.0-9.10-generic 5.2.1)
Jul 25 14:19:34 hp-notebook kernel: [ 0.000000] Command line: BOOT_IMAGE=/boot/vmlinuz-5.2.0-9-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
Jul 25 14:19:34 hp-notebook kernel: [ 0.000000] KERNEL supported cpus:
Jul 25 14:19:34 hp-notebook kernel: [ 0.000000] Intel GenuineIntel
Jul 25 14:19:34 hp-notebook kernel: [ 0.000000] AMD AuthenticAMD
Jul 25 14:19:34 hp-notebook kernel: [ 0.000000] Hygon HygonGenuine
Jul 25 14:19:34 hp-notebook kernel: [ 0.000000] Centaur CentaurHauls
Jul 25 14:19:34 hp-notebook kernel: [ 0.000000] x86/fpu: Supporting XSAVE feature 0x001: 'x87 floating point registers'
Jul 25 14:19:34 hp-notebook kernel: [ 0.000000] x86/fpu: Supporting XSAVE feature 0x002: 'SSE registers'
Jul 25 14:19:34 hp-notebook kernel: [ 0.000000] x86/fpu: Supporting XSAVE feature 0x004: 'AVX registers'
Jul 25 14:19:34 hp-notebook kernel: [ 0.000000] x86/fpu: xstate_offset[2]: 576, xstate_sizes[2]: 256
Jul 25 14:19:34 hp-notebook kernel: [ 0.000000] x86/fpu: Enabled xstate features 0x7, context size is 832 bytes, using 'standard' format.
Jul 25 14:19:34 hp-notebook kernel: [ 0.000000] BIOS-provided physical RAM map:
Jul 25 14:19:34 hp-notebook kernel: [ 0.000000] BIOS-e820: [mem 0x0000000000000000-0x0000000000086fff] usable
Jul 25 14:19:34 hp-notebook kernel: [ 0.000000] BIOS-e820: [mem 0x0000000000087000-0x0000000000087fff] reserved
Jul 25 14:19:34 hp-notebook kernel: [ 0.000000] BIOS-e820: [mem 0x0000000000088000-0x000000000009ffff] usable
Jul 25 14:19:34 hp-notebook kernel: [ 0.000000] BIOS-e820: [mem 0x00000000000a0000-0x00000000000bffff] reserved
Jul 25 14:19:34 hp-notebook kernel: [ 0.000000] BIOS-e820: [mem 0x0000000000100000-0x00000000bef7efff] usable
Jul 25 14:19:34 hp-notebook kernel: [ 0.000000] BIOS-e820: [mem 0x00000000bef7f000-0x00000000bf87efff] reserved
Jul 25 14:19:34 hp-notebook kernel: [ 0.000000] BIOS-e820: [mem 0x00000000bf87f000-0x00000000bfb7efff] ACPI NVS
Jul 25 14:19:34 hp-notebook kernel: [ 0.000000] BIOS-e820: [mem 0x00000000bfb7f000-0x00000000bfbfefff] ACPI data
Jul 25 14:19:34 hp-notebook kernel: [ 0.000000] BIOS-e820: [mem 0x00000000bfbff000-0x00000000bfbfffff] usable
Jul 25 14:19:34 hp-notebook kernel: [ 0.000000] BIOS-e820: [mem 0x00000000bfc00000-0x00000000dfffffff] reserved
Jul 25 ...

Revision history for this message
Ethan Lin (mainsystemadmin) wrote :

there was a system lockdown
told me to refer to manpage 7

Revision history for this message
Ethan Lin (mainsystemadmin) wrote :

ign comment#12..

Revision history for this message
Ethan Lin (mainsystemadmin) wrote :

in addition i found this ...
Jul 25 18:07:19 hp-notebook kernel: [ 0.313880] ACPI BIOS Error (bug): Could not resolve symbol [\_SB.WLBU._STA.WLVD], AE_NOT_FOUND (20190509/psargs-330)

Revision history for this message
El jinete sin cabeza (ejsc) wrote :

Please attach what this command returns:

journalctl -b-5 > journalctl_-b-5_LP1837937.txt

Revision history for this message
Ethan Lin (mainsystemadmin) wrote :
Download full text (171.0 KiB)

-- Logs begin at Thu 2019-05-30 16:51:23 EDT, end at Fri 2019-07-26 12:59:24 EDT. --
May 30 16:51:23 administrator-HP-Notebook kernel: Linux version 5.0.0-16-generic (buildd@lgw01-amd64-060) (gcc version 8.3.0 (Ubuntu 8.3.0-6ubuntu1)) #17-Ubuntu SMP Wed May 15 10:52:21 UTC 2019 (Ubuntu 5.0.0-16.17-generic 5.0.8)
May 30 16:51:23 administrator-HP-Notebook kernel: Command line: BOOT_IMAGE=/boot/vmlinuz-5.0.0-16-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1
May 30 16:51:23 administrator-HP-Notebook kernel: KERNEL supported cpus:
May 30 16:51:23 administrator-HP-Notebook kernel: Intel GenuineIntel
May 30 16:51:23 administrator-HP-Notebook kernel: AMD AuthenticAMD
May 30 16:51:23 administrator-HP-Notebook kernel: Hygon HygonGenuine
May 30 16:51:23 administrator-HP-Notebook kernel: Centaur CentaurHauls
May 30 16:51:23 administrator-HP-Notebook kernel: x86/fpu: Supporting XSAVE feature 0x001: 'x87 floating point registers'
May 30 16:51:23 administrator-HP-Notebook kernel: x86/fpu: Supporting XSAVE feature 0x002: 'SSE registers'
May 30 16:51:23 administrator-HP-Notebook kernel: x86/fpu: Supporting XSAVE feature 0x004: 'AVX registers'
May 30 16:51:23 administrator-HP-Notebook kernel: x86/fpu: xstate_offset[2]: 576, xstate_sizes[2]: 256
May 30 16:51:23 administrator-HP-Notebook kernel: x86/fpu: Enabled xstate features 0x7, context size is 832 bytes, using 'standard' format.
May 30 16:51:23 administrator-HP-Notebook kernel: BIOS-provided physical RAM map:
May 30 16:51:23 administrator-HP-Notebook kernel: BIOS-e820: [mem 0x0000000000000000-0x0000000000086fff] usable
May 30 16:51:23 administrator-HP-Notebook kernel: BIOS-e820: [mem 0x0000000000087000-0x0000000000087fff] reserved
May 30 16:51:23 administrator-HP-Notebook kernel: BIOS-e820: [mem 0x0000000000088000-0x000000000009ffff] usable
May 30 16:51:23 administrator-HP-Notebook kernel: BIOS-e820: [mem 0x00000000000a0000-0x00000000000bffff] reserved
May 30 16:51:23 administrator-HP-Notebook kernel: BIOS-e820: [mem 0x0000000000100000-0x00000000bef7efff] usable
May 30 16:51:23 administrator-HP-Notebook kernel: BIOS-e820: [mem 0x00000000bef7f000-0x00000000bf87efff] reserved
May 30 16:51:23 administrator-HP-Notebook kernel: BIOS-e820: [mem 0x00000000bf87f000-0x00000000bfb7efff] ACPI NVS
May 30 16:51:23 administrator-HP-Notebook kernel: BIOS-e820: [mem 0x00000000bfb7f000-0x00000000bfbfefff] ACPI data
May 30 16:51:23 administrator-HP-Notebook kernel: BIOS-e820: [mem 0x00000000bfbff000-0x00000000bfbfffff] usable
May 30 16:51:23 administrator-HP-Notebook kernel: BIOS-e820: [mem 0x00000000bfc00000-0x00000000dfffffff] reserved
May 30 16:51:23 administrator-HP-Notebook kernel: BIOS-e820: [mem 0x00000000f8000000-0x00000000fbffffff] reserved
May 30 16:51:23 administrator-HP-Notebook kernel: BIOS-e820: [mem 0x00000000fec00000-0x00000000fec00fff] reserved
May 30 16:51:23 administrator-HP-Notebook kernel: BIOS-e820: [mem 0x00000000fec10000-0x00000000fec10fff] reserved
May 30 16:51:23 administrator-HP-Notebook kernel: BIOS-e820: [mem 0x00000000fed80000-0x00000000fed80fff] reserved
May 30 16:51:23 administrator-HP-Notebook kernel: BIOS-e820: [mem 0x00000000fee00000-0x00000000fee00fff] rese...

Revision history for this message
El jinete sin cabeza (ejsc) wrote :

Please execute the following command:

$ apport-collect -p linux 1837937

Revision history for this message
Ethan Lin (mainsystemadmin) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Ethan Lin (mainsystemadmin) wrote : CRDA.txt

apport information

Revision history for this message
Ethan Lin (mainsystemadmin) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Ethan Lin (mainsystemadmin) wrote : IwConfig.txt

apport information

Revision history for this message
Ethan Lin (mainsystemadmin) wrote : Lspci.txt

apport information

Revision history for this message
Ethan Lin (mainsystemadmin) wrote : Lsusb.txt

apport information

Revision history for this message
Ethan Lin (mainsystemadmin) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Ethan Lin (mainsystemadmin) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Ethan Lin (mainsystemadmin) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Ethan Lin (mainsystemadmin) wrote : ProcModules.txt

apport information

Revision history for this message
Ethan Lin (mainsystemadmin) wrote : PulseList.txt

apport information

Revision history for this message
Ethan Lin (mainsystemadmin) wrote : UdevDb.txt

apport information

Revision history for this message
Ethan Lin (mainsystemadmin) wrote : WifiSyslog.txt

apport information

description: updated
Revision history for this message
Ethan Lin (mainsystemadmin) wrote : AlsaInfo.txt

apport information

Revision history for this message
Ethan Lin (mainsystemadmin) wrote : CRDA.txt

apport information

Revision history for this message
Ethan Lin (mainsystemadmin) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Ethan Lin (mainsystemadmin) wrote : IwConfig.txt

apport information

Revision history for this message
Ethan Lin (mainsystemadmin) wrote : Lspci.txt

apport information

Revision history for this message
Ethan Lin (mainsystemadmin) wrote : Lsusb.txt

apport information

Revision history for this message
Ethan Lin (mainsystemadmin) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Ethan Lin (mainsystemadmin) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Ethan Lin (mainsystemadmin) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Ethan Lin (mainsystemadmin) wrote : ProcModules.txt

apport information

Revision history for this message
Ethan Lin (mainsystemadmin) wrote : PulseList.txt

apport information

Revision history for this message
Ethan Lin (mainsystemadmin) wrote : UdevDb.txt

apport information

Revision history for this message
Ethan Lin (mainsystemadmin) wrote : WifiSyslog.txt

apport information

El jinete sin cabeza (ejsc)
description: updated
Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Please test latest mainline kernel:
https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.3-rc2/

Revision history for this message
Po-Hsu Lin (cypressyew) wrote :

Marked as Incomplete for request in comment #44,
please feel free to switch it back to confirmed when you have it tested.
Thanks.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Dan Streetman (ddstreet)
Changed in systemd (Ubuntu):
status: New → Invalid
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Ethan Lin (mainsystemadmin) wrote :

I'm not sure this was fixed upstream yet. Though I'm sure it has. I moved on to Jammy :P

Revision history for this message
Ethan Lin (mainsystemadmin) wrote :

I will mark it Fixed.

Changed in linux (Ubuntu):
status: Expired → Fix Released
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