[Dell XPS 13 9350] Mouse cursor flickers when connecting to 2nd monitor using Displaylink Dell 4-in-1 adapter

[Quoc Khanh Le]

When my laptop is connected to a second monitor via the VGA port on the Dell 4-in-1 adapter, the mouse cursor flickers. DisplayLink driver 5.2.14 is used.

WORKAROUND: As per https://github.com/DisplayLink/evdi/issues/29#issuecomment-479529359 add to file:
/usr/share/X11/xorg.conf.d/21-displaylink.conf

the following and reboot:
Section "Device"
  Identifier "DisplayLink"
  Driver "modesetting"
  Option "PageFlip" "false"
EndSection

ProblemType: Bug
DistroRelease: Ubuntu 18.10
Package: linux-image-4.18.0-25-generic 4.18.0-25.26
ProcVersionSignature: Ubuntu 4.18.0-25.26-generic 4.18.20
Uname: Linux 4.18.0-25-generic x86_64
ApportVersion: 2.20.10-0ubuntu13.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: qkle 1758 F.... pulseaudio
 /dev/snd/controlC0: qkle 1758 F.... pulseaudio
 /dev/snd/pcmC0D0c: qkle 1758 F...m pulseaudio
CurrentDesktop: KDE
Date: Wed Jul 24 11:54:16 2019
InstallationDate: Installed on 2018-11-22 (243 days ago)
InstallationMedia: Kubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
MachineType: Dell Inc. XPS 13 9350
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-25-generic root=UUID=c68d8a53-b2fe-4f1b-8cd3-b52cc8908400 ro quiet splash vt.handoff=1
RelatedPackageVersions:
 linux-restricted-modules-4.18.0-25-generic N/A
 linux-backports-modules-4.18.0-25-generic N/A
 linux-firmware 1.175.6
SourcePackage: linux
UpgradeStatus: Upgraded to cosmic on 2019-03-19 (126 days ago)
dmi.bios.date: 08/31/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.9.0
dmi.board.name: 07TYC2
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.9.0:bd08/31/2018:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn07TYC2:rvrA01:cvnDellInc.:ct9:cvr:
dmi.product.family: NULL
dmi.product.name: XPS 13 9350
dmi.product.sku: 0704
dmi.sys.vendor: Dell Inc.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[penalvch (penalvch)]

Quoc Khanh Le, thank you for reporting this and helping make Ubuntu better. Please answer all of the following:

1) To advise, you are using an unsupported version of Ubuntu (18.10, EOL July 18, 2019). For more on this, please see https://wiki.ubuntu.com/Releases . Please upgrade to a supported version. Once done, please then run the following commmand once in a terminal to attach debugging information:
apport-collect 1837682

2) To confirm, the 'Displaylink Dell 4-in-1 adapter' you have is the 'Dell Adapter - USB 3.0 to HDMI/VGA/Ethernet/USB 2.0 Model: DA100' noted in https://www.dell.com/support/home/us/en/04/product-support/product/dell-universal-dongle-da100/docs ?

3) To clarify what is the earliest version of all the following you tested that reproduced this problem:
3a. the DisplayLink driver
3b. Ubuntu (e.g. tried 14.04 x64 same hardware, same problem)

4) To confirm, the problem is reproducible via either USB port on your laptop?

5) What is the full manufacturer and model of the second monitor?

6) Does this also happen if you use the HDMI port on the Dell 4-in-1 adapter instead of VGA?

7) Does the issue happen if you bypass the Dell 4-in-1 adapter and connect the laptop directly to the second monitor?

8) To confirm a WORKAROUND if you use GNOME Flashback (Metacity) session instead of KDE is the problem reproducible?

9) To see if this is already resolved in Ubuntu, could you please test http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]